whether you wish to get support from the
Mercedes-Benz customer centre.
#
Select
Call
.
R
After your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
/
page 185).
R
The Mercedes-Benz customer centre will
take your call and organise breakdown and
accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be made. This
has priority over all other active calls.
%
In addition, if the "Telediagnosis" Mercedes me
connect service is active, a similar query may
appear at a later time in the event of a break-
down. If you are already in contact with the
Mercedes-Benz customer centre or have
received help, this query can be ignored or
rejected.
%
If you answer the prompt for support from the
Mercedes-Benz customer centre with
Later
the message will disappear and reappear at a
later time.
The query triggered by the "Telediagnosis"
Mercedes me connect service can either be
confirmed or rejected. After rejection, it is no
longer displayed.
Arranging a service appointment via Mercedes me
call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recommen-
dations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the
maintenance management service, the multimedia
system reminds you after a certain amount of time
that a service is due. A prompt appears asking if
you would like to make an appointment.
#
To arrange a service appointment: select
Call
.
After your confirmation, the vehicle data is
sent and the Mercedes-Benz customer centre
deals with your appointment. The information
is then sent to your desired service outlet.
They will contact you to confirm the appoint-
ment and, if necessary, to discuss the details.
%
If you select
Later
after the service message
appears, the message is hidden and reappears
at a later time.
Consenting to data transfer for a Mercedes me call
Requirements:
R
There is an active Mercedes me call via the
multimedia system or the buttons in the over-
head control panel (
/
page 182).
%
The prompt to confirm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the follow-
ing message appears
Do you want to transmit
vehicle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request?
.
#
Select
Yes
.
Relevant identification data is transmitted
automatically.
More information on Mercedes me: https://
Transferred data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and smooth service.
The following requirements must be met for the
data transfer:
R
The vehicle is switched on.
R
The necessary data transmission technology is
supported by the mobile network provider.
R
A sufficient mobile phone connection quality is
provided.
Multi-stage transmission depends on the following
factors:
R
Reason for the initiation of the call
R
Available mobile radio transmission technology
R
Activated Mercedes me connect services
R
Selected service in the voice dialogue system
%
A request for consent to data transmission is
only made if the corresponding Mercedes me
connect service has not been activated.
Mercedes me 183
T447 0414 02
Содержание EQV 2021
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