MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 608
Transfer
A QCC operator cannot make or receive voice-announced transfers.
When a QCC operator uses the Start and Release buttons to transfer a call, the
QCC return ring interval applies for transfer return timing instead of the transfer
return time. The QCC return ring interval is the number of rings (1–15) before an
unanswered extended call returns to the QCC queue. See
for additional details.
Single-Line Telephones
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The One-Touch Transfer option does not apply to single-line telephones.
Single-line telephone users cannot make voice-announced transfers. A single-line
telephone user cannot transfer an outside call to an outside number. If the user
tries to complete a trunk-to-trunk transfer, the caller remains on hold for transfer
and the transfer destination is disconnected. In Release 3.1 and later systems, a
single-line telephone is blocked from making trunk-to-trunk transfers even if it is
programmed as allowed.
To make a transfer with consultation, a single-line telephone user presses and
releases either the Recall or Flash button or the switchhook. The call is put on
hold. The user then dials the destination extension. After consultation, the user
hangs up and the call is transferred. If the transfer cannot be made, the user
presses and releases either the Recall or Flash button or the switchhook to return
to the caller. To make a transfer without consultation, the single-line telephone
user presses and releases either the Recall or Flash button or the switchhook,
dials the extension or outside number, and hangs up. The call is transferred.
If a single-line telephone with positive or timed disconnect is used—for example,
Lucent Technologies models 2500YMGL and 2500MMGK—pressing the
switchhook disconnects the call. With this type of telephone, the Recall button
must be used instead of the switchhook to transfer a call.
Feature Interactions
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Account Code Entry
When a call is transferred, the destination extension cannot change an
account code entered at the originating extension.
Authorization Code
The Authorization Code feature does not affect the ability to make a
trunk-to-trunk transfer. If the telephone is restricted from making a
trunk-to-trunk transfer, entering an Authorization Code does not remove
this restriction.
Auto Dial
Users can press inside Auto Dial buttons instead of dialing extension
numbers to transfer calls. To use one-touch Transfer, users must
program an Auto Dial button for every extension to which they transfer
calls. When a system operator transfers a call and it returns unanswered,
the green LED next to the Auto Dial button flashes to indicate the
extension from which the call is returning. Only system operators receive
this indication.
