MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 508
Queued Call Console (QCC)
Microphone Disable
The microphone on a QCC is automatically disabled and cannot be
enabled.
Multi-Function
Module
An MFM cannot be connected to an MLX-20L telephone assigned as a
QCC. As a result, adjuncts such as answering machines and fax
machines cannot be used with the console.
Night Service
A Night Service button is assigned as a fixed feature on a QCC.
In Release 4.0 and prior systems, if more than one QCC operator is
assigned to receive calls on an individual line/trunk, Night Service must
be turned on at all assigned positions before calls coming in on the
line/trunk can ring on extensions programmed as members of the Night
Service group. If Night Service is not turned on at the QCC position
programmed to receive the calls, after-hours calls ring at that position and
do not receive Night Service treatment.
When Night Service is on, unassigned DID extension calls and calls to the
listed directory number ring into the QCC queue, and this cannot be
changed. If these call types are not programmed to go to the queue,
callers hear an error tone when Night Service is on.
When multiple Night Service calls are received in the QCC queue at the
same time and none of the calls are answered by a Night Service
member (all group member ICOM or SA buttons are busy), new calls are
sent to the QCC queue and can be answered only by a QCC operator. To
avoid this situation, all outside lines assigned to ring in to the QCC queue
should be assigned as personal lines on at least one group member’s
extension.
In Release 4.1 and later systems, Night Service lines must be assigned to
a Night Service group. They need not appear at the operator position for
the group, and lines that are assigned to the Night Service operator
receive Night Service operation only if they are assigned to the group.
Paging
A QCC cannot make or receive voice-announced inside calls
(speakerphone calls to an extension). A QCC cannot be a member of a
speakerphone paging group. A QCC operator can use a loudspeaker
paging system only by selecting the feature from the display. He or she
can use the Group Paging feature either by selecting a Call button and
pressing the DSS button or by dialing the extension for the paging group.
Park
Eight park dial codes are automatically reserved for parking calls from a
QCC. The factory-set extension numbers are 881 through 888. To assign
the park zones to a DSS connected to a QCC, the extension numbers
must be in the range programmed for the Page buttons.
A QCC operator with a DSS parks a call either by pressing the DSS
button for the park zone or by pressing the Start button and then the DSS
button. The call is automatically parked; the operator does not need to
press the Release button. A QCC operator without a DSS cannot park
calls.
To pick up a parked call, a QCC operator presses the Feature button and
selects
PickUp
from the display, then dials the extension number for the
extension or park zone where the call is parked.
