MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 298
Group Calling
Feature Interactions
2
3
Auto Answer All
A calling group member with an analog multiline telephone can use Auto
Answer All when an answering machine is connected to the extension.
When the feature is activated, all incoming calls ringing on the group
member’s telephone (both calls for the calling group and calls to the
group member’s own extension) are answered automatically by the
answering machine.
Auto Dial
The Calls-in-Queue Alarm button is assigned on a multiline telephone by
programming an inside Auto Dial button with the calling group’s extension
number.
When a DSS adjunct is not available, Auto Dial buttons programmed with
each calling group member’s extension are used by the calling group
supervisor to monitor group member availability.
Barge-In
Barge-In can be used for calling group members, but the member’s
extension must be used instead of the calling group extension. If a user
tries to use Barge-In after dialing the calling group extension number and
waiting in the queue, the feature has no effect. All VMI ports always have
Privacy on.
If a person uses Barge-In to reach another user who is waiting in a calling
group queue, the queued call is removed from the queue and both people
are connected. If a person uses Barge-In for the delay announcement
extension and the device is playing a message to a caller, the call is
removed from the queue and both people are connected.
In Release 5.0 and later systems when the Most Idle agent hunt type is
used, if a supervisor or operator barges in on a calling group call and
hangs up before the agent does, then Most Idle status is not affected. If
the agent hangs up first, he or she moves to the end of the Most Idle
queue.
Barge-In cannot be used to join calls to VMI ports.
Callback
Calls made to a calling group are not eligible for Callback because the
calls ring into the calling group’s queue. However, Callback can be used
for calls to individual calling group member extensions or to the delay
announcement device. Calling group calls are not sent to the group
member extension either when the calling group member uses Callback
for a busy extension or pool or when another person is using Callback to
reach a calling group member and the callback call is ringing on that
person’s telephone.
Caller ID
Caller ID information appears on the display. Outgoing call information is
not displayed.
Call Waiting
Calls made to a calling group are not eligible for Call Waiting because the
call rings into the calling group’s queue. However, Call Waiting can be
used for calls to individual members of the calling group. If the calling
group member is a fax machine, the call-waiting tone is not given to the
fax jack.
