MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 531
Remote Access
Digital Data Calls
Data calls cannot be made into lines programmed for remote access.
Display
Calls received through remote access show standard call information for
outside calls, including the caller’s number if an ISDN/PRI service or
Caller ID is available. If a remote access call is sent to coverage because
an invalid number has been dialed, an MLX display telephone user who
receives the call sees
Cover DISA#?
.
Forward and
Follow Me
Users can set up forwarding of calls to extensions or outside telephone
numbers through remote access, as long as the system manager has
enabled Remote Call Forwarding. To do so, call into the system on a
line/trunk that is programmed for remote access. If a barrier code is
required, the remote access dial tone (stutter tone) sounds. Enter the
barrier code. Once you have correctly entered the barrier code (or if
barrier codes are not required), the system dial tone sounds.
To forward calls to an extension, dial
*33
while listening to system dial
tone. Then dial the forwarding extension number and the destination
extension number.
To forward calls to an outside telephone number, dial
*33
and the
forwarding extension number. Then dial either the ARS or pool dial-out
code (Hybrid/PBX mode only), the Idle Line Access code (usually
9
; Key
and Behind Switch modes only), or the line/trunk number (usually
801–880). Finally, dial the destination telephone number and
#
to signal
the end of the dialing sequence.
To cancel forwarding of calls to an extension, dial
*33
while listening to
system dial tone. Then dial the forwarding extension number.
Group Calling
A remote access user cannot be a member of a calling group but can call
into a calling group. When the call rings at a calling group member’s
telephone, it rings as an outside call. A calling group can be programmed
to receive calls that remote access users make to invalid extensions. If a
line/trunk is programmed for both remote access and Group Calling,
remote access overrides Group Calling.
Music On Hold
Remote access users waiting for a busy pool or extension do not hear
Music On Hold, even if it is programmed on the system. They hear the
queuing tone, then silence.
Night Service
In Release 4.0 and prior systems, when incoming calls are received on a
line/trunk programmed for shared remote access, they are treated as
remote access calls only when Night Service is activated on all of the
operator positions that receive calls on that line/trunk. In Release 4.1 and
later systems, the outside line/trunk can be assigned to a Night Service
group; in this case, calls received on the outside line/trunk receive remote
access treatment when Night Service is activated at
any
system operator
position for a group where the line is assigned.
When a call is received on a line/trunk programmed for shared remote
access and Night Service is not activated, the call rings at the extension
programmed as the redirect destination for calls to invalid numbers.
