MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 569
Station Message Detail Recording (SMDR)
Caller ID
Calling party numbers for incoming calls (including remote access calls)
received on a facility with Caller ID are recorded in the SMDR report only
if the SMDR report is set for ISDN format.
Camp-On
If an incoming call is camped on but is not picked up by the other
extension, the extension of the user who activated Camp-On is shown in
the STN field of the SMDR report. If an incoming call is camped on and
picked up by the destination extension, the destination extension is
shown in the STN field of the SMDR report.
Conference
When a conference call includes inside and outside participants, records
are generated only for outside participants. When a call is dropped from a
conference call, it is considered a completed call and is sent to the SMDR
print queue.
Coverage
The extension at which an Individual or Group Coverage call is answered
is shown on the SMDR report.
In Release 4.2 and later systems, when a calling group is programmed as
a Group Coverage receiver, calls are reported following the same rules
that apply to other incoming calling group calls, even if a call is transferred
from an operator to a Group Coverage sender before being directed to
the calling group.
Forward and
Follow Me
If the system is programmed to track both incoming and outgoing calls,
two SMDR records are generated when an outside call is forwarded to an
outside telephone number. One record shows the incoming call, and the
other record shows the call made to the destination telephone number,
with the forwarding extension as the originator.
The Remote Call Forwarding number to which incoming calls are to be
forwarded is completed by pressing
#
. The SMDR report includes the
#
with the number for calls forwarded to the number.
Group Calling
In Release 4.1 and earlier systems, incoming calls to calling groups are
associated with the first extension to answer the call. If an incoming call is
answered by a delay announcement unit, this extension number is
recorded in the SMDR record and is not overridden when the incoming
call is answered by a calling group member or its overflow group member.
The timing on incoming calls to calling groups begins as soon as the
calling group member or delay announcement unit answers the call.
In Release 4.2 and later systems with Talk Time enabled through system
programming, incoming calls to calling groups are no longer strictly
associated with the first extension to answer the call. If an incoming call to
an Auto Login or Auto Logout calling group is answered by a delay
announcement unit, this extension number is recorded in the SMDR
record and is overridden when the incoming call is answered by a calling
group member or its overflow group member. The timing on incoming
calls to Auto Login or Auto Logout calling groups begins as soon as the
incoming call is detected in the system. The timing on incoming calls to
any other calling groups still begins as soon as the calling group member
or delay announcement unit answers the call.
