MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 571
Station Message Detail Recording (SMDR)
Park
If an incoming call was parked but not picked up by the other extension,
the extension of the user who activated Park is shown in the STN field of
the SMDR record for the call. If an incoming call was parked and picked
up by the destination extension, the destination extension is shown in the
STN field of the SMDR report.
Personal Lines
In Release 4.2 and later systems, if a personal line is assigned to an Auto
Login or Auto Logout calling group and is shared by extensions that do
not belong to that group, the SMDR report marks call records answered
by a non-group extension. An asterisk (
*
) appears in the CALL TAG field.
Pickup
The extension of the person answering the call and using Pickup is shown
on the SMDR report.
In Release 4.2 and later systems, if an incoming call is picked up by
someone in the system who is not a member of the Auto Login or Auto
Logout calling group and the Talk Time option is enabled, an asterisk (
*
)
appears in the CALL TAG field of the SMDR report. If the call is then
transferred to and answered using Pickup by an Auto Login or Auto
Logout agent, an exclamation point (!) is shown on the SMDR report.
Pools
For outgoing calls made by using a pool, the line/trunk selected by the
system is reported on the SMDR report.
Power-Failure
Transfer
During a commercial power failure, all calls are disconnected and no
SMDR records are generated for calls made using a power-failure
telephone.
Primary Rate Interface
(PRI) and T1
The line/trunk number of a PRI line is shown in the LINE field of the
SMDR report. The restriction code for the FTS2000 network is shown in
the ACCOUNT field.
Primary Rate Interface
(PRI) and T1
continued
For outgoing calls in releases prior to 2.1, call timing begins when the PRI
line is selected. The Called Number field shows the number dialed by the
user before any digits are manipulated by ARS or PRI tables (Network
Selection Table, Special Services Selection Table, or Call-by-Call
Services Table). In Release 2.1 and later systems, call timing begins
when the call is answered at the far end. Therefore, calls that are not
answered do not have an SMDR call record generated.
If the SMDR feature is not enabled to record incoming calls, the system
does not accept Account Code Entry information for these calls.
Recall/Timed Flash
If a multiline telephone user presses the Recall button to get a new dial
tone, SMDR timing stops for the previous call and begins for a new call.
Remote Access
Remote access calls are recorded only if SMDR is programmed to track
incoming calls. If a barrier code is entered, the barrier code number
(01–16) appears in the ACCOUNT field of the report, preceded by
999999
. If the caller uses remote access to dial an extension and the call
is answered, the extension number is shown in the STN (station) field. If
the call is not answered at the extension, the STN field is blank.
If no barrier code is required, the ACCOUNT field contains
99999900
.
