MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 559
Station Message Detail Recording (SMDR)
Therefore, no SMDR record is generated for unanswered calls made on these
lines. Timing on non-PRI lines begins when dialing is complete.
In Release 4.2 and later systems, the SMDR feature includes enhancements to
support sales and customer service calling groups; these improvements are
outlined in this topic. They are designed to allow use of the Lucent Technologies
MERLIN LEGEND Reporter software application, which assists in determining the
effectiveness of calling group agents, in assessing the level of service provided to
incoming callers, and in pinpointing needs for additional lines or agents to provide
the best possible service for an organization’s customers.
SMDR Report Fields
3
9
shows a sample SMDR report in ISDN format. The topics that follow
describe each of the fields (columns) in an SMDR report.
Figure 42.
Sample SMDR Report in ISDN Format
A page heading indicates the name of each field in an SMDR record. Caller ID is
available in Release 3.0 and later systems only. The TALK field is available in
Release 4.2 and later systems only. Interpret each field as described in the
following topics.
CALL TYPE (Column 1)
3
9
In Basic format, the values in this column have the following meanings:
■
C
indicates an incoming or outgoing voice call on an analog or digital facility
■
D
indicates an incoming or outgoing data call on a digital facility
1 2 3 4 5
6
7 8 9
10
DATE
TIME CALLED NUMBER
TAG
DUR.
LINE
STN. ACCOUNT
TALK
C 10/27/97 09:59 IN*
0:00:30
801
4118 123456
C 10/27/9
10:00
IN
00:15:57
801
4114 129345 15:51
C 10/27/9
10:00
IN
00:05:31
804
4116 129345 05:28
C 10/27/97 10:02
IN&
00:12:42
802
4118 435555
I 10/27/97 10:02
555-3633
00:00:55
803
4115 459995 00:48
I 10/27/97 10:03
555-4141*
00:00:53
803
4118
D 10/27/97 10:03
91212-555-1236
00:01:33
805
4115 122345
I 10/27/97 10:05
215-555-1234!
00:01:33
803
4126 111345 01:28
C 10/27/97 10:07
91011-015-555-1234?
00:10:33
803
4114 129345