MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 377
Messaging
NOTE:
If the Message LED of the person getting the message is already on, using
the Leave Message feature does not turn the LED off even if an operator
uses Leave Message to send a message to a display telephone user.
When a person with any telephone tries to use the Leave Message feature to
send a message to a person with a single-line telephone or a multiline telephone
without a display, the caller hears a single beep indicating that a message must
be left with an operator. If the caller has a display telephone, the message
Cannot
Send Message
is displayed.
When a user tries to use the Leave Message feature and the co-worker’s
message box is full, the co-worker’s telephone continues to ring and the caller’s
telephone beeps once. If the caller has a display,
Message Box Full
is displayed,
and the caller must leave a message with an operator or voice mail (if available).
Cancel a sent message by pressing the Feature button and dialing
*53
plus the
extension to which the message was sent. QCC operators cannot cancel
messages they have sent.
Receiving Messages
2
6
When the Message LED on a telephone is on or when a single-line telephone
user hears a stutter dial tone upon lifting the handset, there is a message waiting
for that person or for the calling group (if the extension is programmed as a
message-waiting receiver for a calling group). The message can be from the
following sources:
■
An operator
■
A voice messaging system
■
A fax machine, if the extension is programmed as a fax message-waiting
receiver for fax transmissions
■
Another user
An MLX display telephone user (including a QCC operator) reads messages by
pressing the Menu button and selecting
Messages
from the display. The first line
of the most recent message received is shown on the display. To see the rest of
the message, press the More button. To see the next message, select
Next
Message
from the display. To return the call using an MLX display telephone
(including QCCs), select
Return Call
. The extension of the person who left the
message is dialed automatically. To delete the message, select
Delete Message
.
The Message LED turns off when all messages have been deleted.
An analog multiline telephone user with a display reads messages by pressing the
Message button. The first message received is shown on the display. If the
message is longer than one line, press a programmed Scroll button or press the
Feature button and dial
29
. To see the next message, press a programmed Next
