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Lexmark Pro5500 Series, Руководство по обслуживанию

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Table of contents 

v

 

4447-20x

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Paper exit tray full  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-80
Paper out/paper low service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-81
Printer paper jam (EOF sensor not cleared) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-81
Printer paper jam (fails to reach the EOF sensor) service check  . . . . . . . . . . . . . . . . . . . . . . . .  2-83
Printer paper jam (fails to pick) service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-85
Printer paper jam (print zone/exit roll area) service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-86
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-87
Printhead recovery warning service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-88
Printhead stall service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-89
Second tray paper jam service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-91
Second tray not detected service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-92
Second tray out of paper service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-92
Unrecoverable scan error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-93

Diagnostic aids

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  

3-1

Understanding the control panel

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-1

Understanding the control panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-1
Understanding the home screen   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-2
Navigating menus using the touch screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-3

Accessing the service menus

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-5

Configuration Menu

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-5

Available options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-5
USB Scan to Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-5
Format Fax Storage  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-6
ADF Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-6
FB Edge Erase  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-6
Disable Scanner  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-6
USB Speed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-6
Edge to Edge Printing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-7
Media Card Slots  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-7
PictBridge Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-7

Service Menu

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-7

Available options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-7
Language  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-8
Reformat Solutions Partition   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-8
Reset Admin PIN  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-8
Network SE Menu   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-8
Fax Tech Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9

Fax ATM Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9
Fax Homologation Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9
Fax Modulation Settings Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9
Fax Call Diagnostics Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9

Event Logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9

Print Log  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9
Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9

Manufacturing Test

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-10

Available tests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-10
LCD Touch Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-11
Show Strings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-11
Align Printer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-11
Clean Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-11
Single Test Page   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-12
Manufacturing Mode  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-12
Auto Reboot  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-13
Media Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-13
ADF 3 Page Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-13
Scanner Life Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-13
Timed Scanner Life Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-13
Card Reader Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-14

Содержание Pro5500 Series

Страница 1: ...7 20x Table of contents Start diagnostics Safety and notices Trademarks Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or...

Страница 2: ...eves appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all count...

Страница 3: ...put sources 1 19 Paper capacities 1 19 Media input type specifications 1 20 Media input sizes specifications 1 20 Input feed characteristics 1 21 Portrait feed orientation 1 23 Landscape feed orientat...

Страница 4: ...Service checks 2 57 181 25x Printhead error service check 2 57 181 513 Ink sense error service check 2 58 181 768 Flag detection failure MPV home move service check 2 59 181 769 Prime pump DC motor s...

Страница 5: ...ng the home screen 3 2 Navigating menus using the touch screen 3 3 Accessing the service menus 3 5 Configuration Menu 3 5 Available options 3 5 USB Scan to Local 3 5 Format Fax Storage 3 6 ADF Edge Er...

Страница 6: ...ackage 3 24 Uninstallation instructions for RPM based package 3 24 Installation instructions 3 24 Theory of operation 3 25 Engine 3 25 Function 3 25 Paper path information 3 25 Names and functions of...

Страница 7: ...4 67 Printhead removal 4 73 Tank receiver assembly with inlet removal 4 79 Print engine assembly removal 4 84 Connector locations 5 1 Locations 5 1 Print engine top view 5 1 Front view 5 2 Rear view...

Страница 8: ...adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes...

Страница 9: ...re el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la rep...

Страница 10: ...o est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne a...

Страница 11: ...Safety information xi 4447 20x Go Back Previous Next 012 3456789...

Страница 12: ...rvice checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair information provides instru...

Страница 13: ...eck to 181 513 Ink sense error service check on page 2 58 181 300 Flag detection failure MPV home move service check to 181 768 Flag detection failure MPV home move service check on page 2 59 181 301...

Страница 14: ...ins navigation buttons in the right margin of each page making it easier and quicker to navigate Button Description Previous Click to move the document view backward by one page Next Click to move the...

Страница 15: ...unctions in both monochrome and color The machines can either be used in standalone mode or through a host PC They come with full features that are helpful in managing and accomplishing printing and i...

Страница 16: ...process A wireless card CANNOT be installed post manufacturing Standard Ethernet 10 100 Base TX Standard USB B High Speed device port at right rear of the machine Standard USB 2 0 High Speed Available...

Страница 17: ...when the device s driver is not available The string data is given below Operating Modes Manufacturer Lexmark Command Set PCL 6 Emulation PostScript Level 3 Emulation NPAP PJL Model Name Model Lexmar...

Страница 18: ...anks not installed 500 mm 417 mm 300 mm 15 57kg Pro5500 Series with the following conditions Exit tray extended Duplex unit installed Ink tanks not installed 500 mm 547 mm 300 mm 15 57 kg Pro5500 Seri...

Страница 19: ...e Timeout can be modified between 1 minute and 240 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep...

Страница 20: ...mode 45 dBA Ready inaudible Idle Standby mode inaudible Environment Specifications Operating Air temperature 15 32C 60 90F Air relative humidity 8 80 RH Wet bulb temperature MAX Ambient operating env...

Страница 21: ...i Print area options Normal Whole page Edge to edge Universal paper size Minimum bitmap width 64 800 3 in 76 mm Minimum bitmap length 10 800 5 in 127 mm Maximum bitmap width 183 600 8 5 in 215 9 mm Ma...

Страница 22: ...apter MMCmobile Memory Stick Memory Stick PRO Memory Stick Duo with adapter Memory Stick PRO Duo with adapter xD Picture Card xD Picture Card Type H xD Picture Card Type M Supported file types Documen...

Страница 23: ...n Modes 300 scan 300 feed color 11 ppm 600 scan 300 feed mono 17 ppm 600 scan 600 feed mono 8 ppm True Color 48 bits internal 24 bits external Gray mode 16 bits internal 8 bits external Text line art...

Страница 24: ...iple pages to a single document Scan preview in flatbed Scanning software Optical character recognition OCR Supported file types pdf tiff tif jpg jpeg jpe bmp Bitmap Scanning mode Output resolution Op...

Страница 25: ...ax ultra fine 600 x 600 Flatbed 600 scan 1 200 feed color 600 scan 600 feed mono ADF 600 scan 600 feed color 600 scan 600 feed mono Color fax standard 200 x 200 Flatbed 600 scan 1 200 feed color 600 s...

Страница 26: ...an 400 feed color 600 scan 200 feed mono ADF 600 scan 200 feed color 600 scan 400 feed mono Scan to host 400 dpi 300 x 300 Flatbed 300 scan 600 feed color 600 scan 300 feed mono ADF 300 scan 300 feed...

Страница 27: ...cument copy plain paper 150 x 150 ppi scan 1 800 x 900 dpi print Mono copy Best quality mono document copy photo glossy paper 600 x 600 ppi scan 7 200 x 1 800 dpi print Quick quality mono document cop...

Страница 28: ...r Inkjet Matte Brochure Inkjet Glossy Brochure Host based selected via driver Supported media types Plain paper Multi purpose recycled Inkjet bright Bond Letterhead Pre printed Light paper Heavy paper...

Страница 29: ...7 x 178 mm Hagaki 10 x 15 cm 10 x 20 cm 13 x 18 cm 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Borderless capable printed via camera card or PictBridge por...

Страница 30: ...ollate 1 to 1 1 to 2 2 to 1 2 to 2 supported in Pro5500 only Auto two sided originals except for Legal sized paper at 300 dpi and up supported in Pro5500 only Auto two sided copies except Legal sized...

Страница 31: ...size output Send receive color Legal letter default for US A4 default for Europe Modem speed and class Speed 33 6 Kbps Class 2 1 Fax resolution and quality Mono and color support initiated via operato...

Страница 32: ...ing Fax forwarding and print Fax history Fax installation Fax reports Fax scheduling 24 hour clock Fax to multiple destinations Fax telephone mode with distinctive ring detection Group fax Host fax di...

Страница 33: ...Up to 300 sheets Envelope Up to 10 envelopes Heavyweight matte Up to 25 sheets Photo glossy Up to 25 sheets Transparency Up to 50 sheets Iron on transfer Up to 10 sheets Card stock Up to 25 sheets Lab...

Страница 34: ...mium plain Transparency Letterhead Labels Envelope Heavy plain Business card Lexmark PerfectFinish photo Lexmark photo Glossy photo Matte photo Inkjet matte brochure light Inkjet matte brochure heavy...

Страница 35: ...10 x 15 cm 10 x 20 cm 13 x 18 cm 20 x 25 cm Universal paper size width 3 8 5 in height 5 17 in weight 3 5 in height 8 5 14 in weight 5 9 8 5 in height 8 3 14 in weight 5 8 8 5 in height 5 8 14 in 7 e...

Страница 36: ...ge 4 x 8 in Portrait Short edge 5 x 7 in Portrait Short edge 3 5 x 5 in Portrait Short edge L Portrait Short edge 2L Portrait Short edge Hagaki Portrait Short edge 10 x 15 cm Portrait Short edge 10 x...

Страница 37: ...ack Previous Next Portrait feed orientation Page outline for largest possible page outline for paper envelope Reference Edge Start of Scan Line Reference Edge First Writing Line FEED DIRECTION Portrai...

Страница 38: ...ck Previous Next Landscape feed orientation Page outline for largest possible page outline for paper envelope Reference Edge Start of Scan Line Reference Edge First Writing Line FEED DIRECTION Landsca...

Страница 39: ...ious Next Reverse portrait feed orientation Page outline for largest possible page outline for paper envelope Reference Edge Start of Scan Line Reference Edge First Writing Line FEED DIRECTION Reverse...

Страница 40: ...onal output options It supports the same media type and size specifications supported by the input source See Media input type specifications on page 1 20 and Media input sizes specifications on page...

Страница 41: ...the printer for 24 to48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a l...

Страница 42: ...ore anything on top of individual paper packages Using recycled paper and other office papers As an environmentally conscious company Lexmark supports the use of recycled office paper In 1998 Lexmark...

Страница 43: ...nalog or digital multimeter Acronyms EOF End of form ESD Electrostatic Discharge FFC Flat Flexible Cable FRU Field Replaceable Unit GB Gigabyte IPV Ink sense Pinch Valve LED Light Emitting Diode MPV M...

Страница 44: ...power supply line voltage is plus or minus 10 of the rated line voltage The machine is securely installed on a level surface in a well ventilated place The room temperature is between 10 and 32 C 50...

Страница 45: ...the homing position and then returns 8 The fluid system initializes 9 The home screen appears If any of these fail to occur remove and reinstall the ink cartridges and then repeat POST If the POST re...

Страница 46: ...t fit the page correctly Symptom table print quality Symptom Action Black print out from a print job Technical Support Center Turn off the printer by unplugging the power cord Wait for 10 seconds and...

Страница 47: ...t Center Make sure the ink cartridges are properly installed and are genuine Lexmark cartridges Check the ink level of the cartridges and replace them if necessary From the home screen touch More Opti...

Страница 48: ...atches the paper loaded in the tray or feeder Try changing the print quality setting of the print job Check for possible paper damages and curls and replace with good paper if necessary Run a test pri...

Страница 49: ...n the printer Do either of the following Bring the printer up in Manufacturing mode From the home screen touch Manufacturing Test Align Printer From the home screen touch More Options Align Printer Ru...

Страница 50: ...page 4 73 Does the problem remain Go to step 10 Problem resolved 10 Replace the carrier card See Printhead carrier card removal on page 4 67 Does the problem remain Go to step 11 Problem resolved 11...

Страница 51: ...acturing Test Initial prime sequence 3 Align the printer Do either of the following Bring the printer up in Manufacturing mode From the home screen touch Manufacturing Test Align Printer From the home...

Страница 52: ...print From the home screen touch Print Reports Demonstration Page Make sure the alignment sensor is not contaminated with ink mist Does the problem remain Go to step 2 Problem resolved 2 Deep clean or...

Страница 53: ...p Clean Color and Black 7 Check the cables connecting the carrier assembly to the system card for any damage Reseat the cables on the system board and on the carrier card Are the cables free from any...

Страница 54: ...rinter From the home scree touch More Options Align Printer Run a test print From the home screen touch Print Reports Demonstration Page Make sure the alignment sensor is not contaminated with ink mis...

Страница 55: ...tors for proper connection to the carrier card Reseat the cables Are the printhead cables and connectors free from damage Go to step 8 Do any of the following If the cables are damaged then go to step...

Страница 56: ...er Run a test print From the home screen touch Print Reports Demonstration Page Does the problem remain Go to step 5 Problem resolved 5 Check the alignment sensor for any contamination and damage Clea...

Страница 57: ...e Go to step 7 Do any of the following If the cables are damaged then replace the printhead carrier cables See Cable parts packet on page 7 8 If the connectors are damaged then go to step 12 10 Check...

Страница 58: ...rly Go to step 2 Adjust the paper guides 2 Check the media settings Adjust the settings according to the type and size of the media in the input tray Do the media settings match the media in the input...

Страница 59: ...exit rollers and star wheels free from damage Go to step 11 Go to step 17 11 Bring the printer up in Manufacturing mode From the home screen touch Manufacturing Test Factory Skew Adjust Make sure tha...

Страница 60: ...step 17 Problem resolved 17 Replace the pick tires See Pick tires removal on page 4 13 Go to step 18 Problem resolved 18 Replace the print engine assembly See Print engine assembly removal on page 4 8...

Страница 61: ...6 Go to step 13 6 Check the condition of the carrier assembly Manually move the carrier assembly from left to right to see if it can move easily Check if the carrier shaft is still in good condition...

Страница 62: ...t out from a simplex scan copy job Technical Support Center Turn off the printer by unplugging the power cord Wait for 10 seconds and turn on the printer Resend the scan copy job and check if the prob...

Страница 63: ...problem remains then go to Print quality check on page 2 13 If the copy skew problem remains then replace the printer From the flatbed scanner Try one or more of the following Make sure that the pape...

Страница 64: ...he flatbed scanner Close the scanner lid correctly If the problem remains then replace the printer Service Go to Scan skew on page 2 28 Vertical banding and other unwanted data during ADF duplex scan...

Страница 65: ...POST sequence Can the scan bar find its base position Go to step 5 Go to step 13 5 Isolate the problem Run a test print From the home screen touch Print Reports Demonstration Page Is there a problem...

Страница 66: ...bly See Midframe cover removal on page 4 50 Go to step 15 Problem resolved 15 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the printer Problem resolve...

Страница 67: ...hen go to step 13 9 Run a duplex scan copy job When the paper reaches halfway of the paper path then open the ADF assembly Check if the ADF scan bar and LEDs will light up during the scan copy job Doe...

Страница 68: ...e ADF pick assembly and separation pad worn out and contaminated Go to step 14 Go to step 6 6 Check if the ADF door is properly installed Check if the ADF paper path rollers are not contaminated Is th...

Страница 69: ...separation pad See ADF pick assembly and separation pad removal on page 4 16 Does the problem remain Go to step 15 Problem resolved 15 Replace the ADF door See ADF door removal on page 4 23 Does the p...

Страница 70: ...ce Can the flatbed scan bar find its base position Go to step 6 Go to step 9 6 Run a scan copy job and open the flatbed scanner cover Check if all the scan bar LEDs will light up during the scan copy...

Страница 71: ...type and size of the original document Does the problem remain Go to step 4 Problem resolved 4 Check if the paper guides of the ADF input tray are properly set Move the paper guides to the center and...

Страница 72: ...ly and separation pad removal on page 4 16 Does the problem remain Go to step 13 Problem resolved 13 Replace the ADF door See ADF door removal on page 4 23 Does the problem remain Go to step 14 Proble...

Страница 73: ...blem Run a test print on the printer From the home screen touch Print Reports Demonstration Page Is there a problem on the print quality Check the horizontal or vertical prints and other unwanted prin...

Страница 74: ...emain Go to step 10 Problem resolved 10 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the printer Problem resolved Step Check Yes No 1 Turn off the pri...

Страница 75: ...ep 8 Correct the scan copy setting 8 Check the J47 cable on the system board for proper connection and damage Reseat the cable Is the J47 cable free from damage Go to step 9 Go to step 10 9 Check the...

Страница 76: ...the jam is cleared Note Make sure you do not tilt the printer when checking the jam clearance area Grasp and pull the latch under the operator panel to open the printer 2 Firmly grasp the paper and th...

Страница 77: ...to pick Printer paper jam print zone exit roll area Technical Support Center Check the paper tray exit bin or jam clearance area for any jammed media Remove any jammed media Check if the paper stack...

Страница 78: ...t Center Check the duplex unit for any jammed media Remove any jammed media Check if the paper stack does not exceed the line marker on the tray guides If it does exceed then lessen the media stack Tu...

Страница 79: ...cover Note Make sure there is no paper on the ADF input tray before closing the ADF cover 3 Touch DONE or press depending on your printer model 4 Resume the copy scan or fax job Additional checks Desc...

Страница 80: ...just the paper guides to fit the loaded paper Description Action Second tray paper jam Technical Support Center Remove the second tray and check for any jammed media in the paper path Remove any jamme...

Страница 81: ...59 181 769 Prime pump DC motor stalled Technical Support Center POR the printer Wait for 10 seconds and turn on the printer If the problem remains then replace the printer Service Go to 181 769 Prime...

Страница 82: ...rol errors Technical Support Center POR the printer Wait for 10 seconds and turn on the printer If the problem remains then replace the printer Service Go to 181 1281 1303 Printhead firmware control e...

Страница 83: ...Service Go to Cover open service check on page 2 70 Ink tank door open Ink Cartridge Access Door Is Open Technical Support Center Inspect the ink tank door for any damage and if it is dislodged Close...

Страница 84: ...Technical Support Center Check for any damage on the duplex If there are any damage that would result to the duplex unit not to be inserted properly then replace the duplex unit If there are no damage...

Страница 85: ...dges are supported and genuine Lexmark cartridges Open the ink tank door and check if the cartridges are properly installed Reinsert the cartridges Turn off the printer by unplugging the power cord Wa...

Страница 86: ...val on page 4 79 If the problem remains then replace the printer Automatic printhead alignment error Alignment Problem Technical Support Center Turn off the printer by unplugging the power cord Wait f...

Страница 87: ...he printer Service Replace the system board See System board removal on page 4 32 Phone line busy Fax Error Technical Support Center Be sure that the standard analog phone line is active and the line...

Страница 88: ...g the power cord Wait for 10 seconds then turn on the printer Resend the print job If the problem persists then reduce the number of print job pages or send print jobs in batches If the problem is not...

Страница 89: ...orrect paper size or type Touch Paper Loaded Continue to continue printing after loading the correct paper size and paper type in the default paper tray Press to cancel the current job Change Paper so...

Страница 90: ...o clear the message Default E mail Message Try one or more of the following Touch Yes to set the message you entered as the default e mail message for the printer Touch No to keep the new message for...

Страница 91: ...mail The printer supports only one active network connection Ethernet or wireless at a time If necessary make sure the network is connected to the Internet for the printer to communicate with the SMTP...

Страница 92: ...ued use of the specified cartridge may damage the printhead Touch Cancel Printing to cancel the print job Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com fo...

Страница 93: ...continue printing until you replace the specified cartridge Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com for a list of supported ink cartridges Load Pape...

Страница 94: ...o continue printing after loading the correct paper size and paper type in the default paper tray Press to cancel the current job Paper Tray x Detected Try one or more of the following Touch Yes to cl...

Страница 95: ...olution available in the SmartSolutions menu appears Touch OK to clear the message Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com for a list of supported i...

Страница 96: ...onnected to the Internet through an Ethernet or wireless connection Make sure your printer is securely connected to the host computer print server or other network access point Touch OK to clear the m...

Страница 97: ...ee Card reader removal on page 4 40 If the problem remains then replace the system board See System board removal on page 4 32 Dog ears Technical Support Center Check if the media on the tray is place...

Страница 98: ...n on the printer Check the network cable connection for proper installation Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com on how to set up the printer on...

Страница 99: ...r again and run a test print From the home screen touch Print Reports Demonstration Page Reinstall the second tray to the printer POR the printer If the problem remains then replace the second tray Se...

Страница 100: ...page 7 8 If the connectors are damaged then go to step 8 3 Check the J1 J2 and J3 cables and connectors for proper connection and any damage Reseat the cables Are the cables and connectors properly co...

Страница 101: ...nk tank removal on page 4 5 Make sure the cartridges have enough ink inside Does the problem remain Go to step 3 Problem resolved 3 Replace the ink cartridges Ink tank removal on page 4 5 Does the pro...

Страница 102: ...board for proper connection Reseat the J32 and J19 cables and check for any damage Are the cables properly connected and free from any damage Go to step 3 Go to step 5 3 Check if the MPV initializes d...

Страница 103: ...ved Step Check Yes No 1 Check the J6 and J46 connectors on the system board for proper connection Reseat the J6 and J46 cables and check for any damage Are the cables and connectors free from damage G...

Страница 104: ...Scanner assembly removal on page 4 42 Does the problem remain Go to step 5 Problem resolved 5 Replace the system board See System board removal on page 4 32 Does the problem remain Go to step 6 Proble...

Страница 105: ...4 73 Does the problem remain Go to step 6 Problem resolved 6 Replace the carrier card See Printhead carrier card removal on page 4 67 Does the problem remain Go to step 7 Problem resolved 7 Replace t...

Страница 106: ...d 7 Replace the tank receiver assembly See Tank receiver assembly with inlet removal on page 4 79 Does the problem remain Go to step 8 Problem resolved 8 Replace the system board See System board remo...

Страница 107: ...val on page 4 47 Does the problem remain Go to step 7 Problem resolved 7 Replace the flatbed scanner assembly See Flatbed scanner assembly removal on page 4 49 Does the problem remain Go to step 8 Pro...

Страница 108: ...e Reseat the cables Check if the J30 and J22 cables are properly connected to the system card and are free from any damage Reseat the cables Are the cables free from any damage Go to step 5 Do any of...

Страница 109: ...triggered Go to step 5 Go to step 10 5 Check if the motors will initialize every time a paper is inserted in the ADF input tray Check if the ADF paper load sensor is free from any damage and can swin...

Страница 110: ...ions on page 1 20 and Media input sizes specifications on page 1 20 3 Check the following If the media does not exceed the ADF paper input capacity If the media is inserted properly on the ADF input t...

Страница 111: ...y are properly connected to the system board and are free from any damage Are the J30 and J22 cables properly connected and are free from any damage Go to step 11 Go to step 14 11 Replace the ADF pick...

Страница 112: ...to step 3 Reseat the alignment sensor to the carrier card See Alignment sensor removal on page 4 57 3 Check the carrier card for any damage Is the carrier card free from any damage Go to step 4 Go to...

Страница 113: ...ny damage Reseat the cable on both ends Is the cable free from any damage Go to step 5 Replace the J27 cable See Cable parts packet on page 7 8 5 Replace the tank receiver assembly with inlet See Tank...

Страница 114: ...paper free from any damage Go to step 2 Clear the paper path from any obstruction 2 Remove the tray assembly and check the following conditions for the paper If it is within the stack limit If it is...

Страница 115: ...e problem remain Go to step 9 Problem resolved 9 Replace the print engine assembly See Print engine assembly removal on page 4 84 Does the problem remain Replace the printer Problem resolved Step Chec...

Страница 116: ...s dirty damaged or worn Go to step 7 Go to step 5 5 Replace the wall rib housing See Wall rib housing removal on page 4 12 Does the problem remain Go to step 6 Problem resolved 6 Replace the input tra...

Страница 117: ...5 Check if the IPV and MPV will initialize during POST Manually turn the IPV and MPV to check if they are damaged Are the valves damaged Go to step 6 Do any of the following If the IPV is damaged the...

Страница 118: ...el assembly removal on page 4 35 Does the problem remain Go to step 6 Problem resolved 6 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the printer Prob...

Страница 119: ...e spring if it is properly connected POR the printer and bring it up to Manufacturing Mode From the home screen touch Manufacturing Test Cover and door sensor tests Supplies cover sensor Check if the...

Страница 120: ...go down to its pick position every time a tray is inserted Remove the tray and manually trigger the pick assembly by pushing down the lever at the right side of the pick assembly Can the pick assembly...

Страница 121: ...y See Control panel assembly removal on page 4 35 Does the problem remain Replace the system board See System board removal on page 4 32 Problem resolved Step Check Yes No 1 Check the network port on...

Страница 122: ...r Go to step 4 Go to step 8 4 Check if the LED on the system card lights up Does the LED on the system card light up Go to step 5 Go to step 7 5 Check if there are any short circuits on the system boa...

Страница 123: ...oblem remain Go to step 3 Problem resolved 3 Check the J71 and J72 cables on the system board for proper connection and damage Reseat the cables Are the cables properly connected and free from damage...

Страница 124: ...ee Print engine assembly removal on page 4 84 Does the problem remain Go to step 5 Problem resolved 5 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the...

Страница 125: ...are any damage on the duplex flaps If the duplex unit is properly inserted Is the duplex unit free from any damage Go to step 7 Replace the duplex unit See Duplex unit removal on page 4 11 7 Check th...

Страница 126: ...in the input tray 3 Check the pick tires for wear contamination and damage Are the pick tires contaminated damaged or worn Go to step 10 Go to step 4 4 Remove the duplex unit See Duplex unit removal...

Страница 127: ...tires removal on page 4 13 Does the problem remain Go to step 11 Problem resolved 11 Replace the input tray See Input tray removal on page 4 8 Does the problem remain Go to step 12 Problem resolved 12...

Страница 128: ...t then lessen the paper in the tray 3 Check the pick tires for wear contamination and damage Are the pick tires dirty damaged or worn Go to step 7 Go to step 4 4 Check the J29 cable and connector on t...

Страница 129: ...of the paper for any damage Check for any obstruction in the paper path Is the leading edge of the paper free from any damage Go to step 2 Clear the paper path for any obstruction 2 Remove the input t...

Страница 130: ...age Reseat the J35 cable Is the J35 connector free from any damage Go to step 9 Go to step 14 9 Check the feed assist rollers for wear and contamination Check the paper for skid marks which could be p...

Страница 131: ...go to the maintenance station area Note Manually turn the Pressure Release Arm PRA gear clockwise to release the carrier lock See Releasing the printhead carrier assembly lock with covers on page 3 21...

Страница 132: ...Go to step 9 9 Replace the system board See System board removal on page 4 32 Does this solve the problem Problem resolved Go to step 10 10 Replace the print engine assembly See Print engine assembly...

Страница 133: ...onnectors are damaged then go to step 11 7 Check if the J1 cable is properly connected to the system board Reseat the cable Check the connector on carrier card for any damage Is the J1 cable free from...

Страница 134: ...k if it would close properly Is the tray insert free from any damage Go to step 5 Go to step 9 5 Check the tray base for any damage Check for any debris in the paper path Check the pick tires for wear...

Страница 135: ...s the problem remain Go to step 6 Problem resolved 6 Replace the system board See System board removal on page 4 32 Does the problem remain Go to step 7 Problem resolved 7 Replace the print engine ass...

Страница 136: ...ce the printer Problem resolved Step Check Yes No 1 Turn off the printer by unplugging the power cord Wait for 10 seconds and turn on the printer Resend the scan copy job Does the problem remain Go to...

Страница 137: ...age Go to step 7 Do any of the following If the cables are damaged then replace the ADF scanner assembly See ADF Scanner assembly removal on page 4 42 If the interconnect card is damaged then replace...

Страница 138: ...e printer is on press to switch to Sleep mode Press and hold for three seconds to turn off the printer 2 Back Return to the previous screen Exit from one menu level to a higher one 3 Touch screen disp...

Страница 139: ...print or e mail photos and documents Note This icon appears when you return to the home screen while a memory card or flash drive is connected to the printer This icon does not appear if a PictBridge...

Страница 140: ...cess the setup menu and change printer settings 8 Network indicator Check the network connection status and access the network settings Use To 1 Left arrow Scroll left 2 Right arrow Scroll right 3 Acc...

Страница 141: ...Diagnostic aids 3 4 4447 20x Go Back Previous Next 5 Scroll bar Scroll up and down the menu list 6 Down arrow Scroll down Use To...

Страница 142: ...ce menus on page 3 5 2 From the home screen touch Configuration Menu Available options USB Scan to Local This setting allows the user to configure the USB device driver to enumerate as a USB composite...

Страница 143: ...s have a two millimeter minimum border Copy jobs will use the setting or two millimeters whichever is larger To adjust this setting 1 From the Configuration Menu navigate to FB Edge Erase 2 Select the...

Страница 144: ...the user to enable or disable the PictBridge Port To change this setting 1 From the Configuration Menu navigate to PictBridge Port 2 Select Enable or Disable 3 Touch to save the setting or touch to re...

Страница 145: ...d disconnect it from the SmartSolutions server To do this 1 From the Service Menu navigate to Reformat Solutions Partition 2 A warning prompt appears Touch Yes to execute the SmartSolutions partition...

Страница 146: ...ologation Settings Fax Modulation Settings Menu This menu is used to enable or disable specific modem modulation modes To access this menu touch Modulation Settings Fax Call Diagnostics Menu This menu...

Страница 147: ...o Reboot See Auto Reboot on page 3 13 Media Test See Media Test on page 3 13 ADF 3 Page Test See ADF 3 Page Test on page 3 13 Scanner Life Test See Scanner Life Test on page 3 13 Timed Scanner Life Te...

Страница 148: ...Next to cycle through the strings 3 Touch to return to the Manufacturing Test menu Align Printer This option allows the user to align the printer To perform this procedure 1 From the Manufacturing Tes...

Страница 149: ...n factor RT Temp for each zone DDR Tune Min Max Chose Value for both DDRs DRO digital ring osc fast slow Auto Alignment LED duty cycle Red LED Blue LED Manufacturing Mode Status Yes No USB Serial Numb...

Страница 150: ...hen all pages have been fed follow the instructions on the display Scanner Life Test This test runs full A4 length scans through the following resolutions 150 300 dpi and then repeats indefinitely No...

Страница 151: ...rd access when card is removed 8 No card inserted No available card to test 9 More than one card inserted Multiple cards are in the card slot To perform this test 1 From the Manufacturing Test menu na...

Страница 152: ...ed in each tank This test only checks communication and does not necessarily checks for security Running this test shows the current status for each tank The possible status values are pass or fail To...

Страница 153: ...to test if the paper out sensor can accurately read the current state 3 Touch or to exit the test and return to the Manufacturing Test menu Calibrate ADF Scanner This initiates the ADF scan bar calib...

Страница 154: ...anufacturing Test menu navigate to Cover and Door Sensor Tests 2 Select a test 3 Try to close or open the according to the selected test to see if the sensor can accurately read the current state 4 To...

Страница 155: ...adjustments on the adjustment screw 1 Bring the printer up in Manufacturing mode 2 From the home screen touch Manufacturing test Factory Skew Adjust Note Make sure that media is present in the input...

Страница 156: ...Back Previous Next 5 Manually turn the PRA gear clutch counterclockwise by pressing on it at the bottom side of the printer to release the carrier lock Note The following shows the position of the car...

Страница 157: ...t It is released 6 Move the carrier assembly to the center 7 Use a 10 Torxs screwdriver to set the adjustment screw based on the skew adjustment report 8 Repeat steps 2 7 until the WITHIN BOUNDS NO AD...

Страница 158: ...a lock that needs to be released so that the assembly can move The instruction applies when the printer covers are still intact Manually turn the PRA gear clutch shaft counterclockwise by pressing on...

Страница 159: ...asing the printhead carrier assembly lock without covers The printhead carrier assembly has a lock that needs to be released so that the assembly can move The instruction applies when the printer cove...

Страница 160: ...utes while the uninstall program uninstalls your Lexmark Pro5500 Series printer 5 When prompted to restart the computer click Continue with the reboot of the computer now 6 Insert the Lexmark Pro5500...

Страница 161: ...g r lexmark wsu Uninstallation instructions for RPM based package 1 Log in as root 2 Uninstall the RPM package rpm e package Example a For installed driver with JRE dpkg e lexmark inkjet driver wjre d...

Страница 162: ...practice to check the printer and driver settings to see if the media being used matches the user s settings It is not uncommon to find a user printing on card stock with the printer programmed to pr...

Страница 163: ...s triggered the EOF sensor the assist rollers continue feeding forward while the feed roller turns in reverse direction for a few milliseconds to deskew the media The feed roller then moves the media...

Страница 164: ...t before the paper is reversed to avoid jams Once the media is fed backwards into the feedroll area the PRA is lowered again The exit roller and the feed roller turn in reverse direction to bring the...

Страница 165: ...ressure air and fluid by opening or closing the valves Maintenance Cap It is a rubber cap that is used to cover the printhead nozzles when it is on the maintenance station idle mode or when the system...

Страница 166: ...it to a digital image using the following elements LED Red Green and Blue Light pipe with lens Contact image sensor CIS scan bar The data from the scanning process is sent to the system card which pro...

Страница 167: ...ent is loaded The DC motor will rotate Preparation to Feed First the pick roller moves down and presses the document on the document tray to enable document feed The pick roller moves down with the no...

Страница 168: ...paper path sensor arm a signal is sent to the system board This indicates the start of the scanning process There are certain step counts that relate the paper movement before the CIS scan bar starts...

Страница 169: ...roll assembly in the forward direction Idler The idler will press the paper against the rollers to make sure that the paper moves when the roller rotates Exit roller As the trailing edge of the paper...

Страница 170: ...tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and met...

Страница 171: ...plastic screw PCBA metal frame support Not a FRU top level assembly part N A 6 plastic screws ADF scanner assembly A FRU tool required For Pro5500 7 cable connectors 1 ground connector 2 plastic scre...

Страница 172: ...ight cover Control panel assembly Card reader Wireless card PCBA metal frame support System board Wall rib housing Pick tires Flatbed scanner assembly Mid frame cover Encoder strip PH Carrier card cov...

Страница 173: ...ge 4 10 Do not interchange screws during reinstallation as this may damage the machine Always take note of their original placement in the machine Use a flat and clean surface Use only authorized repl...

Страница 174: ...removal Note This is not a Field Replaceable Unit FRU This procedure is included as a reference to other removal procedures 1 Open the ink tank door 2 Press the release tabs to eject the ink tanks 3...

Страница 175: ...Previous Next Disassembly Flow chart Ink tank door removal Note The printer should be placed at the edge of the table to properly remove this FRU 1 Open the ink tank door at 90 degrees 2 Pull down the...

Страница 176: ...7 20x Go Back Previous Next Disassembly Flow chart This is the photo of the ink tank door Installation note a Align the tabs to the hinge of the ink tank door at 90 degrees b Push the ink tank door un...

Страница 177: ...Repair information 4 8 4447 20x Go Back Previous Next Disassembly Flow chart Input tray removal Slide out the input tray from the front of the printer to remove This is the photo of the input tray...

Страница 178: ...Go Back Previous Next Disassembly Flow chart Second tray removal 300 sheet or 550 sheet Lift the printer and remove the second tray This is the photo of the 300 sheet second tray This is the photo of...

Страница 179: ...us Next Disassembly Flow chart Power supply removal Note This is not a FRU This procedure is included as a reference to other removal procedures Pull out the power supply from the rear of the printer...

Страница 180: ...ssembly Flow chart Duplex unit removal Note This is not a FRU This procedure is included as a reference to other removal procedures Pull up the latch and pull out the duplex unit from the rear of the...

Страница 181: ...sing removal 1 Remove the input tray See Input tray removal on page 4 8 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Place the printer at the edge of the table 4 Remove the two scre...

Страница 182: ...rib housing This is the photo of the wall rib housing Pick tires removal 1 Remove the input tray See Input tray removal on page 4 8 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Rem...

Страница 183: ...Repair information 4 14 4447 20x Go Back Previous Next Disassembly Flow chart 5 Remove the left pick tire as shown 6 Do the same on the right pick tire This is the photo of the pick tires...

Страница 184: ...chart Installation note When replacing the pick tire check the following The tire is fully aligned to the guides A of the pick arm as shown The clutch is still working the tires and hubs should rotate...

Страница 185: ...Repair information 4 16 4447 20x Go Back Previous Next Disassembly Flow chart ADF pick assembly and separation pad removal 1 Open the ADF door 2 Remove the plastic e clip A A...

Страница 186: ...vice Manual 4447 20x Go Back Previous Next Disassembly Flow chart 3 Pull out the gear shaft to remove Installation note When replacing the gear shaft be sure to insert it under the paper stopper A as...

Страница 187: ...0x Go Back Previous Next Disassembly Flow chart 4 Hold the ADF pick and push it to the right to release the left tab from the slot 5 Ease out the right tab of the ADF pick from the slot 6 Press the si...

Страница 188: ...x Go Back Previous Next Disassembly Flow chart 7 Lift the separation pad C to remove Note The spring under the separation pad may bounce off after removal Installation note a Insert the spring extensi...

Страница 189: ...formation 4 20 4447 20x Go Back Previous Next Disassembly Flow chart b Insert the round tab A of the separation pad into the spring as shown This is the photo of the ADF pick assembly and the separati...

Страница 190: ...2 Move the side guides of the ADF tray to the center 3 Position the tray at 45 degrees 4 Slightly bend the ADF tray with thumb and free the right hinge of the tray with a prying tool Warning Be caref...

Страница 191: ...Repair information 4 22 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the ADF input tray...

Страница 192: ...20x Go Back Previous Next Disassembly Flow chart ADF door removal 1 Open the ADF door at 45 degrees and push the latches A to the sides to unlock 2 Open the ADF door fully and push the right hinge B...

Страница 193: ...Repair information 4 24 4447 20x Go Back Previous Next Disassembly Flow chart 3 Turn the ADF door at 90 degrees from the left hinge and lift to remove This is the photo of the ADF door 2 1...

Страница 194: ...may damage the machine Always take note of their original placement 1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remo...

Страница 195: ...nstallation as it may damage the machine Always take note of their original placement 1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal o...

Страница 196: ...ice Manual 4447 20x Go Back Previous Next Disassembly Flow chart 6 Remove the plastic screw B securing the left cover to the printer 7 Slide back the left cover to remove This is the photo of the left...

Страница 197: ...ext Disassembly Flow chart Installation note a Align the tabs A of the left cover with the guides B located at the bottom part of the printer Warning Be sure not to dislodge the tube C b Close the lef...

Страница 198: ...te of their original placement 1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover remo...

Страница 199: ...Repair information 4 30 4447 20x Go Back Previous Next Disassembly Flow chart 7 Slide back the right cover to remove This is the photo of the right cover...

Страница 200: ...embly Flow chart Installation note a Be sure the wires are properly placed inside the printer b Align the tabs A of the right cover with the guides B located at the bottom part of the printer c Close...

Страница 201: ...emoval on page 4 25 4 Remove the right cover See Right cover removal on page 4 29 5 Remove the five M3x6 pan washer head screws A securing the metal shield to the system board 6 Remove the metal shiel...

Страница 202: ...color Connector color J71 Out tray full TX Red black Black connector J72 Out tray full RX Red black Black connector J34 Paper staging flag sensor White connector J31 Duplex cover sensor Black connecto...

Страница 203: ...rd to the printer 9 Remove the system board This is the photo of the system board J1 PF DC Red Black Black connector J32 Maint home Red Orange Brown Black Red connector J10 MPV motor Black Brown Orang...

Страница 204: ...y removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cover removal on page...

Страница 205: ...ion 4 36 4447 20x Go Back Previous Next Disassembly Flow chart 7 Remove the plastic screw C at the left side of the printer 8 Remove the three plastic screws D securing the control panel assembly to t...

Страница 206: ...t Disassembly Flow chart 9 Press the scanner latch handle and pull up the control panel assembly 10 Disconnect the control panel USB cable connector E to completely remove the control panel assembly T...

Страница 207: ...ly See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cove...

Страница 208: ...vice Manual 4447 20x Go Back Previous Next Disassembly Flow chart 8 Tilt the wireless card and disconnect the USB cable connector B as shown 9 Remove the wireless card This is the photo of the wireles...

Страница 209: ...oval on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cover removal on page 4 26 5 Remove the right cover See Right cover removal on page 4 29...

Страница 210: ...Manual 4447 20x Go Back Previous Next Disassembly Flow chart 10 Tilt the card reader and pull to remove Note The light pipe D may be dislodged while removing the card reader This is the photo of the c...

Страница 211: ...1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the t...

Страница 212: ...x Go Back Previous Next Disassembly Flow chart 8 Disconnect the three FFCs C from the system board 9 Flex the left side of the printer to release the left tab D from the ADF scanner assembly 10 Do the...

Страница 213: ...scanner assembly 12 Remove the cable cover Warning Be sure to firmly hold the ADF scanner assembly to prevent machine damage 13 Route off the three disconnected FFCs from the side openings of the prin...

Страница 214: ...Go Back Previous Next Disassembly Flow chart Installation note a Press down the toroid latches with a prying tool to release the toroids from the tabs b Insert the FFCs into the toroids c Insert the t...

Страница 215: ...ssembly Flow chart 15 Disconnect the four cable connectors E 16 Route the ground connector F from the rear to the front side of the printer as shown 17 Fully extend the ADF scanner assembly and lift t...

Страница 216: ...ee Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the right cover See Right cover removal on page 4 29 5 Remove the ADF scanner assembly See ADF...

Страница 217: ...Repair information 4 48 4447 20x Go Back Previous Next Disassembly Flow chart 10 Lift the ADF assembly to remove SRADFAsm3 This is the photo of the ADF assembly...

Страница 218: ...power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the right cover Se...

Страница 219: ...removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cover removal on page 4 26 5 Remove the right cover See Right cover removal on page 4...

Страница 220: ...o Back Previous Next Disassembly Flow chart 10 Remove the five screws D securing the midframe cover 11 Push down the pogo pins and press the scanner latch handle until it clicks to release the midfram...

Страница 221: ...Flow chart 12 Gently unsnap the midframe cover from the front cover Warning There are four snaps on the front cover that might break off if not properly separated from the midframe cover 13 Lift up t...

Страница 222: ...Remove the control panel assembly See Control panel assembly removal on page 4 35 7 Remove the card reader See Card reader removal on page 4 40 8 Remove the ADF scanner assembly See ADF Scanner assem...

Страница 223: ...Flow chart 13 Release the encoder strip from the left side 14 Remove the encoder strip This is the photo of the encoder strip Installation note Insert the encoder strip between the openings of the enc...

Страница 224: ...ex unit removal on page 4 11 5 Remove the rear cover See Rear cover removal on page 4 25 6 Remove the left cover See Left cover removal on page 4 26 7 Remove the right cover See Right cover removal on...

Страница 225: ...Repair information 4 56 4447 20x Go Back Previous Next Disassembly Flow chart 14 Pull the front cover to remove This is the photo of the front cover...

Страница 226: ...See Right cover removal on page 4 29 6 Remove the top cover See ADF Scanner assembly removal on page 4 42 7 Remove the control panel assembly See Control panel assembly removal on page 4 35 8 Remove t...

Страница 227: ...chart 13 Tilt the carrier card cover and push backward to release the hook B from the carrier card Installation note When reinstalling the carrier card cover be sure that it is touching the ground of...

Страница 228: ...4 59 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the alignment sensor SRAlignSnr7...

Страница 229: ...l on page 4 25 4 Remove the left cover See Left cover removal on page 4 26 5 Remove the right cover See Right cover removal on page 4 29 6 Remove the control panel assembly See Control panel assembly...

Страница 230: ...ector motor cable connectors D 15 Disconnect the tank door FFC E from the tank door sensor 16 Remove all cable connectors from the cable holder F 17 Separate the J72 and IPV cable connectors from the...

Страница 231: ...ormation 4 62 4447 20x Go Back Previous Next Disassembly Flow chart 19 Disconnect the two neoprene tubes H from regulator and the vent tube J 20 Remove the two screws K securing the tank receiver asse...

Страница 232: ...hart 21 Route off the vent tube and regulator tube from the guides and set aside 22 Route off the ink tubes Warning Be careful in handling the tubes as they can be easily detached from the junction 23...

Страница 233: ...d 25 Remove the three disconnected FFCs from the guides and set aside Note Take note of the original routing of all the cables 26 Remove the ink tubes from the guides by releasing the snaps M using a...

Страница 234: ...ng order from bottom to top a Vacuum tube b Pressure tube c Vent tube d Black K ink tube e Yellow Y ink tube f Magenta M ink tube g Cyan C ink tube Install the tubes between the tube guides A as shown...

Страница 235: ...bottom of the printhead carrier assembly and move sideways to unlock 30 Lift up the printhead carrier assembly with the left hand and pull out the tank receiver assembly with the right hand to remove...

Страница 236: ...Control panel assembly removal on page 4 35 7 Remove the wireless card See Wireless card removal on page 4 38 8 Remove the card reader See Card reader removal on page 4 40 9 Remove the ADF scanner ass...

Страница 237: ...h down on both spring locks located at the bottom of the printhead carrier assembly and move sideways to unlock 17 Move the printhead carrier assembly to the maintenance position 18 Remove the T2 6 x...

Страница 238: ...4 69 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart 19 Disconnect the printhead FFCs B to remove the printhead carrier card This is the photo of the printhead carrier card B...

Страница 239: ...he connector lock A that are located at the bottom of the printhead carrier card 2 Insert the printhead FFCs B into the connector locks 3 Fasten the screw C to secure the printhead carrier card on top...

Страница 240: ...t Disassembly Flow chart 4 Lift and tilt the printhead carrier card and fasten the printhead FFCs into the connector locks 5 Make sure that the encoder strip E is between the gaps of the encoder senso...

Страница 241: ...Go Back Previous Next Disassembly Flow chart 6 Insert one end of the spring lock into the small gap 7 Do the same for the other spring lock on the other side 8 Push down on both spring locks and swin...

Страница 242: ...26 5 Remove the right cover See Right cover removal on page 4 29 6 Remove the control panel assembly See Control panel assembly removal on page 4 35 7 Remove the wireless card See Wireless card remova...

Страница 243: ...tion 4 74 4447 20x Go Back Previous Next Disassembly Flow chart 16 Tilt the printhead carrier card holder and pull up to remove from the printhead 17 Remove the two T2 6 x 7 6 pan head screws C securi...

Страница 244: ...4 75 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the printhead Installation note 1 Make sure that the printhead carrier is in the maintenance position...

Страница 245: ...Repair information 4 76 4447 20x Go Back Previous Next Disassembly Flow chart 2 Place the printhead on the printhead carrier 3 The inlet has a gasket Install the gasket to the inlet as shown...

Страница 246: ...pan head screws A to secure the inlet to the printhead Note Make sure to screw the inlet using the torque specification of 1 75 0 25 kgf cm 5 Install the printhead carrier card holder Note Make sure t...

Страница 247: ...the tube clip C to cover the tubes and inlet 7 Attach the two T2 6 x 7 6 pan head screws to secure the printhead carrier card holder to the printhead 8 Install the printhead carrier card See the insta...

Страница 248: ...page 4 35 7 Remove the wireless card See Wireless card removal on page 4 38 8 Remove the card reader See Card reader removal on page 4 40 9 Remove the ADF scanner assembly See ADF Scanner assembly rem...

Страница 249: ...Repair information 4 80 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the tank receiver assembly This is the photo of the inlet with tubes...

Страница 250: ...printhead make sure that all the tubes are straightened out so that they do not overlap each other when installing them to the tank receiver assembly Installation note Follow the procedures to install...

Страница 251: ...he tank security FFC C to the sensor c Connect the ink level sense FFC C J71 J72 and J5 cable connectors D to the system board d Install the ink tubes to the neoprene tubes of the tank receiver assemb...

Страница 252: ...d to lock it on top of the tubes as shown b Move the printhead carrier assembly to the right side of the print engine c Install the other tube clip to the ink tubes on the right side of the print engi...

Страница 253: ...tem board See System board removal on page 4 32 9 Remove the control panel assembly See Control panel assembly removal on page 4 35 10 Remove the wireless card See Wireless card removal on page 4 38 1...

Страница 254: ...4 85 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart...

Страница 255: ...t engine top view Staging sensor Power supply Vacuum Canister Purge pump Exit rollers and star wheels PRA sensor Pressure Release Arm PRA Pressure arm rollers Bin full sensor Maintenance pinch valve M...

Страница 256: ...ge enabled digital camera or a flash drive to the printer 4 Card reader light Check the card reader status The light comes on when a memory card is inserted and blinks when a memory card is being acce...

Страница 257: ...onnect the printer to a computer using a USB cable Warning Do not touch the USB port except when plugging in or removing a USB cable or installation cable Note Remove the sticker to access the port 6...

Страница 258: ...447 20x Go Back Previous Next Connectors System board Pro5500 J18 J19 J20 J71 J72 J23 J45 J1 J5 J35 J40 J33 J29 J6 J46 J7 J38 J30 J31 J26 J22 J34 J28 J47 Card Reader USB INA USB J21 J09 J10 J32 J10 J6...

Страница 259: ...ng Flag Sensor J22 ADF Motor and Encoder ADF Sensor and Cover Sensor J31 Duplex Cover Sensor J26 EOF J30 ADF J38 ASIC JTAG J24 ASIC UART J7 Power J46 PRA Home Sensor J6 NIP Open Motor J29 Pick DC Enco...

Страница 260: ...5 6 Service Manual 4447 20x Go Back Previous Next Wireless card Card reader JP3...

Страница 261: ...Connector locations 5 7 4447 20x Go Back Previous Next Carrier card J1 J2 J3...

Страница 262: ...5 8 Service Manual 4447 20x Go Back Previous Next...

Страница 263: ...ver Possible safety exposure from any non Lexmark attachments Maintaining the printer Cleaning the exterior of the printer Warning Do not use household cleaners or detergents as they may damage the fi...

Страница 264: ...lint free cloth Moving the printer to another location When moving the printer and optional trays to another location follow these precautions Any cart used to move the printer must have a surface abl...

Страница 265: ...es not include the rest of the base machine Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is...

Страница 266: ...7 2 Service Manual 4447 20x Go Back Previous Next Assembly 1 Covers 5 6 8 9 10 11 12 13 16 17 1 14 15 7 2 3 4...

Страница 267: ...DOP0204 1 1 Flatbed scanner assembly Flatbed scanner assembly removal on page 4 49 6 DOP0198 1 1 Midframe cover Midframe cover removal on page 4 50 7 DOP0200 1 1 Card reader Card reader removal on pag...

Страница 268: ...7 4 Service Manual 4447 20x Go Back Previous Next Assembly 2 Engine 1 2 3 5 4...

Страница 269: ...ach Units FRU Description Removal procedure 2 1 DOP0208 1 1 Encoder strip Encoder strip removal on page 4 53 2 DOP0206 1 1 Print engine assembly Print engine assembly removal on page 4 84 3 40x6949 1...

Страница 270: ...7 6 Service Manual 4447 20x Go Back Previous Next Assembly 3 Fluid system assembly 1 3 2 5 4...

Страница 271: ...1 2 Tank receiver assembly Tank receiver Regulator Tank receiver assembly with inlet removal on page 4 79 2 DOP0201 1 1 Alignment sensor Alignment sensor removal on page 4 57 3 40x6940 1 1 Printhead...

Страница 272: ...al use only They cannot be ordered from Lexmark Asm index Part number Units mach Units FRU Description Removal procedure NS DOP0212 1 Cable parts packet Printhead carrier cables Tank security cable Ta...

Страница 273: ...ne cord US NS 40X5866 1 1 Power cord 3 wire line cord UK NS 40X5869 1 1 Power cord Europe NS 40X5871 1 1 Power cord Switzerland NS 40X5935 1 1 Power cord South Africa NS 40X5979 1 1 Power cord Chile I...

Страница 274: ...7 10 Service Manual 4447 20x Go Back Previous Next...

Страница 275: ...m message table 2 46 error code table 2 38 2 40 E ESD sensitive parts 4 1 I initial check 2 1 installation environment 2 1 M models 1 1 O options and features description 1 2 P paper and media paper c...

Страница 276: ...em board 7 5 40x6950 Duplex unit 7 3 40x6951 Power supply 7 3 40x6952 Input tray 7 3 40x8004 ADF pick assembly and separation pad 7 3 40x8005 300 sheet option tray 7 8 40x8006 550 sheet option tray 7...

Страница 277: ...I 3 Service Manual 4447 20x Go Back Previous Next...

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