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Appendix C Troubleshooting
Error Messages
Objects with thick line attributes have been found in this graphic.
Click on the
Stroke and Fill Tools
icon on the
Tools
toolbar and select the
Line Style
icon. On the Smart Bar,
click on the
Thin Line
icon (2nd from left).
There are small tiles in the job, do you want to continue cutting?
The image you are cutting or the Sign Blank size is larger than the machine limits, which have been set. Increase
the machine limits under
Cut>Plotting Defaults
(click on
Setup
).
Port Not Available
Verify that the COM Port assignment under Device Manager is the same as what has been assigned in KNK
Studio. Refer to Section 2.1. If error continues, contact your Supplier.
No objects to cut
A. There is no vectorized object in the Sign Blank to cut. Imported raster images must be traced before cutting.
B. No image has been selected to cut (under
Cut>Plotting Defaults
, if
Selected
is checked, then an object must
be selected before entering the
Cut
window).
Error locating security device
This occurs when KNK Studio cannot verify the license files for your installation. Contact your Supplier.
Possible error with password
–
1
This occurs when KNK Studio cannot verify the license files for your installation. Contact your Supplier.
Font Not Found
–
Choose Replacement Font
A. The file you are opening has text created from a font not installed in your KNK Studio. Choose any
replacement font from your list and see if the choice of the font is important to the file. If so, you will need to
contact the file designer to find out which font was used and install the font if you have it.
B. The file you are opening may have all text already converted to a graphic. Again, choose any replacement
font and do not worry about the error message.
Invisible objects are present. Do you wish to cut them?
Sometimes images are imported as invisible even though you can see the trace lines on the screen. Turn on the
Job Palette and note if it contains any white or invisible lines that you may miss seeing before cutting. Select the
items and change to another color from the Shop Palette.
Operational Issues: Misc
The mat kicks out of the machine and falls on the floor when finished cutting.
The Endpoint can be reset. Go to
Cut>Plotting Defaults
, click on
Setup
. Indent the same corner under
Endpoint
as under
Origin
.
I want to set the knife so it will stop near the end of the last cut rather than returning to the origin?
The Endpoint can be set under
Cut>Plotting Defaults
, click on
Setup
. Indent the far right bottom corner under
endpoint. Then make sure the last item cut is the one closest to the end point. Refer to the end of Section 4.6.
The rollers are ripping the top layer of my cardstock.
It’s important to keep the rollers clean of adhesive. Use Un
-Du or Goo Gone to thoroughly clean the wheels.
Then either make sure the wheels are always over the material you are cutting or place strips of paper where
the wheels will be crossing the mat.
At low pressures the blade doesn’t touch the surface
.
That is correct. Simply increase the pressure, as necessary, to get a good test cut.
The KNK stops cutting when the screen saver comes on.
This can happen with some computers. Turn off the screen saver before cutting.