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•

View device and drive error logs.

•

Generate a detailed support ticket that can be e-mailed or faxed to your support representative
for analysis.

The Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated
context-sensitive help. It can be downloaded free of charge from

http://www.hpe.com/support/

TapeTools

.

To diagnose problems with L&TT:
1.

Run L&TT on the host server. You can install L&TT on the host server, or run it from a
CD-ROM or USB flash drive on the host server.

2.

Pull a support ticket for the device.

3.

Look at the device analysis results for additional information about the device's operation.

184

Troubleshooting

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Содержание MSL8096

Страница 1: ...act This guide provides information on installing configuring upgrading and troubleshooting the tape library This guide is intended for system administrators and other users who need physical and functional knowledge of the tape library Part Number AK378 96087 Published December 2015 Edition 8 ...

Страница 2: ...or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information ...

Страница 3: ...2 Planning the FC configuration 22 Planning the SAS configuration 23 Planning the parallel SCSI configuration 25 Preparing the host 27 Choosing a location 27 Unpacking the shipping container 29 Removing the shipping lock 29 Installing the library in a rack 30 Installing the tabletop conversion kit 32 Installing tape drives 33 Installing a redundant power supply 35 Changing the SCSI address paralle...

Страница 4: ...ations 81 Moving media 81 Updating the current media inventory 82 Releasing and replacing the magazines 82 Support 83 Performing general diagnostics 83 Hewlett Packard Enterprise Service Service restricted 83 Determining and updating firmware 84 Rebooting the library 85 Viewing logs 85 Cleaning the tape drive 86 Downloading a support ticket 86 Using the MSL2024 OCP 88 LED indicators 89 Library hom...

Страница 5: ...e on or off Support Power On Off Drives 107 Running the demonstration Support Run Demo 107 Running the slot to slot test Support Run Slot To Slot Test 108 Running the wellness test Support Run Wellness Test 108 Upgrading firmware Support Library FW Upgrade Support Drive FW Upgrade 109 Viewing logs Support Library Error Log 110 Downloading a support ticket Support Download Support Ticket 110 Forcin...

Страница 6: ...30 Force ejecting a drive Support Force Drive Eject 130 Downloading a support ticket Support Support Ticket 130 Rebooting the tape library Support Reboot 131 5 Troubleshooting 132 Fibre Channel connection problems 132 Detection problems after installing a SAS drive 132 Detection problems after installing a parallel SCSI drive 134 Operation problems 138 Performance problems 143 Average file size 14...

Страница 7: ...the power supply and library controller MSL4048 only 199 Removing the base chassis 200 Unpacking the new chassis 201 Replacing the base chassis 201 7 Support and other resources 203 Accessing Hewlett Packard Enterprise Support 203 Accessing updates 203 Websites 204 Customer self repair 204 Remote support 204 Documentation feedback 204 A Specifications 205 Physical specifications 206 Environmental ...

Страница 8: ... tape drives currently available for each tape library see the MSL QuickSpecs at http www hpe com info tape For a list of all supported configurations see the Business class libraries drive matrix on the BURA Data Agile website at http www hpe com info ebs The libraries are customer expandable with exchangeable tape drives The library provides two user interfaces Remote management interface RMI Wi...

Страница 9: ...ons 7 Magazines Figure 3 MSL8048 and MSL8096 front panel overview 2 Magazine mailslot location 1 Power button 4 Front panel LCD screen 3 Front panel LEDs 6 Air vents 5 Control buttons 8 Observation window 7 Magazine 10 Magazine MSL8096 only 9 12 slot mailslot MSL8096 only The OCP includes four LEDs that indicate system status information Front panel 9 ...

Страница 10: ...e LCD screen For more information see Troubleshooting page 132 Amber 4 For MSL2024 OCP functions see Using the MSL2024 OCP page 88 For MSL4048 MSL8048 and MSL8096 OCP functions see Using the MSL4048 MSL8048 and MSL8096 OCP page 112 Back panel The back panel provides access to the drive interface connectors the tape drive the power connector the Ethernet serial and USB ports and the magazine releas...

Страница 11: ...back panel overview 2 Fan 1 Tape drive assembly 4 Magazine release hole 3 Power connector 6 Ethernet port 5 Pull out tab containing the serial number and other product information 8 Controller health status indicator 7 Serial port Factory use only 9 USB port Controller health status indicator The controller health status indicator is a green LED that pulses on and off in approximately one second c...

Страница 12: ...096 Figure 9 Power supply LEDs AC power is connected 1 Blue Fan failure The fan is running too slow or is defective 2 Yellow The power supply is producing good power for the library 3 Green Tape drive back panels Fibre Channel LTO 4 and LTO 5 full height 1 Magazine release hole 2 Fan 3 FC port A 4 FC port B when present 12 Features ...

Страница 13: ...ator SAS LTO 4 LTO 5 and LTO 6 1 Magazine release hole 2 Tape drive Ethernet port when present 3 SAS port A 4 SAS port B when present 5 Fan 6 Tape drive power indicator LTO 7 1 Magazine release hole 2 Tape drive Ethernet port 3 SAS port A 4 SAS port B 5 Tape drive power indicator Parallel SCSI 1 Magazine release hole 2 Fan 3 Parallel SCSI ports 4 Tape drive power indicator Tape drive power indicat...

Страница 14: ...d to create processes to protect the tokens and secure the passwords Before enabling the encryption kit verify that the tape library is running the most current firmware to ensure compatibility between the token and tape library To use the encryption kit insert a key server token in the USB port on the back of the tape library and then enable the encryption kit and configure the token from the RMI...

Страница 15: ...uses the USB port and key server token in the master library the USB port in the lower library is inactive See the encryption kit user guide for instructions on combining the encryption keys from both key server tokens onto a single token If the number of keys on the two tokens is greater than 100 use the Number of Keys to Backup option to generate a backup file with a subset of the keys from one ...

Страница 16: ...ding 12 slots that can be configured as additional mailslots To purchase the upgrade license contact your Hewlett Packard Enterprise sales representative or visit the Hewlett Packard Enterprise website at http www hpe com Use the RMI Configure License Key screen to manage the license key Figure 12 RMI Configure License Key screen After you order the upgrade license you can access the additional sl...

Страница 17: ...ormation Standards The KMIP feature allows the tape device to obtain encryption keys from selected KMIP compliant key managers These keys can be used to encrypt data as it is written to tape Up to six key servers can be configured for failover purposes For instructions on configuring the KMIP feature see the HPE StoreEver MSL Tape Libraries Encryption Key Server Configuration Guide available from ...

Страница 18: ...lett Packard Enterprise Support will be able to access the encrypted data This guarantees the security of your data but also means that you must be careful in the management of the encryption key used to generate the tape CAUTION You should keep a record or backup of your encryption keys and store them in a secure place separate from the computer running the backup software For more information ab...

Страница 19: ...SL8048 1 Logical library 1 tape drives and magazines 2 Logical library 2 tape drives and magazines Partitioning the MSL4048 and MSL8096 Tape Libraries The MSL4048 and MSL8096 Tape Libraries can be configured into two to four logical libraries depending on the number of tape drives installed The MSL4048 supports up to two full height tape drives or up to four half height tape drives The MSL8096 sup...

Страница 20: ...o half height drive bays Table 3 MSL4048 and MSL8096 Tape Libraries partitioned into two logical libraries Magazines Tape drives MSL4048 MSL8096 NOTE In the MSL8096 half height tape drives are installed in the bottom half of each drive bay Table 4 MSL4048 and MSL8096 tape libraries partitioned into three logical libraries Magazines Tape drives MSL4048 MSL8096 2 Logical library 2 tape drive and mag...

Страница 21: ...ese enterprise demands Hewlett Packard Enterprise supports data path and control path failover for MSL2024 MSL4048 MSL8048 and MSL8096 tape libraries with LTO 5 and LTO 6 FC tape drives Failover functionality in the LTO 5 and LTO 6 tape drives and in the tape libraries transfers the active path and all settings to the standby path following failures Data path failover a standby path is configured ...

Страница 22: ...Configuring the device page 38 Verifying the connection page 39 Labeling and loading the tape cartridges page 40 Verifying the installation page 41 Configuring additional features page 41 Planning the FC configuration You can connect the FC tape drive directly to the server with an HBA or indirectly through a SAN with an FC switch Table 6 FC drive interface speeds Supported speeds LTO generation 1...

Страница 23: ...erver must have an Hewlett Packard Enterprise or third party SAS host bus adapter with an external connector Table 7 SAS drive interface speeds Supported speeds LTO generation 1 5 Gb 3 Gb LTO 4 1 5 Gb 3 Gb 6 Gb LTO 5 LTO 6 LTO 7 The library uses two SCSI logical unit numbers LUNs and requires an HBA with multiple LUN support Most Hewlett Packard Enterprise SAS RAID controllers support tape devices...

Страница 24: ...r into the tape drive mini SAS port because it might be keyed differently CAUTION Reliable data transfer requires high quality cables and connections Always verify that the SAS cable is rated for the data transfer speed of the HBA and tape drive Do not use adapters or converters between the HBA and the tape drive SAS signal rates require clean connections and a minimum number of connections betwee...

Страница 25: ...PE Smart Array controllers most third party RAID controllers and many on board SCSI controllers do not support multiple LUNs An HBA might have one or two channels with each channel supporting one parallel SCSI bus Check to see how many channels the HBA has and what devices are already connected to the HBA Some devices such as parallel SCSI disk drives could be inside the server The devices on a pa...

Страница 26: ... be affected most RAID controllers do not support multiple LUNs and the data on the disk array could become corrupted Avoid putting an SE SCSI device on the same bus as a tape drive because the SE device will slow the tape drive to SE speed and reduce the allowable cable length Default SCSI addresses NOTE The HBA also has a SCSI address which is typically 7 Verify that each device on the bus has a...

Страница 27: ...ith SAS drives if necessary install a SAS HBA with an external SAS connector that supports multiple LUNs Refer to the host computer and HBA documentation for installation information For configuration requirements see Planning the SAS configuration page 23 For a library with parallel SCSI drives install a parallel SCSI HBA that supports multiple LUNs Refer to the host computer and HBA documentatio...

Страница 28: ...d Series Racks HPE Enterprise Series Racks HPE Advanced Series Racks HPE Rack System E and earlier generation HPE 9 5 mm Square Hole Racks Rack requirements MSL2024 2U Rack space requirements MSL4048 4U MSL8048 and MSL8096 8U 10 35º C 50 95º F Room temperature AC power voltage 100 127 VAC 200 240 VAC Power source Line frequency 50 60 Hz Place the device near an AC outlet The AC power cord is the p...

Страница 29: ...hen the bag from the library 6 Save the packaging materials to move or ship the library in the future 7 Verify that you received the following components Tape library Ethernet cable Two rack rails with packets of rack hardware 8 Verify that you have the necessary cables For a library with FC drives you must provide an FC cable for each FC port you plan to use See Cable requirements page 23 For a l...

Страница 30: ...6 6 kg 102 7 lb without media and up to 66 5 kg 151 7 lb with media 48 cartridges The MSL8096 weighs up to 46 6 kg 102 7 lb without media and up to 68 8 kg 151 7 lb with media 96 cartridges When moving the library to reduce the risk of personal injury or damage to the library 1 observe local health and safety requirements and guidelines for manual material handing 2 always remove all tapes to redu...

Страница 31: ...e holes in the rack column 9 5 mm Square Hole Rack Install the rails 1 Using the screws from the packet for your rack and a 3 Phillips screwdriver secure the front of one rail to the front of the rack The support platform of each rail is tapered narrowing towards the rear 2 Extend the rail to the depth of the rack and secure the rail to the back of the rack 3 Repeat steps 1 and 2 to install the ot...

Страница 32: ...o the rails 2 From the front of the library secure the front bezel to the rack using a 2 Phillips screw driver placed through the small holes in the mounting bracket Tighten the captive screws on each side of the library until they are seated Installing the tabletop conversion kit The Rack to Tabletop Conversion Kit supports the edges of the library but is not a structural top IMPORTANT Do not pla...

Страница 33: ...top conversion cover 3 Tighten the captive screws on the front panel until the cover is secure Installing tape drives If the library does not have a tape drive installed install the tape drives now If the library already has a tape drive and you purchased additional tape drives you can install them now or wait until after the library installation is complete To install tape drives Installing tape ...

Страница 34: ... drive either in the bottom two drive bays or the top two drive bays NOTE If you plan to partition the library into two logical libraries the second tape drive must be installed in the third half height drive bay For tape drive locations for two logical libraries see MSL4048 and MSL8096 Tape Libraries partitioned into two logical libraries page 20 MSL8048 and MSL8096 The first tape drive should be...

Страница 35: ...ive bay covers installed Installing a redundant power supply If you have a redundant power supply for the MSL4048 MSL8048 or MSL8096 tape library you can install it now or wait until the installation process is complete To install the redundant power supply 1 Verify that the power to the library is off and the power cord is not attached 2 On the back of the library locate the second power supply b...

Страница 36: ...ess parallel SCSI drives Configuration Change Drive page 98 For the MSL4048 MSL8048 or MSL8096 see Changing the drive configuration Configuration Drives page 123 4 Power off the device by depressing the power button on the front panel TIP The SCSI ID can also be changed from the RMI Configure Drive screen once the RMI is configured See Changing the drive configuration page 72 Connecting the FC cab...

Страница 37: ... adapters or converters between the HBA and the tape drive For reliable operation use a maximum SAS cable length of 6 meters Connecting the parallel SCSI cable NOTE LTO 3 and LTO 4 tape drives are Ultra 320 SCSI LVD devices Use only cables and terminators specified for Ultra 320 or labeled as MultiMode LTO 2 tape drives are Ultra 160 SCSI LVD SE devices use only cables and terminators specified fo...

Страница 38: ...rized service provider You must use a power cord rated for your product and for the voltage and current marked on the electrical ratings label of the product The voltage and current rating of the cord must be greater than the voltage and current rating marked on the product To power on the tape library 1 If you plan to use the RMI connect an Ethernet cable to a working LAN connection and to the Et...

Страница 39: ...dminister further network changes through the RMI For the MSL2024 see Configuring network settings Configuration Configure Network Settings page 101 For the MSL4048 MSL8048 and MSL8096 see Changing the network configuration Configuration Network Configuration page 124 The device supports IPv4 and IPv6 Internet Protocols By default the device is configured to use IPv4 the most common version You ca...

Страница 40: ...ion environments improves inventory time in the library and eases cartridge handling processes outside the library Labeling tape cartridges Attaching a bar code label to each tape cartridge enables the library and application software to identify the cartridge quickly thereby speeding up inventory time Make it a practice to use bar code labels on your tape cartridges LTO Ultrium tape cartridges ha...

Страница 41: ...rprise Support website at http www hpe com support hpesc If necessary update the device firmware From the RMI see Determining and updating firmware page 84 From the MSL2024 OCP see Upgrading firmware Support Library FW Upgrade Support Drive FW Upgrade page 109 From the MSL4048 MSL8048 and MSL8096 OCP see Updating library and drive firmware Support FW Upgrade page 129 Using Library and Tape Tools L...

Страница 42: ...notification See Setting event notification parameters page 79 To use the RMI and OCP in Japanese enable the Japanese language option through the RMI See Changing the system configuration page 66 42 Installing the tape library ...

Страница 43: ...ignated for your device Clean the tape drive when the Clean drive LED is illuminated CAUTION Use only Ultrium Universal cleaning cartridges Do not drop a cartridge Excessive shock can damage the internal contents of the cartridge or the cartridge case itself making the cartridge unusable Do not expose data cartridges to direct sunlight or sources of heat including portable heaters and heating duct...

Страница 44: ...nore Barcode Media ID in the RMI Configuration System screen will keep the tape library from interpreting bar code Media IDs The host software might track the following information via the associated bar code Date of format or initialization Tape s media pool Data residing on the tape Age of the backup Errors encountered while using the tape to determine if the tape is faulty IMPORTANT Misusing an...

Страница 45: ...e Ultrium data cartridges are fully supported and compatible with all Ultrium tape products see Backward read compatibility page 45 Because Hewlett Packard Enterprise Ultrium media is Ultrium logo compliant it can be used with any other non Hewlett Packard Enterprise tape drivethat bears the Ultrium logo Table 11 Read and write compatibility LTO 7 drive LTO 6 drive LTO 5 drive LTO 4 drive LTO 3 dr...

Страница 46: ...ware to immediately identify LTO 4 media Without the most recent firmware loading an LTO 4 cartridge into an earlier generation drive can result in a long media identification and unload time The drive might not identify the media and then return a load error before the application software times out waiting for the load For proper operation keep tape drives updated to the most recent firmware Ord...

Страница 47: ...BW HPE LTO 7 Ultrium 15TB BaFe WORM Data Tape two tone blue and gray C7978A HPE Ultrium universal cleaning cartridge 50 cleans orange Magazines The device has removable magazines Magazine access is password protected For safety reasons the robotic motion is stopped when a magazine is removed The magazines can be released using the OCP the RMI or by a manual release Hewlett Packard Enterprise recom...

Страница 48: ...lot 1 and all other slots are re numbered accordingly On the MSL4048 MSL8048 and MSL8096 the storage slots are numbered starting with the of the lower left magazine as shown in Figure 21 page 48 Figure 22 page 49 and Figure 23 page 49 Figure 21 MSL4048 slot numbering with mailslot disabled 48 Tape cartridges and magazines ...

Страница 49: ...lot numbering with mailslots disabled When the MSL4048 or MSL8048 mailslot or the MSL8096 lower left mailslot is enabled all of the storage slot numbers are adjusted as shown in Figure 24 page 50 The storage slots in the other magazines are renumbered accordingly Magazines 49 ...

Страница 50: ... is enabled is shown in Figure 25 page 50 When both mailslots are enabled the mailslot numbers in the upper right magazine are adjusted as shown in Figure 26 page 50 Figure 25 MSL8096 upper right magazine slot numbering with only the upper right mailslot enabled Figure 26 MSL8096 upper right magazine slot numbering with both mailslots enabled TIP For the slot numbering for your library in its curr...

Страница 51: ...iguring network settings Configuration Configure Network Settings page 101 and Changing the administrator password Configuration Change Admin Password page 96 To start the RMI open any HTML browser and enter the IP address of the device in the browser s address bar TIP Check the Help screens in the RMI for additional information The help pages are updated with most firmware updates and often conta...

Страница 52: ...pdating the current media inventory page 82 Releasing and replacing the magazines page 82 Support page 83 Performing general diagnostics page 83 Service Service restricted page 83 Determining and updating firmware page 84 Rebooting the device page 85 Viewing logs page 85 Cleaning tape drive page 86 Downloading a support ticket page 86 Login To login select the Account Type enter a password if requ...

Страница 53: ...et the administrator password from the OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI Status pane The System Status pane see Figure 28 page 53 shows the current device and drive status The System Status pane for the MSL4048 MSL8048 and MSL8096 also shows the power supply status Figure 28 System Status pane The System Status pane displays the...

Страница 54: ...an has failed so the power supply could fail soon The power supply should be replaced Installed failed The power supply installed in the unit is not working and the library no longer has redundant power The power supply should be replaced NOTE If the MSL4048 has two power supplies and one fails after a power cycle the library will not recognize the failed power supply as installed in the library T...

Страница 55: ...er for the device It should match the serial number printed on the device s label located on the pull out tab under the drive on the back of the device When the library is configured into multiple logical libraries the serial number includes the serial number on the device and the logical library number Product ID how the device identifies itself to the host computer Currently Installed Library Fi...

Страница 56: ...om the highest numbered full slot is unloaded If Loop is not listed the tape library will stop automatically loading and unloading tapes after the tape from the last full slot is unloaded CAUTION Since loop mode will endlessly cycle through the tapes it is possible to overwrite old data Make sure that there are enough tapes in the tape library or that the tapes are regularly rotated in and out to ...

Страница 57: ...Figure 32 Identity Drive page Fibre Channel Figure 33 Identity Drive page SAS Using the RMI 57 ...

Страница 58: ...estored or the library is power cycled World Wide ID SAS drive only world wide unique name for the drive The World Wide ID is assigned by the library controller to the drive bay and cannot be changed by the user When a tape drive is replaced the World Wide ID is re assigned to the replacement drive Physical Drive Slot Number the physical location of the drive By default the drives are numbered fro...

Страница 59: ...n The Identity Network page displays information about the network configuration Figure 35 Identity Network page You can see but not modify MAC Address a unique identifier for the library controller network interface Full Qualified Domain Name the fully qualified domain name for the device Clock Synchronization Configuration SNTP When Enabled the device will obtain the current time and date from t...

Страница 60: ...an manage up to five global addresses at the same time which can be assigned from different routers DHCPv6 Addressing when Enabled the library will request an IP address from a DHCP server each time the device is booted Static Addressing when Enabled the device will use a statically configured address Static Assigned Address the IPv6 address when Static Addressing Enabled is On Status Viewing dyna...

Страница 61: ...t is not working and the library no longer has redundant power The power supply should be replaced NOTE If the MSL4048 has two power supplies and one fails after a power cycle the library will not recognize the failed power supply as installed in the library The number of power supplies installed in the library is displayed next to the icon MSL8048 and MSL8096 Removed a power supply was installed ...

Страница 62: ...rive page Fibre Channel and Status Drive page SAS provide detailed information about the drives present in the library When you click Refresh the status is updated immediately Figure 37 Status Drive page Fibre Channel Figure 38 Status Drive page SAS 62 Operating the tape library ...

Страница 63: ...ot the temperature of the tape path in the drive nor is this the operating environment temperature Cooling Fan Active On if the cooling fan is on Drive Activity the current drive activity Encryption status The current status of encryption on the drive Port A Status and Port B Status current status of the ports Speed Fibre Channel and SAS drives the current speed setting of the drive port Port Type...

Страница 64: ...e slots Figure 40 Status Inventory page A dark rectangle indicates a full slot a red rectangle indicates a cartridge with a problem and a white rectangle indicates an empty slot To see detailed information about the tapes in a magazine click on the button to expand the display for the magazine see Status Inventory Media details pane 64 Operating the tape library ...

Страница 65: ...ption Status The encryption status for the drive including whether the drive is configured for encryption or not and whether a requested encryption key has been received Key Server Token Status The status for the key server token The status might indicate that some keys might not be backed up even though note of the individual keys show a status of backup required In this case the firmware has det...

Страница 66: ...as been received Click Refresh to update the status Security Status Shows whether KMIP key management is configured or not Configure KMIP in the Configuration Security screen Signed Certificate Displays information about the library SSL client certificate Serial Number The serial number provided by the certificate authority that signed the certificate Status Indicates whether the library deems the...

Страница 67: ...t You might need to click Refresh to see the changes Figure 43 Configuration System page with one logical library When the library is configured into multiple logical libraries the settings for the library are separated from those for each logical library as shown in the Configuration System page Using the RMI 67 ...

Страница 68: ...mation about logical libraries see Logical libraries page 18 The following settings affect all of the logical libraries Mailslot Configuration Enabled MSL2024 MSL4048 and MSL8048 configures the first slot as a mailslot or storage slot configures the mailslot in the lower left magazine as a mailslot or storage slots The MSL2024 mailslot has one slot the MSL4048 and MSL8048 68 Operating the tape lib...

Страница 69: ...nce the lower left mailslot is located where the lowest numbered storage slots would be enabling and disabling it will re number all of the storage slots On the MSL8096 enabling or disabling the lower left magazine also affects the numbering of the slots in the upper right mailslot After enabling or disabling the lower left mailslot update the backup software inventory You might also need to re co...

Страница 70: ...wlett Packard Enterprise strongly recommends that all tape cartridges have barcodes with the correct Media ID Magazine access using front panel Admin password required when enabled the Administrator password is required to remove the magazines from the front panel When disabled the magazines can be removed using the OCP without entering a password The default is to require the Administrator passwo...

Страница 71: ...ou load another manually CAUTION Use caution when choosing Loop mode because it makes it possible to overwrite data on previously written cartridges When the device is partitioned into logical libraries each logical library operates as an independent library Thus the device only loads tapes from the slots associated with one logical library into the tape drive associated with that logical library ...

Страница 72: ... to the alternate drive If the disabled drive is replaced with a new drive the library LUN stays with the alternate drive until manually reassigned back with the RMI Configuration System Library LUN hosted by Drive Alternative Drive for Library Control Path If the library is configured for library control path failover select the drive number of the alternative drive Changing the drive configurati...

Страница 73: ... at the initial system setup and then fix that as a hard address from then on ALPA Arbitrated Loop Port Address Figure 46 Configuration Drive page SAS Figure 47 Configuration Drive page parallel SCSI For each parallel SCSI drive you can change SCSI ID the SCSI address for a parallel SCSI tape drive Power On power the tape drive on or off Changing the network configuration Use the Configuration Net...

Страница 74: ...vided by your network administrator for the library Domain name enter the domain name provided by your network administrator for the library Enable HTTPS when On the RMI can only be accessed through an HTTPS connection HTTPs provides authenticated and encrypted transfer of data over the Internet and is commonly used for secure web communication Disable HTTP Port 80 when On the library cannot be ac...

Страница 75: ... can be assigned from different routers The default is On DHCPv6 Addressing Enabled when On the library will request an IP address from a DHCP server each time the device is booted The default is Off Static Addressing Enabled when On the library will use a statically configured address The default is Off Static Assigned Address configures the address when Static Addressing Enabled is On You can se...

Страница 76: ...hree computers running IPv6 SNMP management software IP addresses will not be cleared if SNMP is disabled but those targets will no longer be able to manage the library and will not receive traps from the library You can select the SNMP version for each target address Community Name a string used to match the SNMP management station and device It must be set to the same name on both the management...

Страница 77: ...tion will detect the library at the next scheduled scan To configure HPE SIM for manual discovery 1 In the HPE SIM toolbar click Options Discovery 2 Click the Manual tab 3 Enter the library s IP address or system name SIM 5 1 will automatically detect the system type and product name To manually identify the library with SIM 5 0 and older 1 In the HPE SIM System and Event Collections pane click Sy...

Страница 78: ...utes Setting the date and time Use the Configuration Date Time page to set the date and time NOTE The device does not adjust its time to daylight saving time the time must be adjusted manually Figure 51 Configuration Date Time page You can change Time configures the hours minutes and seconds for the internal clock The time is based on a 24 hour clock where 1 00 pm is 13 00 Date configures the curr...

Страница 79: ...ss so the device can find the server again UTC Time Zone Offset Select the time zone for your area Enable Daylight Savings Adjustment Enabling daylight saving time will advance the local time by one hour This setting does NOT automatically adjust the device time for daylight saving time based on the calendar You must manually enable this setting when daylight saving time starts in your area and di...

Страница 80: ...MI until you set an administrator password through the OCP To change the administrator password use Configuration Password page page 78 The saved configuration database will make it easier to recover the device configuration if you need to replace the chassis or library controller This feature is also useful when installing multiple devices Either save the configuration before configuring the netw...

Страница 81: ...e instructions on the RMI to specify a file location To restore the device configuration from a file browse to the location of the saved configuration file and click Restore NOTE For security reasons the system configuration cannot be restored from a file or restored to the factory defaults when encryption is enabled Disable encryption from the Configuration Security screen before restoring the sy...

Страница 82: ...age Releasing and replacing the magazines Use the Operations Magazine page to release the left right or both magazines When you click Release the device will unlock the magazine and display Left Magazine Unlocked or Right Magazine Unlocked on the OCP screen Once the magazines are unlocked you can remove any of the magazines on that side If you do not remove the magazine within a few seconds the de...

Страница 83: ... starting the test To cancel the test early click on the Stop button Figure 58 Support General Diagnostic page The available tests are Demo moves cartridges from the slots to the drives and back At the end of the test the cartridges are returned to their original slots Slot to slot shuffles the cartridges between slots to exercise the robot At the end of the test the cartridges are NOT returned to...

Страница 84: ...firmware is reset CAUTION Do not interrupt the device while a firmware update is in progress Updating the tape drive firmware can take several minutes because the firmware is transferred through a serial connection The library only supports signed firmware image upgrades and downgrades Once firmware that uses code signing is loaded the firmware will reject all unsigned images If you attempt to loa...

Страница 85: ...onal Trace Warning Trace Configuration Change Trace and Standard Trace The log entries are displayed in order of most recent to oldest The format for the log entries is YY MM DD HH MM SS ss LIB ERR 80 89 62 40 YY MM DD the date displayed as Year Month Day HH MM SS ss the time displayed as Hour Minute Second Hundredths of a second First code hard or soft error The code after LIB ERR 80 in the examp...

Страница 86: ...cket can help a service engineer or system administrator diagnose a device problem NOTE LTO 2 and 3 tape drives must be empty to download support tickets LTO 4 tape drives with firmware newer than H36W FC B34W parallel SCSI or U24W SAS will automatically generate a support ticket during an unload and you can download that ticket at any time LTO 4 tape drives with older firmware must be empty to do...

Страница 87: ...Figure 64 Support Support Ticket page Using the RMI 87 ...

Страница 88: ...lots Configuration Set Reserved Slot Count page 97 Configuring the mailslot Configuration Configure Mailslot page 97 Bar code reporting format Configuration Barcode Format Reporting page 97 Changing the SCSI address parallel SCSI drives Configuration Change Drive page 98 Setting the master drive Configuration Set Master Drive page 99 Setting behaviors Configuration Library behavior page 99 Setting...

Страница 89: ... Downloading a support ticket Support Download Support Ticket page 110 LED indicators The operator panel includes four LEDs that provide a summary of the device status as detailed in Figure 65 page 89 Figure 65 LEDs Ready Illuminated when power is on Blinking during tape drive or robotics activity Green 1 Clean Illuminated when a cleaning cartridge should be used Amber 2 Attention Illuminated if t...

Страница 90: ...ng DCR Encrypting ENC OCP buttons The four OCP buttons described in Figure 66 page 90 let you traverse the OCP menu structure and enter information Figure 66 OCP buttons Cancels the current menu option returns to the previous menu level or returns to the Home screen Cancel Enters the menu or selects the option displayed on the LCD screen Enter Selects the previous item or value in the currently di...

Страница 91: ...ptions in the menu press Enter to select the option or press Cancel to return to the menu list The menu structure is shown in Figure 67 page 91 Figure 67 Library menu tree The administrator password accesses all of the available functionality except for the Service Area A user without the administrator password has access to the Unlock Mailslot and Status Information menus Entering the administrat...

Страница 92: ...ert or remove a single tape without removing the entire magazine The benefit of using a mailslot is that the device will not inventory the rest of the slots in the magazine so the device can return to service sooner The mailslot is in the left magazine NOTE The Unlock Mailslot menu is only displayed when the mailslot is enabled To enable the mailslot see Configuring the mailslot Configuration Conf...

Страница 93: ...ber on the tape or it might display Full or Empty Left or right magazine The screen might display Left Magazine or Right Magazine The second line on the display indicates which slots have a tape or are empty Slots in the left magazine are numbered 1 12 or 1 11 and slots in the right magazine are numbered 12 23 or 13 24 Each slot is represented by a character as shown in Table 17 page 93 Table 17 D...

Страница 94: ...hat the tape in Drive 1 was loaded from slot 2 Library information Status Information Library Information To obtain information about your device 1 From the Home screen press Previous or Next until the screen displays Status Information Press Enter to select 2 Press Previous or Next until the screen displays Library Information Press Enter to select By using Previous or Next you can select from th...

Страница 95: ...ious or Next you can select from the following information screens Drive activity Library status Drives status Fan status The second line of the screen will display one of the following Good the component is operating normally Warning the component might have an issue that should be addressed The device is functional Critical the component has an error condition that should be addressed The device...

Страница 96: ...ary configuration Configuration Save Restore Configuration page 103 To access the Configuration menu 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen displays your selected function Press Enter to select Configuring logical libraries Status Information Set Logical Libraries Use Set Logical Librarie...

Страница 97: ...creen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen displays Set Reserved Slot Count Press Enter to select 3 Enter the administrator password if prompted 4 Press Previous or Next to scroll through the display until the desired number of slots is displayed then press Enter Configuring the mailslot Configuration Configu...

Страница 98: ... drive logical unit number LUN will always be LUN 0 on the SCSI address The library SCSI address will be the same as the master drive but will use LUN 1 Access to this feature requires the administrator password To change the drive SCSI address 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen displ...

Страница 99: ...if prompted 4 Press Previous or Next until the screen displays either Master Drive Drive 1 or Master Drive Drive 2 5 Press Enter to select the displayed configuration The screen displays either Drive 1 Set to Master or Drive 2 Set to Master and the Ready LED blinks Setting behaviors Configuration Library behavior The library supports three behavior modes Random Sequential and Automatic The library...

Страница 100: ...tial mode into Random mode when it receives certain SCSI commands Automatic mode is the default setting To set a behavior mode 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen displays Library Behavior Press Enter to select 3 Enter the administrator password if prompted 4 Press Previous or Next unt...

Страница 101: ... the screen displays Configure Network Settings Press Enter to select 3 Press Previous or Next until the screen displays IPv4 Networking Enabled Press Enter to select 4 Press Previous or Next until the screen displays DHCP Enabled To change the setting press Enter Press Next until the screen shows the desired setting Press Enter to accept the new setting 5 If DHCP is disabled press Previous or Nex...

Страница 102: ...ic cleaning even if there are no cleaning cartridges in the device In this case the device will display a warning message CAUTION Only enable automatic cleaning in either the backup application or the device not both To configure automatic cleaning 1 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen d...

Страница 103: ...nfiguration settings to a USB flash drive 1 Insert the USB flash drive in the USB port on the back of the device 2 From the Home screen press Previous or Next until the screen displays Configuration Press Enter to select 3 Press Previous or Next until the screen displays Save Restore Configuration Press Enter to select 4 Enter the administrator password if prompted 5 The screen displays Save Confi...

Страница 104: ...s Left Magazine Unlocked or Right Magazine Unlocked 7 Pull the released magazine out of the device 8 The screen now displays Insert Left Magazine or Insert Right Magazine The device cannot perform any other operation until the magazine is replaced After exchanging tapes in a magazine slide the magazine completely into the device The magazine locks into place once it is correctly installed and the ...

Страница 105: ...e 1 Complete or Cleaning Drive 1 Failed If the cleaning cycle failed press Enter to display the error code and message explaining the failure The device returns the cleaning cartridge to the original slot If you loaded the cartridge from the front panel you should now unload it either by using the mailslot or by removing the magazine When the tape drive cleaning cycle is complete the Clean LED tur...

Страница 106: ... in Progress 4 The library now checks the drive and each slot for the presence of a tape to update the inventory information The Ready LED blinks during this operation NOTE This command is only needed if the inventory in the device is different than the inventory displayed on the front panel which would not happen under normal conditions Rebooting the library Operations Reboot library This option ...

Страница 107: ... displays Power On Off Drives Press Enter to select 3 Enter the administrator password if prompted 4 Press Previous or Next until the screen displays the drive you need to power on or off The screen displays Drive 1 The second line in the display displays the current state which is either Power ON or Power OFF 5 To change the power status press Enter The screen displays either Press Enter to Power...

Страница 108: ...e test check the error code and failure message for more information Access to this feature requires the administrator password For more information about the wellness test see The wellness test page 146 For complete testing enable the mailslot and ensure that each top row corner slot contains a tape cartridge During the test the device will open the mailslot and ask you to insert a tape cartridge...

Страница 109: ... screen press Previous or Next until the screen displays Support Press Enter to select 4 Press Previous or Next until the screen displays Library FW upgrade Press Enter to select 5 Enter the administrator password if prompted 6 Press Previous or Next until the screen displays the filename of the library firmware file on the USB drive Press Enter to select the firmware file 7 If the upgrade failed ...

Страница 110: ... describing the cause of the failure 9 Remove the firmware upgrade tape from the device using either the mailslot or by removing the magazine where the tape has been placed Viewing logs Support Library Error Log The library keeps a log of recent error and warning messages See Error codes page 149 for more information about error codes To access the error or warning log 1 From the Home screen press...

Страница 111: ...reen displays Support Press Enter to select 2 Press Previous or Next until the screen displays Force Drive To Eject Tape Press Enter to select 3 Press Previous or Next until the screen displays Drive 1 or Drive 2 The second line on the display shows the bar code number of the tape Full or Empty Press Enter to select the desired drive to eject the tape 4 If the tape is successfully ejected from the...

Страница 112: ... information Info Network page 121 Configuration menu page 121 Logical Libraries Configuration Set Logical Libraries page 122 Changing the library configuration Configuration Library page 122 Changing the drive configuration Configuration Drives page 123 Changing the network configuration Configuration Network Configuration page 124 Barcode reporting format Configuration Barcode Reporting page 124...

Страница 113: ... and Table 19 page 113 Table 18 OCP buttons Description Number OCP buttons Power button 1 Navigation buttons 2 OK button 3 Table 19 Navigation buttons Moves to the next item at the current menu level When a top level menu item is highlighted this moves to the next menu item for example from Info to Configuration When a digit is Right highlighted on a screen field this moves to the next digit If th...

Страница 114: ... Navigate to an option you wish to change and press OK to edit it Once the item has been changed press OK again to go back into navigation mode The OK button is also used for selecting highlighted choices such as Save or Cancel Using the OCP Each time the tape library is powered on or rebooted or after five minutes of inactivity a splash screen is briefly displayed after which the OCP menu is disp...

Страница 115: ...eeds cleaning normal operation Warning Library is in an error condition normal operation Error Library is running tests Offline Library is loading a tape Load Library is unloading a tape Unload Menu bar The menu bar contains four groups of menu functions Info Configuration Operations Support Using the MSL4048 MSL8048 and MSL8096 OCP 115 ...

Страница 116: ...assword can access Info Status Identity Library Identity Drives Inventory and Network Configuration Display Contrast Operations Open Mailslots Inventory and Enable Password Locks All other Configuration Operations and Support options are locked After five minutes of inactivity the OCP returns to the splash screen To access password protected tasks you must reenter the administrator password The ad...

Страница 117: ...slot feature allows you to insert or remove up to three tapes for the MSL4048 and MSL8084 or up to 15 tapes for the MSL8096 Left magazines are available without mailslots with one mailslot or with three mailslots The MSL4048 MSL8048 and MSL8096 Tape Libraries are shipped with the 3 mailslot magazine on the lower left side Mailslot capable left magazines are marked with a white dot on the lower rig...

Страница 118: ... cartridge see Figure 73 page 118 Figure 73 Removing the existing tape from the mailslot On the MSL8096 the magazine in the upper right side will be unlocked if it is configured as a mailslot and you choose to open it To open the upper right magazine grasp the magazine and pull it straight out until you can access the desired slot NOTE The following message might be displayed Mailslot opening No b...

Страница 119: ...e s barcode Source by Label field Only Full source slots are available for selection Destination Type This toggles between all available destinations Mailslot Magazine and Drive Destination If appropriate this option allows you to specify the cartridge destination For a magazine select a slot Only Empty destination slots are available for selection Access to the Move Media option requires the use ...

Страница 120: ... has only two drives the menu displays Drive 1 and Drive 2 For a library that has four drives the menu displays Drive 1 Drive 2 Drive 3 and Drive 4 even though the status of some might be offline or missing Library displays the status of the library without the drives It shows the library status odometer power on time robotic status slot and barcode of any cartridge in transport number of free and...

Страница 121: ...n gives more information about each slot Mailslots are identified in the Slot column as MS1 MS2 or MS3 The label shows any barcode details Slots containing tapes without barcodes are labeled Full Info shows whether the tape is write protected WP or if that media needs attention Use the Left or Right buttons to scroll through and view the inventory for all magazines Drive This screen displays the c...

Страница 122: ...an be accessed by the RMI and the OCP but are invisible to the host and backup software On the MSL4048 and MSL8048 you can reserve up to 46 slots On the MSL8096 you can reserve up to 94 slots Mailslots enabled This option enables or disables mailslots On the MSL4048 and MSL8048 all three mailslots are enabled or disabled based on this setting On the MSL8096 you can choose to enable the lower left ...

Страница 123: ...tial mode into Random mode when it receives certain SCSI commands Automatic mode is the default setting Automatic cleaning When auto clean is enabled the tape library automatically loads a cleaning cartridge when a tape drive needs to be cleaned The library identifies a tape cartridge as a cleaning cartridge if it has a barcode label that starts with CLN or after an unlabeled cleaning tape has bee...

Страница 124: ...rator password Configuration Set Admin Password This option allows you to change the administrator password Access to this feature requires the administrator password or the Service password Passwords consist of exactly eight characters each between the value of 0 and 9 Restricted areas indicated by a padlock icon prompt for this administrator password before granting access Once entered the admin...

Страница 125: ...tic Event log levels and filter continuous trace and all levels and filters active for Service use only Barcode reader label length 8 Barcode reader alignment Left Ignore barcode media ID Disabled Admin password required for magazine access Enabled All types of failover Disabled Encryption Disabled NOTE Defaults will not be reset if encryption is enabled HTTPS Disabled Restricted Network Access En...

Страница 126: ... settings page 207 Operations menu The Operations menu contains the following library operation options Opening the mailslot Operations Open Mailslot page 126 Unlocking removing and replacing magazines Operations Unlock Left Right Magazines page 127 Moving Media Operations Move Media page 127 Performing Inventory Operations Inventory page 128 Enabling Password Locks Operations Enable Password Lock...

Страница 127: ...side unlocked for several seconds During that time you can pull out as many magazines on the side as you want A magazine is locked when it is pushed back into the library The library will wait about 30 seconds after the last magazine is installed before starting the inventory Before the inventory starts you can unlock the magazines on either side NOTE Due to the library design all left or all righ...

Страница 128: ...n of a drive without interrupting power to the rest of the library and the other drives This is typically used when replacing one drive Access to this feature requires the administrator password Cleaning the tape drive Support Clean Drive This option allows you to clean the drives Access to this feature requires the administrator password When the Clean drive LED is on the tape drive needs to be c...

Страница 129: ... allows two types of firmware to be upgraded one for the tape drives and the other for the tape library itself You can upgrade both types of firmware from a USB flash drive the RMI or L TT or RMI You can also upgrade drive firmware from a firmware upgrade tape The library only supports signed firmware image upgrades and downgrades Once firmware that uses code signing is loaded the firmware will re...

Страница 130: ...slot Source field or specify the firmware upgrade tape s barcode Source by Label field Unlabeled tapes need to be accessed by their slot number NOTE To use the All Drives function all the drives must be of the same type If they are not you are warned Not all drives the same Upgrade drives individually Press OK to return to the option list with All Drives highlighted Force ejecting a drive Support ...

Страница 131: ...nventory clearing any current error condition It updates drive lists in sub menus Access to this feature requires the administrator password CAUTION This option interrupts the current backup or restore operation and causes the operation to fail It is primarily used if the library is in an error state Using the MSL4048 MSL8048 and MSL8096 OCP 131 ...

Страница 132: ... Auto Detect on the OCP If the screen shows No Link the Speed Status is and the Link LED on the back of the drive is off The speed is probably set incorrectly Try setting the speed to Automatic on the RMI interface or Auto Detect on the OCP If there are still issues change the port type to Auto Detect If the screen shows No Light The cable is not plugged in correctly Check that it is connected cor...

Страница 133: ... For current HBA compatibility information see the BURA Data Agile Compatibility Matrix at http www hpe com info ebs Verify that your HBA has the latest firmware If the application software or operating system detects the tape drive but not the library Verify that multiple LUN support is enabled on the HBA The device uses two Logical Unit Numbers LUNs to control the tape drive LUN 0 and robotic LU...

Страница 134: ...ction problems after installing a parallel SCSI drive The MSL4048 library will not operate with a full height tape drive installed in the middle two half height drive bays Verify that the full height tape drive is installed in a supported position A full height drive can only be installed in either the upper or lower two half height drive bays Problems encountered after installation are often caus...

Страница 135: ...e bay is 4 and the default SCSI address for the top drive is 5 as shown in MSL4048 parallel SCSI tape drive default SCSI addresses page 135 Figure 78 MSL4048 parallel SCSI tape drive default SCSI addresses 1 Tape drives with SCSI address 4 2 Tape drives with SCSI address 5 MSL8048 and MSL8096 The default SCSI address for all tape drives is 4 as shown in MSL8048 and MSL8096 parallel SCSI tape drive...

Страница 136: ...ating system to determine which SCSI IDs are currently in use Change the SCSI ID with the OCP for the MSL2024 see Changing the SCSI address parallel SCSI drives Configuration Change Drive page 98 for the MSL4048 MSL8048 and MSL8096 see Changing the drive configuration Configuration Drives page 123 or RMI see Changing the drive configuration page 72 Verify that all parallel SCSI cables are securely...

Страница 137: ...apter for installation and troubleshooting instructions Pay particular attention to any steps describing configuration settings Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter Make sure that the proper device driver is installed for the parallel SCSI host adapter If the library is detected by the operating syste...

Страница 138: ...k all parallel SCSI and power connections and confirm that the unit is attached to a valid SCSI SE or LVDS bus Operation problems Table 21 Power problems Solution Problem Device does not power on 1 Check all power cord connections 2 Make sure the power button on the front panel has been pressed and the green READY LED is lit 3 Make sure the outlet has power Try another working outlet 4 Replace the...

Страница 139: ...27 3 Power down the unit disconnect the cable from the drive power up the unit and wait until the tape drive is idle or ready From the OCP attempt to unload or move the tape to a slot 4 From the OCP attempt a force eject or emergency unload operation For MSL2024 see Forcing the drive to eject a tape Support Force Drive To Eject Tape page 111 For MSL4048 MSL8048 and MSL8096 see Force ejecting a dri...

Страница 140: ...ves can read data cartridges from two generations back and write to data cartridges one generation back See Backward read compatibility page 45 Make sure you are using an Ultrium cartridge that has not been degaussed Do not degauss Ultrium cartridges Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way Many backu...

Страница 141: ...Ds 8 or greater use a wider bus Reboot the host server Table 26 Attention LED is lit Solution Problem This is most likely caused by a dirty drive that cannot read a tape and marks the tape invalid Both the Attention and Cleaning LEDs are lit 1 View the inventory with the RMI Note the slots that have tapes marked with 2 Remove any magazines that contain tapes marked with 3 Remove the tapes that wer...

Страница 142: ...idge will expire after 50 cleaning cycles The Cleaning LED is lit after using a cleaning cartridge If the Media Attention LED is cleared and the drive has been cleaned and then immediately re displays each time a particular cartridge is reloaded that cartridge should be suspected as being defective A particular cartridge sets off the Attention LED and possibly the Cleaning LED If this occurs expor...

Страница 143: ...dress or DHCP has been enabled so the device can obtain a network address If using DHCP write down the device s network address from the OCP Information menu If the device did not obtain a valid address via DHCP verify that the DHCP server is up and the device has network access to it If necessary set a static network address instead Enter the device s IP address into the address bar of a web brow...

Страница 144: ...ile storage system The file storage system determines the organization of the files on the disks Using RAID controllers to spread files over multiple disks can improve performance because some disks can be seeking while others are reading Storing files on a single non RAID disk results in the slowest performance while storing files on a high end disk array results in the fastest performance Conver...

Страница 145: ... individual mailboxes Do not back up specific records or do a record by record backup Do not back up when the database is in heavy use Connection from the archive backup host server to the library For the best performance the connection from the host server to the library must have enough bandwidth to provide enough data to keep the tape drive streaming Current LTO tape drives take advantage of so...

Страница 146: ...s hole 1 Pull the magazine out of the front of the unit 2 IMPORTANT Do not force the pin once you encounter resistance Doing so can damage the device 4 Repeat step 3 for the other magazine if necessary 5 If other tapes are still in the device or if you were unable to manually remove the magazines and drive contact Hewlett Packard Enterprise customer service for further instructions The wellness te...

Страница 147: ...ner slot positions 2U top row corner slots with mailslot disabled 9 12 21 24 4U top row corner slots with mailslot disabled 21 24 45 48 MSL8096 top row corner slots with mailslot disabled 45 48 93 96 The wellness test 147 ...

Страница 148: ... 5 The device opens the mailslot and prompts the operator to insert a scratch cartridge In the MSL8096 the 12 slot mailslot does not pop out the operator must open it 6 The operator inserts a scratch cartridge into the lowest numbered mailslot If no mailslots are enabled or the operator closes the mailslot without inserting a cartridge into the lowest numbered mailslot the device will perform a sh...

Страница 149: ...llness test from the MSL2024 OCP see Running the wellness test Support Run Wellness Test page 108 To run the wellness test from the MSL4048 MSL8048 and MSL8096 OCP see Running tests Support Run Tests page 129 If the error persists contact support personnel There are three ways to obtain error codes from the device On the MSL2024 OCP or the MSL4048 MSL8048 and MSL8096 OCP On the RMI On an L TT supp...

Страница 150: ... 48 is the time in 24 hour format For example 1 00 pm is 13 00 D7 is the main error code 50 is the error sub code Finding error code information on the RMI You can find error codes on the RMI Support Library Logs page page 151 The available logs are Error Trace Informational Trace Warning Trace Configuration Change Trace and Standard Trace The log entries are displayed in order of most recent to o...

Страница 151: ...bar to display the Support screen for additional report or support ticket options To download a support ticket from the device do one of the following From the RMI Support Support ticket screen click Download Insert a USB flash drive into the USB port on the rear panel and then from the OCP select Download support ticket to USB TIP Each support ticket downloaded from the RMI will only contain info...

Страница 152: ...ows all events Critical events are designated with a STOP sign icon Expand the event for more information as shown in Figure 89 page 152 Figure 89 Critical event details The time stamp is in the format hours minutes seconds The hours are in 24 hour clock format For example in this case 14 is 2 p m The date is in the format year month day The event ID is the number on the header line 0x006E in this...

Страница 153: ...code Robotic controller generic problem in this example is the text description for the error code The error sub code 0x02 is displayed in parenthesis as the Module error code The error sub codes are described in Error sub code descriptions page 166 The text after the error sub code Robotic connection to slave robotic failed in this example is name of the component followed by the text description...

Страница 154: ...pdate the firmware to the latest version If this error occurs right after a firmware update update the firmware again the robotics firmware might not have been properly updated the first time CAUTION Never replace the library robotics and library controller at the same time Critical library identification data will be lost Setting of gripper 1 motor parameters failed 84 Power cycle the unit and re...

Страница 155: ...o remove the tape drives MSL2024 only If this error occurs after a firmware update and with subcode 0E on a unit that previously had a firmware revision earlier than 2 00 this error was caused by the firmware using a sensor that was unused in the earlier versions of firmware There could be a problem with the sensor Power cycle the unit and if the problem persists contact Hewlett Packard Enterprise...

Страница 156: ...conversion cover The device must be supported only under both of its side edges or the bottom can bow and impede robotic movement Remove all magazines and look for any obstructions to the robot Run the wellness test Ends of gripper 1 movement not in expected range 8E Remove all magazines and look for any obstructions to the robot Run the wellness test Ends of slider 2 movement not in expected rang...

Страница 157: ... range 96 Sled 5 reached a position beyond expected range 97 Power cycle the device and retry the operation Cartridge present sensor not found 98 Slider 2 home sensor not found 99 Rotation 4 home sensor not found 9A Sled 5 position sensor not found 9B Power cycle the device and retry the operation Remove the magazines and verify that all the clear plastic inserts in the magazine storage slots exce...

Страница 158: ...venting the mailslot from opening Error during elevator locking A2 Remove magazines and look for any obstructions to the robot Run the wellness test Sled motor 2 blocked MSL8048 and MSL8096 only A3 Remove magazines and look for any obstructions to the robot Cannot find sled 2 block within the expected range MSL8048 and MSL8096 only A4 If this error occurs after a robot or library controller replac...

Страница 159: ... expected value B4 Update the firmware to the latest version Remove the magazines and inspect them for a stuck tape If no tapes are stuck in the magazines shine a light in one of the open magazine bays to see if there is a tape in the robot or drive If there is a tape in the robot replace the magazines and power cycle the device If there is a tape in a drive replace the magazines and run the Force...

Страница 160: ...a new installation verify that the Extender is installed properly and that both libraries are powered on Update the firmware to the latest version Power cycle both libraries The lower library did not respond to the master library within the specified time Power of lower library not detected in time BC Verify that the lower library is powered on Verify that extended mode is enabled in the lower lib...

Страница 161: ...ry again Cannot upgrade firmware from USB C7 Ensure that the correct file was selected Cannot upgrade firmware from FTP C8 Retry firmware upgrade If not successful attempt a different firmware upgrade method Cannot upgrade robotic firmware from Flash C9 Retry firmware upgrade If not successful attempt a different firmware upgrade method If still not successful contact Hewlett Packard Enterprise cu...

Страница 162: ...ss test the bar code did not match the previous value for that tape DA Check the bar code label for proper application and damage Run the wellness test again I2C Bus failure DC Power cycle the device On the MSL4048 MSL8048 and MSL8096 power off the library and re seat the library controller from the back panel Incompatible magazine detected The mailslot was enabled with a different mailslot magazi...

Страница 163: ...port encryption E4 Ensure that all tape drives that support encryption LTO 4 and later generations are at the minimum firmware required for the Encryption Kit Ultrium 1760 SCSI W22W Ultrium 1760 SAS U26W Ultrium 1840 SCSI B45W Ultrium 1840 SAS H44W If necessary update the tape drive firmware to the current version When encryption is enabled with the Encryption Kit ensure that all tape drives in th...

Страница 164: ...library for damage or disconnections Check all FC switches between the host and the library for failures or configuration issues Drive exceeded temperature specification F0 Check ambient temperature to ensure that it is within operating specifications Check all fans to determine whether they are working properly Library controller lost communication with the drive F1 Power cycle the device and ret...

Страница 165: ...ted for drive unloading exceeded F5 Retry the operation Attempt the Force Tape Eject process Once the tape cartridge is ejected unlock the magazine holding the cartridge and inspect the cartridge for damage Discard the tape cartridge if it is damaged For MSL2024 see Forcing the drive to eject a tape Support Force Drive To Eject Tape page 111 For MSL4048 MSL8048 or MSL8096 see Force ejecting a driv...

Страница 166: ...or back towards the drive Error sub code descriptions Table 32 Robotic error sub codes Description Sub code Mechanical initialization failure 01 Connection to slave robotic failed 02 Error motor initialization 03 Error during gripper 1 close 04 Error slider 2 home positioning 05 Error elevator 3 home movement 06 Error during sled 5 movement to rotation 4 position 07 Error during rotation 4 initial...

Страница 167: ...tion function 35 Error during sled 5 movement in FLMoveSled function 36 Error during sled 5 positioning to sensor in FLMoveSled function 37 Error during sled 5 positioning to mailslot in FLMoveSled function 38 Error during sled 5 positioning without sensor 39 Error during elevator movement without sensor 3A Error slot position sensor not found 3B Movement to from slot failed 40 Error during first ...

Страница 168: ... Error during second gripper 1 movement get range failed 64 Error during third slider 2 movement move home failed 65 Release magazine failed 70 Error during sled 5 movement to rotation 4 position 71 Error during rotation 4 to unlock position 72 Error during move sled 5 to block 73 Opening mailslot failed 80 Error during movement to mailslot open position 81 Error during moving back sensor was foun...

Страница 169: ...check on magazine type failed C4 12 mailslot magazine release failed D0 Elevator 3 movement to home position during 12 mailslot magazine release failed D1 Sled 5 movement to rotation position during 12 mailslot magazine release failed D2 Rotation 4 movement to far position during 12 mailslot magazine release failed D3 Sled 5 movement to home position during 12 mailslot magazine release failed D4 S...

Страница 170: ...drive Unload 94 Drive terminated unsuccessfully 95 Tape not ejected at robot unload 96 Slot not free at robot unload 97 Cartridge not seated in load phase 1 98 Table 34 Sub codes for error B8 Message Sub code Library Extender expected 40 Lower library expected 41 Master library expected 42 Table 35 Sub codes for error B9 Message Sub code No device present 31 I C write error 32 I C read error 33 17...

Страница 171: ...un the Library Extender cycle test Retry the operation If the motor is still blocked remove the Extender from the libraries and then inspect the Extender and master library for a physical blockage Re install the Extender The Extender robotic is stuck in its home position within the lower library Motor blocked in lower home position 04 Power cycle both libraries and run the Library Extender cycle t...

Страница 172: ...ic does not know where it is positioned Motor position not valid 12 Power cycle both libraries and run the Library Extender cycle test Retry the operation The library controller issued a move command to the Extender Extender has not been initialized yet 13 Power cycle both libraries and run the Library Extender cycle test but the Extender was not initialized If this is a new installation or the li...

Страница 173: ...rify that the lower library is an MSL2024 or MSL4048 The lower library is not an MSL2024 or MSL4048 Incompatible height form factor for lower library 56 Power cycle the master library The master library will attempt to download the Extender firmware to the Extender when the master library is powered on The firmware upgrade failed possibly because of a power failure during the upgrade operation Ext...

Страница 174: ...position FD Error during third gripper movement close gripper from extender position FE Error during fourth slider movement pull back from to extender position FF Drive error codes Table 39 Drive error codes Description Error code Drive broken 01 Temperature exceeds limit 02 Tape error 03 Cleaning cartridge is expired 04 Drive needs cleaning 05 Library lost communication with the drive 06 Warning ...

Страница 175: ...device configuration SCSI drive disabled 42 The application software requested to use the mailslot but the mailslot is disabled Check the device configuration SCSI mailslot disabled 43 Check the version of firmware used for the upgrade The firmware is incompatible with this device SCSI flash image does not fit bootcode 44 The application software has locked media removal and either the software or...

Страница 176: ...on move across partition boundaries was initiated 50 To move a cartridge from one logical library to another 1 Move the cartridge to the mailslot 2 Remove the cartridge from the mailslot 3 Close the mailslot 4 Replace the cartridge in the mailslot 5 Move the cartridge to a slot in the new logical library Incompatible medium 51 Verify that the drives are installed correctly Verify that the cartridg...

Страница 177: ...nnot be installed in the middle two drive bays it must Illegal drive position of FH drive 5E be installed in either the upper two drive bays or lower two drive bays Reinstall the tape drive in a supported drive bay The device firmware cannot be downgraded in cases that would compromise encrypted data No firmware downgrade possible 5F critical component support or license terms Check the configurat...

Страница 178: ...ing a full inventory Rescan the tapes from the RMI or OCP Destination element unexpectedly full 76 Update the library to the most current firmware version Download prevented because of an incompatible library controller 77 Update thelibrary to the most current firmware version Download prevented because of incompatible robot firmware 78 The library will only accept signed firmware images Download ...

Страница 179: ...ower supply Power supply has failed Redundancy is not available 8A Check the AC power cable connection Verify that the indicated power supply is correctly installed and the thumbscrews are tight NOTE The sub error code indicates the affected power supply 00 is the bottom power supply 01 is the second power supply One of the redundant power supplies has failed 8B Check the AC power cable connection...

Страница 180: ...the thumbscrews are tightened The subcode indicates which power supply fan is affected Power cycle the device Subcode 00 lower power supply If the problem continues contact Hewlett Packard Enterprise customer support Subcode 01 upper power supply Power supply redundancy not available in the master library E9 Verify that the power supplies in the library are inserted correctly and that the thumbscr...

Страница 181: ...raded FW upgrade drive 0x52 Auto cleaning switched on or off Auto clean feature set 0x53 Drive Fibre Channel parameters changed Drive FC parameters 0x54 A power supply was added to the system Power supply added 0x55 A key server token was removed Key server token was removed 0x56 A key server token was inserted Key server token was inserted 0x57 Encryption has been enabled Encryption has been enab...

Страница 182: ...nore barcode Media ID configuration changed 0x78 KMIP based encryption was enabled KMIP encryption enabled 0x7E KMIP based encryption was disabled KMIP encryption disabled 0x7F Information events Table 42 Informational events Description Informational event Value Move element command Move element 0x01 The inventory was rescanned Inventory rescan 0x02 Drive cleaning process Drive clean 0x03 Open ma...

Страница 183: ...ontains keys that have not been backed up 0x1C The library will not pull a support ticket when it does not have the resources to do so Subsequent Proactive support ticket retrieval skipped 0x31 tickets will contain the information needed for analysis The configured SNTP server could not be reached Synchronization with the time server is not possible Could not reach SNTP server 0x32 A control path ...

Страница 184: ...th integrated context sensitive help It can be downloaded free of charge from http www hpe com support TapeTools To diagnose problems with L TT 1 Run L TT on the host server You can install L TT on the host server or run it from a CD ROM or USB flash drive on the host server 2 Pull a support ticket for the device 3 Look at the device analysis results for additional information about the device s o...

Страница 185: ...ecessary precautions to prevent damage To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static free stations Cover the device with approved static dissipating material Provide a wrist strap connected to the work surface and...

Страница 186: ... installed drives If this is the first tape drive in the library install the first tape drive in the bottom drive bay The MSL8048 and MSL8096 only have drive connectors at the locations of the full height drives so you must leave a half height space above a half height drive as shown in MSL8048 and MSL8096 half height drive bay locations page 186 Figure 90 MSL8048 and MSL8096 half height drive bay...

Страница 187: ... s SCSI address must be changed do so before connecting the drive to the host See Changing the SCSI address parallel SCSI only page 36 5 Connect the tape drive to the host FC Plug one end of the FC cable into a port on the tape drive Plug the other end of the cable into the HBA or switch SAS The cable recommended for use with the SAS library can connect up to four SAS tape drives to an HBA Any tap...

Страница 188: ...This part is hot swappable You do not need to power off the library to replace a drive To remove a tape drive 1 Using the RMI or the OCP unload any tape cartridge from the drive you would like to remove if present 2 Power off the drive from the OCP or RMI For the MSL2024 Powering a drive on or off Support Power On Off Drives page 107 For the MSL4048 MSL8048 and MSL8096 see Powering drives on and o...

Страница 189: ...y and align the connectors on the library while supporting the drive assembly until the drive seats itself against the back of the library see Figure 96 page 189 CAUTION Push in on the tape drive handle while supporting the bottom of the tape drive until it is properly seated Damage to the connector pins can occur if this procedure is not followed Figure 96 Installing a tape drive 3 Tighten the bl...

Страница 190: ...s on each side The library will release all of the magazines on a side at the same time If you want to remove more than one magazine from a side pull the magazines that need to be removed out a few centimeters or inches immediately after the library releases them You can then remove the magazines from the library one at a time Using the MSL2024 OCP Removing magazines requires the administrator pas...

Страница 191: ...de the magazine completely into the library Each magazine locks into place after it is correctly installed When all magazines are in place the library inventories the replaced magazines Using the RMI To login select the Administrator Account Type enter the administrator password and press Sign In Figure 97 RMI login page Go to the Operations Magazines page This page allows you to release the right...

Страница 192: ...Figure 100 page 192 while another person grasps the magazine and removes it from the library Figure 100 Removing the left magazine Insert a pin into access hole 1 Release and remove the magazine 2 IMPORTANT Do not force the pin once you encounter resistance Doing so can damage the library Installing a redundant power supply MSL4048 MSL8048 and MSL8096 only The MSL4048 MSL8048 and MSL8096 Tape Libr...

Страница 193: ...r The cover is designated with a label 2 Position the new power supply on the alignment rails and push it into the library until it is flush with the back panel as shown in Figure 101 page 193 Figure 101 Installing the new power supply 3 Tighten the blue thumbscrews to secure the power supply to the library as shown in Figure 102 page 193 Tighten the blue thumbscrews to secure the power supply to ...

Страница 194: ...the library if necessary and unplug the power cord Only libraries with a single power supply Remove the old power supply Install the new power supply Verify the replacement CAUTION Parts can be damaged by electrostatic discharge Keep parts in electrostatic containers until needed Ensure that you are properly grounded when touching static sensitive components To replace a power supply 1 If the libr...

Страница 195: ...is operating properly On a power supply with LEDs the blue and green LEDs on the power supply module should be lit and the yellow LED should be off See Figure 106 page 195 Otherwise verify that the power supply fan is running and the OCP does not show a warning message about the power supply The blue and green LEDs on the power supply module should be lit and the yellow LED should be off See Figur...

Страница 196: ... part is not hot pluggable You must power off the library to replace the library controller To replace the library controller 1 Record the library s settings by writing down the values displayed in the OCP or the RMI 2 Power off the library from the front panel Remove the Ethernet cable if applicable 3 Loosen the two captive thumbscrews on the library controller and remove it from the library as s...

Страница 197: ...necessary upgrade the library and drive firmware using the RMI or a USB flash drive 9 Run Library Tape Tools L TT diagnostic software to verify that the library and drives have the latest firmware L TT can be downloaded without charge from http www hpe com support TapeTools If necessary upgrade the library firmware through L TT the RMI or a USB flash drive Removing and replacing the base chassis I...

Страница 198: ...hassis when you install the library controller card in the new chassis Recording the configuration settings is a good idea in case the library controller card has a problem or is damaged during the transfer to the new chassis Removing the tape cartridge from the tape drive Before beginning be sure no cartridges are in the tape drives To move a cartridge with the MSL2024 OCP see Moving tapes in the...

Страница 199: ...ll other tape drives Removing the power supply and library controller MSL4048 only On the MSL4048 the power supply and library controller are moved to the new chassis To remove the power supply 1 Loosen the three captive thumbscrews on the power supply 2 Grasp a thumbscrew stem on each side of the power supply Support the bottom while pulling the power supply out of the library as shown in Figure ...

Страница 200: ...the library from the side edges Lifting the library from the magazine or tape drive openings can damage the library To remove the base chassis from the rack or table top conversion cover 1 Obtain adequate assistance to lift and stabilize the library during removal and replacement 2 From the front of the library see Figure 114 page 200 1 loosen the screws inside the left and right front bezel these...

Страница 201: ...st remove the shipping lock before powering on the device The shipping lock is held in place with a piece of tape and is located in the top center of the new chassis After the shipping lock is removed it should be stored on the back panel of the chassis for future use To remove and store the shipping lock a Locate the tape and lock at the top of the chassis see Figure 115 page 201 Figure 115 Shipp...

Страница 202: ...lace the tabletop conversion cover a Set the new base chassis on a sturdy surface in front of the cover b Slide the chassis into the cover until the front panel of the chassis is aligned with the cover c Tighten the captive screws on the chassis front panel until the cover is secure 3 Replace the tape drives 4 Replace the magazines 5 Replace the cords and cables 6 For the MSL4048 replace the power...

Страница 203: ... Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page www hpe com support e updates Software Depot website www hpe...

Страница 204: ...er a repair can be accomplished by CSR For more information about CSR contact your local service provider or go to the CSR website www hpe com support selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett...

Страница 205: ...MB s 288 GB hour Native 400 GB Ultrium 960 LTO 3 Compressed 160 MB s 576 GB hour 2 1 compression Compressed 800 GB 2 1 compression Native 80 MB s 288 GB hr Compressed 2 1 160 MB s 576 GB hr Native 800 GB Compressed 1 6 TB 2 1 compression Ultrium 1760 LTO 4 half height Native 120 MB s 432 GB hour Native 800 GB Ultrium 1840 LTO 4 full height Compressed 240 MB s 864 GB hour 2 1 compression Compressed...

Страница 206: ...ecifications all models Packaged Product alone Characteristics 533 mm 20 98 inches 352 mm 13 86 inches Height 589 mm 23 19 inches 480 mm 18 9 inches Width 987 mm 38 86 inches 806 mm 31 73 inches Depth 66 6 146 8 pounds 46 6 kg 102 7 pounds Weight Environmental specifications Table 49 Environmental specifications Specification Characteristic LTO 5 and LTO 6 LTO 7 Temperature 10 to 35 C 10 to 35 C u...

Страница 207: ...ons might differ from the product specification limits Default and restore defaults settings You can save the library configuration settings to a file restore the settings or reset the library configuration to the default settings Default settings page 207 lists the library configuration parameters with their default settings and whether they are reset to default or saved to a file Table 51 Defaul...

Страница 208: ...ore barcode Media ID Error and event settings Yes Yes Continuous trace and all levels and filters active for Hewlett Packard Enterprise Service use only Event log levels and filter Yes On Error recovery Yes Yes but configurations retained Disabled E mail notification Yes No Unset Administrator password Yes including DHCP DNS IPv4 and IPv6 addresses No The network is always enabled and the network ...

Страница 209: ...ngs Yes No None License Keys IMPORTANT When the defaults are restored the library will rediscover and renumber the tape drives from the bottom of the library up If a tape drive was added between two other tape drives since the last time the drives were discovered that tape drive and the ones above it will be renumbered You might need to update the configuration of the backup application when tape ...

Страница 210: ...t ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com support Networking Warranties Regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 H...

Страница 211: ...ear counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material c...

Страница 212: ...c sensitive component or assembly See the next section Grounding methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground c...

Страница 213: ... drive may write data from a cartridge used for cleaning purposes drive The device that the device uses to record data onto tapes drive bay The space where the drive module resides drive cleaning A device feature that uses a cleaning cartridge to clean a tape drive drive module The entire assembly that houses the drive including the metal housing and connectors encryption The process of changing d...

Страница 214: ... transmission over copper wire MAC address Media Access Control address A unique identifier attached to most forms of networking equipment which is part of the Ethernet specification magazine A removable array that holds cartridges and is placed into the load port of the tape library mailslot All or part of a magazine used to import cartridges into the library Megabyte A unit of storage abbreviate...

Страница 215: ...e drives slot The location in the magazine in which a tape cartridge is stored Also called a cell tape cartridge A container holding magnetic tape that can be processed without separating the tape from the container The device uses data and cleaning cartridges These cartridges are not interchangeable tape drive An electro mechanical device that moves magnetic tape and includes mechanisms for writi...

Страница 216: ...MI 66 bar code reporting format MSL2024 97 MSL4048 MSL8048 and MSL8096 124 RMI 66 date and time MSL2024 100 MSL4048 MSL8048 and MSL8096 126 RMI 78 error log mode RMI 79 event notification parameters RMI 79 Fibre Channel drive ports MSL2024 98 MSL4048 MSL8048 and MSL8096 123 RMI 72 library MSL2024 99 MSL4048 MSL8048 and MSL8096 122 RMI 66 logical libraries 66 MSL2024 96 MSL4048 MSL8048 and MSL8096 ...

Страница 217: ...I 84 floor mats dissipating 212 G ground strap specifications 212 grounding methods 212 straps wearing 212 suggested equipment for 212 H HBA requirements 25 heel straps using 212 host adapter parallel SCSI troubleshooting 137 SAS troubleshooting 133 I installing choosing a location 27 configuring 38 connecting the parallel SCSI cable 37 installing the cover 32 planning the parallel SCSI configurat...

Страница 218: ...ility 137 device driver 137 termination 138 parts proper handling 212 storing 212 transporting 212 password default 53 password locks enabling MSL2024 106 MSL4048 MSL8048 and MSL8096 128 preventing electrostatic damage 212 product specification data storage 205 data transfer rate 205 LTO generation 205 SCSI parallel interface 205 R rebooting MSL2024 106 MSL4048 MSL8048 and MSL8096 131 RMI 85 regul...

Страница 219: ...wering on and off MSL2024 107 MSL4048 MSL8048 and MSL8096 128 RMI 72 TapeAssure 15 termination parallel SCSI 138 toe straps using 212 tools conductive type 212 troubleshooting attention LED 141 cleaning 143 failure attention indications displayed on the front panel 139 inventory problems 143 media 140 parallel SCSI device not detected 141 performance backup server 144 backup software 145 data cart...

Страница 220: ...prise servers 210 HPE Networking products 210 HPE ProLiant and x86 Servers and Options 210 HPE Storage products 210 websites 204 customer self repair 204 work mat static dissipating 212 wrist straps specifications 212 using 212 220 Index ...

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