Support
The Support menu provides access to the following support options:
•
“Powering a drive on or off (Support > Power On/Off Drives)” (page 107)
•
“Running the demonstration (Support > Run Demo)” (page 107)
•
“Running the slot to slot test (Support > Run Slot To Slot Test)” (page 108)
•
“Running the wellness test (Support > Run Wellness Test)” (page 108)
•
“Upgrading firmware (Support > Library FW Upgrade, Support> Drive FW Upgrade)” (page 109)
•
“Viewing logs (Support > Library Error Log)” (page 110)
•
“Downloading a support ticket (Support > Download Support Ticket)” (page 110)
•
“Forcing the drive to eject a tape (Support > Force Drive To Eject Tape)” (page 111)
To access the Support menu:
1.
From the Home screen, press
Previous
or
Next
until the screen displays
Support
. Press
Enter
to select.
2.
Press
Previous
or
Next
until the screen displays your selected function. Press
Enter
to
select.
Powering a drive on or off (Support > Power On/Off Drives)
Use this option to power a drive on or off without interrupting power to the rest of the device and
the second drive. This is typically used when replacing one drive in a two-drive configuration.
Access to this feature requires the administrator password.
To power on or off the drive or drives:
1.
From the Home screen, press
Previous
or
Next
until the screen displays
Support
. Press
Enter
to select.
2.
Press
Previous
or
Next
until the screen displays
Power On/Off Drives
. Press
Enter
to
select.
3.
Enter the administrator password, if prompted.
4.
Press
Previous
or
Next
until the screen displays the drive you need to power on or off. The
screen displays
Drive 1
. The second line in the display displays the current state, which is
either
Power ON
or
Power OFF
.
5.
To change the power status, press
Enter
. The screen displays either
Press Enter to Power
off DRV 1
, or
Press Enter to Power on DRV 1
. Press
Enter
to select. The
Ready
LED
blinks during the operations.
Running the demonstration (Support > Run Demo)
Use this option to run a device demonstration program. The demonstration continues until the
Cancel
button is pressed on the OCP. During the demonstration the device will move cartridges
to the tape drive and back. At the end of the demonstration the cartridges are returned to their
original slots. Access to this feature requires the administrator password.
To run the demonstration:
1.
From the Home screen, press
Previous
or
Next
until the screen displays
Support
. Press
Enter
to select.
2.
Press
Previous
or
Next
until the screen displays
Run Demo
. Press
Enter
to select.
3.
Enter the administrator password if prompted.
4.
Use
Previous
and
Next
to select the number of cycles: 270, 540, 1080, or Endless. Press
Enter
to start the demonstration.
5.
While the test is running, the first line of the screen displays
Demo Test
. The second line
displays the number of cycles completed and the number of errors. The
Ready
LED blinks
until the test is complete.
Using the MSL2024 OCP
107
