8.
If the upgrade failed, press
Enter
to display the error code and message describing the
cause of the failure.
9.
Remove the USB flash drive from the USB port.
To update drive firmware from a firmware upgrade tape:
1.
Load a firmware upgrade tape into the mailslot or any open slot. If all slots are full, remove
a data tape to make room for the firmware upgrade tape.
2.
From the Home screen, press
Previous
or
Next
until the screen displays
Support
. Press
Enter
to select.
3.
Press
Previous
or
Next
until the screen displays
Drive FW Upgrade
. Press
Enter
to select.
4.
Enter the administrator password if prompted.
5.
Press
Previous
or
Next
until the screen displays
Drive FW Upgrade by Tape
. Press
Enter
to select.
6.
Press
Previous
or
Next
until the screen displays one of the following:
Drive 1.
The second
line might read:
Firmware: G39W
or
Drive 2 Firmware: G39W
or
All Drives
. Press
Enter
to select the appropriate drive to upgrade.
7.
Press
Previous
or
Next
until the display shows the correct slot location of the firmware
upgrade tape installed in the device (example)
FW Tape Location Slot: Mailslot
. Press
Enter
to select the correct firmware tape location. The screen displays
Upgrading Drive
FW
.
8.
When the update is complete, the screen displays either
Success Export FW Tape
, or
Failed Export FW Tape
. If the upgrade failed, press
Enter
to display the error code and
message describing the cause of the failure.
9.
Remove the firmware upgrade tape from the device using either the mailslot or by removing
the magazine where the tape has been placed.
Viewing logs (Support > Library Error Log)
The library keeps a log of recent error and warning messages. See
“Error codes” (page 149)
for
more information about error codes.
To access the error or warning log:
1.
From the Home screen, press
Previous
or
Next
until the screen displays
Support
. Press
Enter
to select.
2.
Press
Previous
or
Next
until the screen displays
Library Error Log
to see error messages
or
Library Warning Log
to see warnings. Press
Enter
to select.
3.
Enter the administrator password, if prompted.
4.
Press
Enter
to see the message description. Press
Cancel
to return to the message code.
5.
Press
Next
to see the next message.
Downloading a support ticket (Support > Download Support Ticket)
A support ticket contains information that can help a system administrator or support engineer
diagnose device problems. Use this option to download a support ticket to a USB flash drive.
Downloading the support ticket to a USB flash drive lets you view the ticket on a computer that
is not connected to the device. You can view the support ticket with the Library & Tape Tools.
To download a support ticket:
1.
Insert a USB flash drive into the USB port on the back panel.
2.
From the Home screen, press
Previous
or
Next
until the screen displays
Support
. Press
Enter
to select.
3.
Press
Previous
or
Next
until the screen displays
Download Support Ticket
. Press
Enter
to select.
110
Operating the tape library
