GE M
EDICAL
S
YSTEMS
PROPRIETARY TO GE
D
IRECTION
2294854-100, R
EVISION
3
LOGIQ™ 9 P
ROPRIETARY
M
ANUAL
7-76
Section 7-13 - Troubleshooting TiPs
7-13-5-3
System Pings and Verifies but does NOT Send
•
Check if device is up and running. It may be up but in an error status. Reboot the device if possible.
You also may need to reboot the Logiq 9.
•
Check device configuration.
•
Clean the spooler (F4). If the jobs in the spooler cannot be deleted, you need to do it in Windows.
These jobs may be corrupted or may be using a lot of space in the disk and cause problems sending
Dicom images. Insert the Service Dongle, turn the system on and log in into maintenance and exit
to Windows (the application should not be running). Then go to Windows Explorer and look for the
file C:\musashi\target\jobqueue.res. Delete the file.
•
Check Connectivity configuration on the Logiq 9.
-
If it is a printer, check that the printer supports the film type and format. Some printers don’t
support different image sizes (or different formats, such as the Patient entry screen). If this is
the case, the spooler may show the job in a “Done” status but the images never get printed.
Try sending secondary capture.
-
If it is a storage device, check if the type of image selected is supported (color, gray,
Multiframe)
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If it is a Worklist broker, you must use a Dataflow in which your Worklist is the primary input.
Otherwise it won’t let you retrieve patients. Also check your Worklist search criteria
configuration.
Refer to User Manual (Chapter 16).
•
Use DICOM Doctor to evaluate errors in the communication.
•
Clean User Defs before reloading software in case there is a corrupt Connectivity.res file. Be sure
to do an Alt-D to capture logs before performing a Clean User Defs so that if the presets prove
corrupt the logs can be sent to OLC for Engineering to review.
•
Reload software.
7-13-6
Back End Processor
7-13-6-1
How to differentiate BEP1 and BEP2.X easily
•
If the MOD is 640M it should be BEP1.
•
If the MOD is 1.3G it should be BEP2.X.
7-13-6-2
System Halt Errors - Lock ups or Intermittent Problems
•
Collect error Logs and send them to the OLC to be evaluated. Refer to
It is extremely important to give as much detail as possible about the
occurrence of the problem and the date and time it showed up. On the scan screen, press ALT-D.
Reload software.
