14 Problem Solving
480
P
rob
le
m Solving
14
018-591
O
O [Cause] When the machine was connected to the server and the
name of a file or folder on the server was determined, the
suffix of the name of the file or folder exceeded the limit
value.
[Remedy] Change the file name or forwarding destination folder of
the scan server. Also try moving or deleting the files within
the forwarding destination folder.
018-592
O
O [Cause] Failed to delete a scan lock folder.
[Remedy] Take one of the following measures:
1) If an existing lock directory (*.LCK) remains in the
forwarding destination, delete it manually, and then
execute the job again.
2) Confirm that there is a folder with the name specified.
018-593
O
O [Cause] Failed to create the scan lock folder.
[Remedy] If an existing lock directory (*.LCK) remains in the
forwarding destination, delete it manually, and then
execute the job again.
018-595
O
[Cause] Multiple entries containing the same smart card
information were detected in the database of the LDAP
server.
[Remedy] Correct the temporary user entries of the LDAP server so
that they do not contain the same smart card information.
018-596
O
[Cause] An error occurred during LDAP server authentication.
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
018-700
O
[Cause] The network for Web Applications is being initialized.
[Remedy] Wait for a while, and then execute the operation again.
018-701
O
[Cause] An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "1" (operations error) for Address
Book query.
[Remedy] Check whether [LDAP Server/Directory Service Settings]
under [Remote Authentication/Directory Service] has been
set correctly. Or, the server may have a problem. Consult
your network administrator.
018-702
O
[Cause] An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "2" (protocol error) for Address Book
query.
[Remedy]Have your network administrator confirm the LDAP server
settings, and execute the operation again.
018-703
O
[Cause] An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "3" (time limit exceeded) for Address
Book query.
[Remedy] Change the search conditions/start position to narrow the
search range, and execute the operation again. If the error
still is not resolved, consult your network administrator.
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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