Trouble during Printing
417
P
rob
le
m Solving
14
The Print Result is Not What was Expected
If the print result is not what was expected, identify the symptom in the following table
to perform the remedy.
Symptom
Cause
Remedy
Cannot print in
color.
[Output Color] is set to
[Black and White].
Set [Output Color] to [Auto Detect] or
[Color].
Outputs are not
stapled.
The Finisher is not installed. The Finisher is required to staple. Install
the Finisher, or change the print option
settings to cancel stapling.
The number of pages to be
stapled exceeds the
maximum number for
stapling.
You cannot staple more than 50 pages.
Reduce the number of pages to 50 or
fewer.
The 2-sided
printing is not
available.
The print page buffer is
insufficient.
Add memory.
The document is
printed on a
different paper
size than
specified.
The document size is
different from the paper size
loaded in the specified tray.
Change the size of paper in the tray, or
change the print option to specify a tray
that contains the correct sized paper.
The image on the
document edges
is missing on the
output.
The image is larger than the
printable area.
Expand the printable area of the machine,
or reduce the image size on the printout.
The printed font
differs from the
font specified on
the computer.
Font replacement is set on
the print driver.
Check the font replacement table.
The printout is
not offset.
The machine does not offer
the Offset feature.
To output offset, the Offset Stacking
Module or the Finisher is required.
Printing is slow.
[High Resolution] is
selected for [Image Quality].
When image data, such as photos, is
printed with the high resolution, the print
speed becomes slow. Select [Standard] for
[Image Quality].
The specified
print options are
not enabled.
The print driver for another
model is used.
Install the print driver for the model.
The required optional kit is
not installed on the
machine.
Check the optional components installed
on the machine, and set [Installable
Options] under [Configuration] in the print
driver again.
The document
edges are
missing on the
printout.
The image is larger than the
printable area.
Expand the printable area of the machine,
or reduce the image size on the printout.
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