Error Code
473
P
rob
le
m Solving
14
017-718
O [Cause] SMTP server SSL server authentication error. The server
name and certificate do not match.
[Remedy] Use the valid SSL server certificate of the SMTP server.
You can avoid this error by setting [SMTP-SSL/TLS
Communication] in [SSL/TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
017-719
O [Cause] SMTP server SSL server authentication error. SSL
authentication internal error.
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
018-400
O [Cause] Although IPSec is enabled, the IPSec settings are
inconsistent.
z
Although [Authenticate by Preshared Key] is set in [IKE
Authentication Method], a passcode is not set.
z
Although [Authenticate by Digital Signature] is set in [IKE
Authentication Method], an IPSec certificate is not set.
[Remedy] Remove the inconsistency of the IPSec settings, and
enable IPSec again.
z
When [Authenticate by Preshared Key] is set in [IKE
Authentication Method], set the passcode.
z
When [Authenticate by Digital Signature] is set in [IKE
Authentication Method], set an IPSec certificate.
018-405
O [Cause] An error occurred during LDAP authentication.
[Remedy] The account is disabled in the active directory of the
authentication server, or the access is set to disabled.
Consult your network administrator.
018-502
O
[Cause] The machine failed to transfer data using SMB of the Scan
to PC service because computers allowed to login are
restricted.
[Remedy] Confirm the property information for the specified user,
and check whether the computers allowed to login to the
server are restricted.
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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