14 Problem Solving
472
P
rob
le
m Solving
14
017-701
O [Cause] An error occurred while connecting to ThinPrint.Engine.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-702
O [Cause] The data sent to ThinPrint.Engine is invalid.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-703
O [Cause] The print data sent from ThinPrint.Engine exceeded the
maximum size of the machine.
[Remedy] Split the job, and try printing again.
017-704
O [Cause] An internal error occurred.
[Remedy] Switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power.
Send the job again.
017-705
017-706
017-707
017-708
O [Cause] ThinPrint.Engine SSL authentication error.
[Remedy] Check the server certificate information (expiry date and
address) that is registered to ThinPrint.Engine.
017-709
O [Cause] An SSL communication error occurred between
ThinPrint.Engine and the machine.
[Remedy] Check the settings of the machine.
017-713
O [Cause] The SMTP server does not support STARTTLS.
[Remedy] Change SSL/TLS communication setting to other than
[STARTTLS].
017-714
O [Cause] SSL connection to the SMTP server failed.
[Remedy] Confirm whether the SMTP server supports SSL
connection. If the server supports it, check the port
number of the SMTP server. If the error still is not
resolved, contact our Customer Support Center.
017-715
O [Cause] SMTP server SSL server authentication error. The server
certificate is invalid.
[Remedy] Use the valid SSL server certificate of the SMTP server.
You can avoid this error by setting [SMTP-SSL/TLS
Communication] in [SSL/TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
017-716
O [Cause] SMTP server SSL server authentication error. It is before
the valid period of the server certificate.
[Remedy] Use the valid SSL server certificate of the SMTP server.
You can avoid this error by setting [SMTP-SSL/TLS
Communication] in [SSL/TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
017-717
O [Cause] SMTP server SSL server authentication error. The server
certificate expired.
[Remedy] Use the valid SSL server certificate of the SMTP server.
You can avoid this error by setting[SMTP-SSL/TLS
Communication] in [SSL/TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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