Fault removal
multi X 2500
106
11
Fault removal
For fault analysis it is possible to record log files. The recording of log files should be
enabled in coordination with the Analytik Jena customer service department.
Enable the recording of the device-specific log files multiWin_Comm.log and
multiWin_Flow.log under E
XTRAS
CONFIGURATION
ERROR ANALYSIS
.
The recording of the file multiWin_Error.log is always enabled.
Enable the recording of the log file specific to multiWin
multiWin_Exception.log under E
XTRAS
CONFIGURATION
ERROR ANALYSIS
.
Use the menu command H
ELP
ERROR ANALYSIS
to create a zip file that can be shared
with the customer service.
NOTICE
Always inform the customer service department at Analytik Jena if the fault cannot be
remedied. This also applies for the repeated occurrence of individual faults. The zip file
that was created must be sent by email to the customer service department at Analytik
Jena for the fault diagnosis.
11.1
Troubleshooting according to software messages
NOTICE
Unsuitable USB cables or impermissible extensions often cause problems in the
communication between the control module and the PC. Only use the USB cable
supplied by Analytik Jena. Extensions of the USB connection are not permitted!
Error message
1
Communication error: No response of firmware!
Cause
Remedy
Basic device not switched on
Switch on basic device
Basic device not connected to PC
Check connection between basic device and PC
Incorrect port selected on the PC
Check which port the device is plugged in on the
PC
If applicable, select different port in multiWin via
the menu E
XTRAS
INTERFACE
Initialize
Содержание Analytik Jena Multi X 2500
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