Chapter 7 Voice Mail Configuration
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Forward External:
It is applicable when the extension user sets Phone
Number in personal mailbox settings. The caller will be connected to the
predefined phone number.
Hang Up:
The call will be disconnected without announcement.
Set Up Forward External
Here are two steps to set up
Forward External
function:
1. Define a button for External Forward function: Blaze Menu Admin
VM Configuration Transfer Option Set a button intended for Forward
External command, say button “2”; Leave “Target” blank.
2. Define a mobile phone number for your extension: Blaze Menu Admin
Extension Management Interphone (Highlight or extension
number) Mail Box Extension Forward to: fill the mobile phone
number intended.
Set Up Timeout Action
Select one of “Timeout Action”. If the system gets no response from the caller
after transfer announcement is played, the system will perform according to the
Action set in “Timeout”, just like “Access Mailbox”, “Operator” or “Hang up”.
Before Leaving Message Timeout
The system waits for the caller to input any digits after it plays the transfer
announcement. After the duration, the system will transfer the call according to
Action set in “Timeout”. The unit is in seconds.
AA Management
With the Auto Attendant function, the system is capable of answering incoming
calls, transferring the calls to the requested extensions, extension groups or any
target. The system also supports multi-level AA Menus which provides options
for transfer and corresponding prompts to lead callers to the target.
Administrators not only organize AA Menu as preference, but also assign
independent AA Trees to different CO Lines or CO Line Groups.
Planning Your Auto Attendant Tree
An organized Auto Attendant Tree will lead the callers to the target with
efficiency, improve productivity and raise satisfaction. Set-up Auto Attendant
Tree by following the steps below:
