Chapter 7 Voice Mail Configuration
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After entering the name, the system will announce the associated extension
number. Callers can then input the extension number. If the extension users
have recorded their names in personal mailbox settings first, personal greeting
and extension number will be played when the call is directed to the voicemail
box of the desired extension. Name Directory only supports English first name
or last name.
Inter-Digit and AA Timeout
Inter-digit timeout is the interval between two digits entered. If callers don’t
enter the next digit within the pre-defined time, the system will assume the
input action ends.
AA timeout is the duration that callers have to enter the digits after the AA
greeting plays. If there are no digits entered within the pre-defined time, the
system will lead the caller to AA Menu Timeout Action which is assigned to an
Operator, for example. The timeout unit is in seconds.
Messages Storage Settings
It is recommended to set storage limits for each personal mailbox to ensure
enough system memory space.
Max No. of Msgs:
Set the maximum number of old and new messages in
each mailbox. When stored messages exceed the limit, callers won’t be led
to voice mailbox to leave messages.
Max Msg Length:
When the message recording length exceeds the limit,
the caller will be prompted to review the message, re-record or save the
message. The unit is in seconds.
Min Msg Length
: If callers hang-up without hitting any keys after the call
ends, any left messages which reach the pre-defined minimum recording
length will be saved. However, it does not apply to callers who end the call
and leaving messages by selecting save option. The unit is in seconds.
Purge New Msg After:
You may allow the system to periodically delete
the new messages. The new messages will be purged automatically after
the pre-defined number of days. To disable this function, input “0” for this
parameter. Notice that the purged messages will be permanently deleted
and cannot be restored. The unit is in days.
