106
Using systemdiagnostics
7
Using system diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of
running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If youare unable to
fixthe problem yourself, service andsupportpersonnelcanuse thediagnosticsresultstohelpyousolvetheproblem.
Dell Embedded System Diagnostics
NOTE:
The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:
• Runtestsautomaticallyorinaninteractivemode
• Repeat tests
• Display or save testresults
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• Viewstatus messages that inform you if tests arecompleted successfully
• Viewerrormessagesthatinform youofproblemsencounteredduringtesting
When to use the Embedded System Diagnostics
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Running the Embedded System Diagnostics
Run the Embedded System Diagnostics (ePSA) if your system does not boot.The embedded system diagnostics program is run from the
Dell LifecycleController.
Prerequisites
If
amajor component or device inthe system does not operate properly, running the embedded system diagnostics mayindicate
component failure.
CAUTION:
Use the embedded system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages.
Steps
1
As the system boots, press F11.
2
Use the up and down arrow keys to select
System Utilities
>
Launch Dell Diagnostics
.
The
ePSAPre-boot SystemAssessment
windowis displayed, listing alldevices detected inthesystem. The diagnostics starts
running the tests on all the detected devices.
