14-9
Cisco ONS 15310-MA SDH Procedure Guide, Release 9.1 and Release 9.2
78-19416-01
Chapter 14 Maintain the Node
Before You Begin
NTP-H107 Off-Load the Diagnostics File
Step 1
Complete the
“DLP-H29 Log into CTC” task on page 16-43
at the node where you want to off-load the
diagnostics file. If you are already logged in, continue with
.
Step 2
In the node view, click the
Maintenance > Diagnostic
tabs.
Step 3
Click
Node Diagnostic Logs
.
Note
For Release 9.1, click
Retrieve Tech Support Log
and proceed to Step 5.
Step 4
The Node Diagnostics dialog box is displayed. Click
OK
to continue.
Step 5
Navigate to the directory (local or network) where you want to save the file.
Step 6
Enter a name in the File Name field.
You do not have to give the archive file a particular extension. It is a compressed file that can be unzipped
and read by Cisco Technical Support.
Step 7
Click
Save
.
The status window shows a progress bar indicating the percentage of the file being saved.
Step 8
Click
OK
.
Stop. You have completed this procedure.
Purpose
This procedure describes how to off-load a diagnostics file. The
diagnostics file contains a set of debug commands run on a node and their
result. This file is useful to the Cisco Technical Assistance Center (TAC)
when they troubleshoot problems with the node.
Tools/Equipment
None
Prerequisite Procedures
None
Required/As Needed
As needed
Onsite/Remote
Onsite or remote
Security Level
Provisioning or higher
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