Bull Novascale Blade BL465, Инструкция по установке и эксплуатации, Страница: 119 / 128

Appendix A. Getting help and technical assistance
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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just more information about our
products, Bull provides a wide variety of sources to assist you. This appendix indicates
where to go for additional information about Bull and Bull products, what to do if you
experience a problem with your Bull Blade system, and who to call for service if necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem
yourself:
• Check all cables to make sure that they are connected.
•
Check the power switches to make sure that the system is turned on.
• Check for updated BIOS, firmware, or operating system device drivers for your system.
The Bull Warranty terms and conditions state that you, the owner of the Bull product,
are responsible for maintaining and updating all software and firmware for the
product (unless it is covered by an additional maintenance contract). Your Bull service
technician will request that you upgrade your software and firmware if the problem
has a documented solution within a software upgrade.
•
Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
• Go to http://support.bull.com and check for information to help you solve the
problem.
•
Gather the following information to provide to Bull service. This data will help Bull
service quickly provide a solution to your problem and ensure that you receive the
level of service for which you might have contracted.
−
Hardware and Software Maintenance agreement contract numbers, if applicable
−
Machine type number (Bull 4-digit machine identifier)
−
Model number
−
Serial number
− Current system BIOS and firmware levels
− Other pertinent information such as error messages and logs
You can solve many problems without outside assistance by following the troubleshooting
procedures that are provided in your system and software documentation. Most systems,
operating systems, and programs come with information that contains troubleshooting
procedures and explanations of error messages and error codes. If you suspect a software
problem, refer to the appropriate software documentation.
If you have not been able to solve the problem yourself, contact your Bull Support
Representative.