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Brocade Network Advisor SAN User Manual
53-1003154-01
Call Home overview
9
Call Home
overview
NOTE
Call Home is supported on Windows systems for all modem and e-mail Call Home centers and is
supported on UNIX for the e-mail Call Home centers.
Call Home notification allows you to configure the Management application server to automatically
send an e-mail alert or dial in to a support center to report system problems on specified devices
(Fabric OS switches, routers, and directors). If you are upgrading from a previous release, all of your
Call Home settings are preserved.
Call Home supports multiple Call Home centers which allows you to configure different devices to
contact different Call Home centers. When you make any Call Home configuration changes or a Call
Home event trigger occurs, the Management application generates an entry to the Master Log.
You can configure Call Home for the following Call Home centers:
•
Brocade E-mail (Windows and UNIX)
•
EMC (Windows only)
•
HP LAN (Windows only)
•
IBM (Windows only)
•
IBM E-mail (Windows and UNIX)
•
NetApp E-mail (Windows and UNIX)
•
Oracle E-mail (Windows and UNIX)
When configuring modem and HP LAN Call Home centers, you must enter the customer contact
information in the device’s Element Manager. You may also need to configure the Management
application server IP address manually as an SNMP trap recipient for Fabric OS devices.
Call Home allows you to automate tasks that occur when the Call Home event trigger is fired. When
a Call Home event trigger occurs, the Management application generates the following actions:
•
Sends an e-mail alert to a specified recipient or dials in to a support center.
•
Triggers supportSave on the switch (if supportSave is enabled on the switch) prior to sending
an alert. The supportSave location is included in the alert.
NOTE
The HP LAN Call Home alert displays the directory separation characters with a double
backslash (\\) instead of a single backslash (\).
•
Adds an entry to the Master Log file and screen display.
•
Generates an XML report (only available with EMC Call Home centers) with the product details,
which is sent with the e-mail alert.
•
Generates an HTML report for e-mail-based Call Home centers.
For more information about Call Home events, refer to
“Call Home Event Tables”
on page 1439. For
more information about events, refer to
“Fault Management”
on page 1255.
Содержание Network Advisor 12.3.0
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Страница 86: ...34 Brocade Network Advisor SAN User Manual 53 1003154 01 Uninstalling a patch 2...
Страница 190: ...138 Brocade Network Advisor SAN User Manual 53 1003154 01 Fabric tracking 4...
Страница 216: ...164 Brocade Network Advisor SAN User Manual 53 1003154 01 User profiles 5...
Страница 462: ...410 Brocade Network Advisor SAN User Manual 53 1003154 01 Searching for an assigned event filter 9...
Страница 478: ...426 Brocade Network Advisor SAN User Manual 53 1003154 01 Microsoft System Center Operations Manager SCOM plug in 10...
Страница 612: ...560 Brocade Network Advisor SAN User Manual 53 1003154 01 Exporting Host port mapping 13...
Страница 620: ...568 Brocade Network Advisor SAN User Manual 53 1003154 01 Exporting storage port mapping 14...
Страница 720: ...668 Brocade Network Advisor SAN User Manual 53 1003154 01 Security configuration deployment 17...
Страница 744: ...692 Brocade Network Advisor SAN User Manual 53 1003154 01 Configuring Virtual Fabrics 19...
Страница 1036: ...984 Brocade Network Advisor SAN User Manual 53 1003154 01 Troubleshooting FCIP Ethernet connections 22...
Страница 1068: ...1016 Brocade Network Advisor SAN User Manual 53 1003154 01 Removing thresholds 24...
Страница 1098: ...1046 Brocade Network Advisor SAN User Manual 53 1003154 01 Swapping blades 25...
Страница 1104: ...1052 Brocade Network Advisor SAN User Manual 53 1003154 01 Searching the configuration snapshots 26...
Страница 1176: ...1124 Brocade Network Advisor SAN User Manual 53 1003154 01 SAN connection utilization 28...
Страница 1282: ...1230 Brocade Network Advisor SAN User Manual 53 1003154 01 Removing a frame monitor from a switch 30...
Страница 1306: ...1254 Brocade Network Advisor SAN User Manual 53 1003154 01 Viewing historical reports for a configuration policy manager 31...
Страница 1378: ...1326 Brocade Network Advisor SAN User Manual 53 1003154 01 Event logs 32...
Страница 1432: ...1380 Brocade Network Advisor SAN User Manual 53 1003154 01 MAPS integration with other features 33...
Страница 1448: ...1396 Brocade Network Advisor SAN User Manual 53 1003154 01 Upload failure data capture 34...
Страница 1490: ...1438 Brocade Network Advisor SAN User Manual 53 1003154 01 SAN shortcut menus A...
Страница 1494: ...1442 Brocade Network Advisor SAN User Manual 53 1003154 01 Call Home Event Tables B...
Страница 1524: ...1472 Brocade Network Advisor SAN User Manual 53 1003154 01 About Roles and Access Levels D...
Страница 1552: ...1500 Brocade Network Advisor SAN User Manual 53 1003154 01 Regular Expressions F...
Страница 1920: ...1868 Brocade Network Advisor SAN User Manual 53 1003154 01 Views H...