Avaya Customer Interaction Express 1.0, Руководство пользователя

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296 User Manual CIE 1.0 System Administration
Connection to GroupWise
This topic describes how the UMR system connects to GroupWise.
This description is aimed at experienced GroupWise administrators.
What do I have to configure in DNS, GroupWise and in UMR Administrator?
To connect the UMR system to GroupWise, you must configure the following in DNS, GroupWise and in
UMR Administrator:
• Configure DNS and GroupWise Internet agent
• Set up the distribution list
• Set up an external mailbox / domain with an external user
• UMR Administrator configuration: Enter subdomain
• Sett up a relay host for outgoing e-mails
These configurations are explained in full detail below.
Configuring DNS and GroupWise Internet agent
On the DNS server under the domain (e.g. company.com ) under the Forward Lookup Zone you set up a
new Mail Exchanger (e.g. umr ).
As the mail server you enter the mail server on which the C3000 SMTP Connector is running.
Alternatively, in your GroupWise system you can also install an additional G roup W ise I nternet A gent
(GWIA), which has entered as the relay host that computer on which the C3000 SMTP Connector is
running.
Setting up a distribution list
1. Create a GroupWise distribution list for the UMR topic (e.g. Support)
2. Assign this distribution list to your GroupWise post office.
3. On the GroupWise Æ Internet addressing from the the preferred address format selection list
select the entry
UserID@Internetdomain . The UMR topic can be accessed externally from the Internet on this
address (e.g. support@company.com ).