Avaya Customer Interaction Express 1.0, Руководство пользователя

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78 User Manual CIE 1.0 System Administration
Upgrading an installed version BCC V4.x
To update an existing version of BCC V4.x, follow these steps. If you are an experienced user, you can
use the quick-start guide or the detailed steps 1 to 6.
If you are using version BCC V2 or BCC V3.x
If you want to update version BCC V2 or BCC V3.x, you must first update this version to version BCC V4.x.
For information on how to do so, see the BCC V4.0 system administrator user manual.
Check agent admin
Check whether there is an agent with names admin. If there is an agent admin rename the agent before
the actualization.
Quick-start guide
The following tables are quick-start guides for the respective topics. If you have the necessary experience,
you can use the table as a memory aid. This quick-start guide is intended for experienced users.
The tables include the necessary setup steps and instructions in abbreviated form. See the corresponding
topic for full instructions.
Step Action Notes
1. Backing up the database Mandatory
2. Removing the BCC software Remove the software with guideline.exe
Data base remains
3. Install the base components. As described
4. Updating Sybase Sybase Version 12.5.3 is used.
5. Switching to Unicode UpgradeTool
6. Upgrading the database Upgrade the database
7. Installing the components
normally
Install the additional components.