Avaya Customer Interaction Express 1.0, Руководство пользователя

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24 User Manual CIE 1.0 System Administration
Windows Server 2003 R2 operating system
Please note that the following instructions describe the installation for the Microsoft® Windows Server
2003 operating system. English is the language of the operating system.
If you want to update a previous release
If a previous release of a CIE system is installed, see the following topics for the correct instructions.
“Upgrading an installed version BCC V4.x” on page 78
Do not replace files manually
To ensure the version is updated, you must not manually replace files (such as EXE files). This causes
errors when you update a version. Once you change a version manually, you can no longer update it
automatically.
To update a version, use the guided installation.
Synchronization
Please ensure that all computers linked to the CIE system are synchronized. You can do so using the
Synchronization tool. You should avoid any time differences of more than 60 seconds. Differences of more
than 60 seconds can cause reporting errors or can block the CIE system.
Please run the synchronization using small intervals.
Security certificate
If you are using the Web applications of the CIE system via HTTPS (SSL encryption), a security warning
will be displayed notifying you that the security certificate for the site is deficient.
The following message is displayed. This CA Root certificate is not trusted because it is not in the Trusted
Root Certification Authorities store.
Note: A valid security certificate is not part of the CIE system.
If you want to avoid security warnings for SSL, you must obtain a valid security certificate from a
certification service provider.