Avaya Customer Interaction Express 1.0, Руководство пользователя

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Setting up UMR
Edition: 1.1 03/08/2007 253
Example: Setting up and testing UMR
To test a CIE system with UMR, use the following instructions. The procedure is explained using
examples. When you install and start up UMR for the first time, you can follow this procedure to test
whether your CIE system is operating properly. Even if you are familiar with how to set up a CIE system,
the sequence and explanations help you set up UMR.
Settings for the example
The example uses the following settings.
Domain: company.com
Topic: Info1
Agent group: AG-Info1
Agent: Meier
Task flow set: Email
Email Flow: Email flow
Quick-start guide
The following tables are quick-start guides for the respective topics. If you have already set up several
systems and have the necessary experience, you can use the tables as a memory aid. This quick-start
guide is intended for experienced users.
The tables include the necessary setup steps and instructions in abbreviated form. See the corresponding
topic for full instructions.
Step Action Note
1. Email settings Configuration module
Domain e.g. company.com
2a.
or
Setting up a topic:
SMTP variant
Configuration module
2b
or
Setting up a topic:
POP3 variant
Configuration module
Port 110
2c Setting up a topic:
IMAP3 variant
Configuration module
Port 143
3. Setting up an agent
group
Configuration module
4. Setting up an agent Configuration module