Avaya Customer Interaction Express 1.0, Руководство пользователя

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Setting up UMR
Edition: 1.1 03/08/2007 257
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9. Enter the following settings.
10. Click OK .
11. Click OK to save your settings.
Step 3: Setting up an agent group
After you set up the topic, set up an agent group. Proceed as follows:
1. The Configuration module is open. Click the Agent group tab.
2. Click Create . The Agent group - Create dialog opens.
3. Enter a name for the agent group, AG-Info1 in the example.
4. As the task type, select Email .
5. Click OK to save your settings.
Step 4: Setting up an agent
After setting up the agent group, set up an agent. Proceed as follows:
1. The Configuration module is open. Click the Agent tab.
2. Click Create . The Agent - Create dialog opens.
3. Enter a system name for the agent.
4. Enter a login name. The agent uses the login name to sign on to the UMR WebClient .
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Settings Comments
MailServer Specifies the name of the mail server.
Port Port 143 is usually the default port.
User Specifies the mailbox address.
Polling interval Specifies the interval at which the unread messages are retrieved.
Password Specifies the user's password.
Confirm password Repeat the password.
Action Specifies the action that is carried out after messages are retrieved.
Folders After messages are retrieved, you can move then to a folder. You must
select the Move action.