Avaya Customer Interaction Express 1.0, Руководство пользователя

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284 User Manual CIE 1.0 System Administration
Timespan [minutes] Enter the max. age (in minutes) for the jobs that are used to calculate the
error rate.
Default: 60
Value range: 1 - 65535
Warning recipient range
Address Enter the warning recipient that is notified when the defined error rate is
exceeded.
The address must be a complete address in the form
user@domain.topleveldomain .
The following example explains when warnings are sent and when they are
not sent. The following sample default values are used:
Max. orders: 20
Min. orders: 10
Errorrate in %: 50
Timespan [minutes]: 60:
Let us assume a timespan of 60 minutes. Twelve faxes are sent in this
timespan, the last two of which contain errors. Let us assume that the
number of faxes with errors has reached 6. This is an error rate of 50%. The
number of faxes sent (12) is between the max. jobs (20) and min. jobs (10).
The conditions are therefore met: A warning is sent.
Let us assume another timespan of 60 minutes and 30 faxes. Only the last
20 are included in the calculation since the default value for max. jobs is 20.
Let us assume that 10 faxes contain errors. This is an error rate of 50%. The
conditions are therefore met: A warning is sent.
Let us assume another timespan of 60 minutes and 5 faxes. Let us assume
that all 5 faxes contain errors. No warning is sent since the min. jobs
number (10) has not been reached.
Forwards to a connected mail system often only take the FAX service into
account. In other words, the warning is not recorded by the forward rule.
Remedy: Set up a forward rule for the warning recipient.
Example: administrator@c3k.ci
Default: user@domain.topleveldomain
Setting Comments