Avaya Customer Interaction Express 1.0, Руководство пользователя

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Edition: 1.1 03/08/2007 331
Glossary
ACM
ACM stands for Avaya Communication Manager.
AES server
The AES server is a media server. This media server establishes the TSAPI connection
between the CIE system and PBX.
ASA
ASA stands for Avaya Site Administration and is the application used for configuring the
PBX.
ASR
ASR stands for Automatic Speech Recognition.
Bootstrapper
A bootstrapper is an application combining several installations that is used to enter
additional required tasks.
CAPI
CAPI stands for Common ISDN API, i.e., Common Application Program Interface for
ISDN. CAPI is a software interface between ISDN adapters and ISDN application
software, developed by German manufacturers of ISDN adapters in cooperation with
the Federal Office for Communications Technology in Germany (FTZ). The
standardized CAPI interfaces version 1.1 and 2.0 are supported as the application
interface. (CAPI version 1.1 supports basic functions and the performance range of
1TR6, while CAPI version 2.0 also supports Euro ISDN.)
CSTA
CSTA stands for Computer Supported Telecommunications Application. This standard
is an ECMA specification. For more information see the following manuals:
ECMA-179 Standard
ECMA-180 Standard
ECMA-217 Standard
ECMA-218 Standard
More information is available online at:
http://www.ecma-international.org/default.htm
CHAP
CHAP stands for Common Hardware Abstraction Platform. CHAP is an abstraction
layer that supports different types of hardware (such as ISDN, OpenH323, TAPI,
TSAPI).
CIE
CIE stands for Customer Interaction Express.
CPU
CPU stands for Central Processing Unit.
DLL
DLL stands for Dynamic Link Library.
It is a library of routines that are called at runtime and loaded dynamically to the calling
program.
HTTP
HTTP stands for HyperText Transfer Protocol.
HTTP is a general, status-less, object-oriented protocol for data transfer within the
framework of the World Wide Web (WWW).
HTTPS
HTTPS stands for Hypertext Transfer Protocol Secure and is a network protocol that
enables a secure HTTP connection between computers. The data are encoded via SSL
to make them tap-proof.