Avaya Customer Interaction Express 1.0, Руководство пользователя

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Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 111
Step 4: Configuration in the UI
To be able to use the ACM PBX, you must carrying out the following configuration in the Configuration
module.
To test your settings, set up a task flow set.
Optional
You have the option of setting up the ring tone.
Step Actions in the
Configuration module Notes
1. PBX link PBX tab
- Communication Manager under Type
- External line
- Assignment tab -> VEA
2. Access Code Topics Access Code Topics under Service
- PBX
3. For following queue function
only:
Queue device
QueueDevice tab
- Start no. and End no.
4. For following queue function
only:
Announcement
Announcement tab
5. For following queue function
only:
Announcement scripts
Announcement script tab
6. CHAP Chap server tab
- CHAP adapter
- CHAP adapter line
7. Telephone Telephone tab
- Start no. and End no.
Step Actions in the Taskflow
Editor module Notes
1. Ring tone set up Create a task flow set with a topic, agent group and agent.
2. Checking the function Activate the task flow set. Check the function.