Avaya Customer Interaction Express 1.0, Руководство пользователя

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320 User Manual CIE 1.0 System Administration
The reporting viewer or WebLM is not working
If you use the reporting viewer in the CIE system or if you use WebLM, you may not be able to reach the
respective Web server.
Possible reasons
Internet Explorer settings are used for accessing the Web server. If you use a proxy server, you must
configure an exception.
Troubleshooting
If you use a proxy server, you must configure an exception in Internet Explorer. Proceed as follows:
1. Start Internet Explorer.
2. In the Tools menu select Internet Options . The Internet Options dialog opens.
3. Click the Connections tab.
4. Under LAN Settings click Settings .
5. Under Proxy server click Advanced .
6. Under Exceptions enter PC name:8443 . Use the host name of the computer running the reporting
viewer or WebLM as the server name.
7. Click OK .
8. Click OK .
9. Click OK .