Avaya Customer Interaction Express 1.0, Руководство пользователя

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Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 109
Quick-start guide
The following tables are a quick-start guide for the respective topics. If you have already set up several
systems and have the necessary experience, you can use the tables as a memory aid. This quick-start
guide is intended for experienced users.
The tables include the necessary setup steps and instructions in abbreviated form. See the corresponding
topic for full instructions.
Step 1: Preparations
Make the following preparations.
Step 2: Setting up the IP tie line
You need IP tie lines for queues, topics and voice controls. To set up an IP tie line, follow these steps.
Step Actions with ASA
(Avaya Site Administration)
or other tools Notes
1. Displaying telephones Command: List station
2. Test using TSTest32 Test TSAPI link
3. Setting up the topic IP channel routing
4. Check the routing link Command: List cti
Step Action Notes
1. Prerequisites for examples Note that some settings are different in your case.
2. Set up the node name Name of the server and IP address running the CHAP
process
3. Set up the signaling group Command:
add signaling group x
change signaling group
4. Set up the trunk group Command:
add trunk-group x
change trunk group x
5. Change the dial plan Command:
change dial plan analysis