Yealink CP969, Administrator'S Manual

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Administrator’s Guide for SIP-T5 Series Smart Media Phones
746
2.
In the
Import CFG Configuration File
block, click
Upload File
to locate and import a CFG
configuration file from your local system.
Troubleshooting Solutions
This section describes solutions to common issues that may occur while using the IP phone.
Upon encountering a scenario not listed in this section, contact your Yealink reseller for further
support.
IP Address Issues
Why doesn’t the IP phone get an IP address?
Do one of the following:
If your phone connects to the wired network:

Ensure that the Ethernet cable is plugged into the Internet port on the IP phone and the
Ethernet cable is not loose.

Ensure that the Ethernet cable is not damaged.

Ensure that the IP address and related network parameters are set correctly.

Ensure that your network switch or hub is operational.

Ensure that the Wi-Fi feature is disabled.
If your phone connects to the wireless network:

If the network is secure, ensure the entered password is right.

Ensure your gateway/router enables the wireless network feature.