Error Troubleshooting
Xerox Internal Use Only
Phaser 3320 and WorkCentre 3315/3325
Service Manual
2-31
Tray 1 Paper Jam
A paper jam was detected in the Tray 1 feeding section.
Applicable Error
•
07-130: Paper Jam in tray 1
Initial Actions
•
Clean the Feed Roller.
•
Clear the jammed paper.
•
Clear the paper path of debris.
•
Ensure the loaded paper is supported. Tray printing with different paper.
•
Ensure the paper guides are set correctly.
•
If problem persists use the following procedure.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts
Wiring and Plug/Jack Map Reference
• Pick Up Clutch, PL3.1.46
• Pick Up Roller. PL3.1.117
• Feed Drive Assembly, PL3.6.0
• Feed Roller, PL3.1.103
• Retard Roller, PL5.1.23
• Base Plate Pad, PL5.1.21
• Tray 1, PL5.1.0
•
•
•
•
•
Step
Actions and Questions
Yes
No
1.
Send a print job to the printer while pushing
the Paper Empty Sensor.
Does the Pick Up Roller rotate normally?
Go to step 4.
Go to step 2.
2.
Replace the Pick Up Clutch (page 4-32).
Does the error persist?
Replace the Feed Drive
Assembly (page 4-31)
and go to step 3.
Complete.
3.
Does the error persist?
Go to step 4.
Complete.
4.
Clean and inspect the Pick Up Roller, replace
if damaged (page 4-36).
Does the error persist?
Go to step 5.
Complete.
5.
Clean and inspect the Feed Roller, replace if
damaged (page 4-29).
Does the error persist?
Go to step 6.
Complete.
