Error Troubleshooting
Xerox Internal Use Only
Phaser 3320 and WorkCentre 3315/3325
Service Manual
2-43
Print Cartridge Not Installed
The Print Cartridge is not installed.
Applicable Error
•
09-550: Print Cartridge not installed
Initial Actions
•
Turn the printer off and then on again.
•
If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts
Wiring and Plug/Jack Map Reference
• Print Cartridge, PL1.0.12
• HVPS, PL3.1.44
•
Phaser 3320 HVPS, LVPS, Laser, and Fuser
•
WorkCentre 3315 HVPS, LVPS, Laser Unit, and Fuser
•
WorkCentre 3325 HVPS, LVPS, Laser Unit, and Fuser
Step
Actions and Questions
Yes
No
1.
Reseat the Print Cartridge.
Does the error persist?
Go to step 2.
Complete.
2.
Clean the high voltage contacts on the Print
Cartridge and frame.
Does the error persist?
Go to step 3.
Complete.
3.
Replace the Print Cartridge (page 4-4).
Does the error persist?
Go to step 4.
Complete.
4.
Check the high voltage contacts located in
the frame behind the HVPS.
Are the contacts installed correctly and is
spring tension adequate?
Replace the HVPS
(page 4-62).
Repair the contacts.