Error Troubleshooting
Xerox Internal Use Only
Phaser 3320 and WorkCentre 3315/3325
Service Manual
2-55
Scan to Email Warnings
Scan to Email
15-110
Email Send Failed
Email SMTP server returned an
error during transmission. Could
be related to SMTP server
authentication being supported
but not enabled on the device. Or
when any 500 code is returned
from mail server.
Try again. If failure persists,
contact Email administrator.
15-120
Invalid Recipient
Email Address
Email address has either been
restricted or is in an improper
format.
Re-enter email address. If failure
persists contact Email
administrator.
15-130
Mail Too Large
This error is raised when the MFP
is unable to split the mail and
send it. For e.g. MFP configured to
mail size 1.0MB., and the scanned
page is larger than the specified
mail size.
Increase mail size on this device
via CentreWare Internet Services.
If problem still persists then
increase mail size allotment on
mail server.
15-140
Invalid Email
Address
This message is displayed when
an invalid email id is entered.
Enter a valid email address. If
failure persists, contact Email
administrator.
15-150
Group not available
This message is displayed when
an invalid Group number is
entered.
Confirm that Group is available
and has mail addresses associated
to it.
15-200
Network Controller
Error
NIC Error (SMTP) can be due to
any of the following.
Try again. Power Off / Power On.
15-300
Network Connection
Failure
Any kind of communication or
network failure during SMTP or
LDAP operations.
Check physical connections to
network. Power Off/Power On. If
failure persists contact Network
Administrator.
15-310
Authentication
Failure
Occurs when NIC returns
authentication failure for Invalid
Account or Password entered by
the user.
Reenter User name and password,
if failure persists contact Network
Administrator.
15-320
Mail Server
Connection Failure
Cannot contact SMTP server.
Check SMTP IP address or Host
name. Check that SMTP port is
correct and open.
15-330
DNS Connection
Failure
Cannot contact DNS server to
resolve SMTP host name.
Confirm that DNS server is online.
Contact Network Admin.
15-340
Mail exceed server
support
Maximum mail size configured
exceeds the server limit.
Reduce the Max mail size option.
