Xerox Phaser 3320, Service Manual

Page: 113 / 392

Error Troubleshooting
Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only
Service Manual
2-60
Other Errors
Multi Sheet Picks
Multiple sheets of paper are picked from the tray at the same time.
Initial Actions
• Turn the printer off and then on again.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
2. Replace the Contact Image Sensor
(page 4-91).
Does the problem persist? Check for other defective
components in the
Scanner and replace if
necessary. Go to step 3. Complete.
3. Check for other defective components in the
Scanner and replace if necessary.
Does the error persist? Replace the Main Board
(page 4-55).
Applicable Parts Wiring and Plug/Jack Map Reference
• Pick Up Roller, PL3.1.117
• Retard Roller, PL3.2.14+
• Feed Roller, PL3.1.103
• Pick Up Clutch, PL3.1.46
• Main Board, PL1.0.11 Phaser 3320,
PL6.1.6 WorkCentre 3315/3325
• Phaser 3320 Drive on page 7-21
• WorkCentre 3315 Drive on page 7-26
• WorkCentre 3325 Drive on page 7-32
Step Actions and Questions Yes No
1. Remove debris in the paper path. Clean the
Pick Up, Retard, and Feed Rollers. Replace
any damaged rollers.
Does the problem persist? Replace the Pick Up
Clutch (page 4-32). Complete.
Step Actions and Questions Yes No