Error Troubleshooting
Xerox Internal Use Only
Phaser 3320 and WorkCentre 3315/3325
Service Manual
2-51
Fax Comm Error
During a Fax operation a communication error occurred.
Applicable Error
•
20: 100: Fax Comm Error
Initial Actions
•
Call the target Fax number from a telephone to confirm a Fax tone response.
•
Check Fax line condition and connection.
•
Turn the printer off and then on again.
•
Verify the Fax line is an ANALOG phone line
•
If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts
Wiring and Plug/Jack Map Reference
• Fax Board, PL6.1.7
• Main Board PL1.0.11 (Phaser 3320),
PL6.1.6 (WorkCentre 3315/3325)
•
•
Step
Actions and Questions
Yes
No
1.
Cycle system power.
Does the error persist?
Go to step 2.
Complete.
2.
Check the Country setting.
Is the Country setting correct?
Go to step 3.
Correct the Country
setting.
3.
Check Fax communications to a different
machine.
Does the error persist?
Go to step 4.
Complete.
4.
Enter Service Diagnostics and print the
Event Log.
Is the target Fax causing the error?
Check target Fax
configuration.
Go to step 5.
5.
Check the Fax Send settings.
Are the settings at their defaults?
Go to step 6.
Correct the Fax settings.
6.
Reseat the Fax Board.
Does the error persist?
Replace the Fax Board
(page 4-63).
Complete.
7.
Check the connection between P/J1 on the
Fax and P/26 Main Controller Board.
Are connections secure?
Replace the Main Board
(page 4-55).
Reseat the connectors.
