Error Troubleshooting
Xerox Internal Use Only
Phaser 3320 and WorkCentre 3315/3325
Service Manual
2-3
Initial Actions
Some problems are easy to resolve. Use these steps in an attempt to quickly isolate the problem.
1.
Turn Off the printer, wait 10 seconds, then turn On the printer. This often solves problems related
to power transients, ESD, and software errors.
2.
If a message appears on the Control Panel, see “Messages, Codes, and Procedures” on page 3-5
for specific procedures related to error messages.
3.
Check the power cord. Is the power cord plugged into the printer and a properly grounded
electrical outlet? Is the power cord damaged?
4.
Check the electrical outlet is capable of supplying the full power required by the printer. Refer to
“Electrical Specifications” on page 1-39 for additional information. Is the outlet turned off by a
switch or breaker?
5.
Does other electrical equipment plugged into the outlet operate?
Display Problems
If the Control Panel is blank:
1.
Turn Off the printer, wait 10 seconds, then turn On the printer.
2.
When tests complete, Ready to Print should appear on the display. If not, verify power is available
to the Control Panel using the diagrams in Chapter 7 and repair procedures in Chapter 4. If
necessary, replace the Control Panel.
Printing Problems
If menu settings entered from the Control Panel have no effect, change or disable print settings from
the print driver, the print utilities, or the application.
Note:
Settings made in the application, print driver, or print utilities override settings made from
the Control Panel.
If a job did not print correctly or incorrect characters were printed, check the following:
1.
Check that the printer is in a “Ready” state before sending a print job.
2.
Check the loaded media.
3.
Check the print driver.
4.
Check the printer connections to Ethernet or USB.
5.
Verify that the correct print media size is selected.
6.
If using a print spooler, verify that the spooler has not stalled.
7.
Check the printer’s interface configuration. Determine the host interface you are using. Print a
Configuration page to verify that the current settings are correct.
