Error Troubleshooting
Phaser 3320 and WorkCentre 3315/3325
Xerox Internal Use Only
Service Manual
2-34
Jam Inside Machine
Paper has jammed in the Registration area.
Applicable Error
•
08-100: Jam inside machine
Initial Actions
•
Remove the jammed paper.
•
Turn the printer off and then on again.
•
If problem persists use the following procedure.
Troubleshooting Reference Table
2.
Print the Supply Information report and
check the life remaining of the Bypass Tray
Pick Up Assembly and the Bypass Tray
Retard Roller:
Phaser 3320:
Menu > Information Supplies
Info
.
WorkCentre 3315/3325:
Machine Status >
System Setup > Maintenance > Supplies
Life
.
Are either at or near end of life?
Replace the appropriate
part:
• Bypass Tray Retard
Roller (page 4-26)
• Pick Up Assembly
Go to step 3.
3.
Send a print job to the printer while pushing
the Paper Empty Sensor.
Does the Pick Up Roller rotate normally?
Complete.
Go to step 4.
4.
Replace the Pick Up Clutch (page 4-32).
Does the error persist?
Replace the Feed Drive
Assembly (page 4-31)
and go to step 3.
Complete.
Applicable Parts
Wiring and Plug/Jack Map Reference
• Feed Sensor, PL3.1.18
• Registration Sensor, PL3.1.18
• Main Drive Assembly, PL3.5.0
• Main Board. PL1.0.11 (Phaser 3320),
PL6.1.6 (WorkCentre 3315/3325)
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Step
Actions and Questions
Yes
No
