Error Troubleshooting
Phaser 3320 and WorkCentre 3315/3325
Xerox Internal Use Only
Service Manual
2-54
BOOTP Problem Error
Machine is unable to contact the remote Xerox SMart eSolutions Communication Server.
Applicable Errors
•
17-700: BOOTP Problem
Auto IP Run
•
17-710: BOOTP Problem
Reconfigure DHCP
•
17-800: DHCP problem
•
17-810: DHCP problem
Initial Actions
•
Turn the printer off and then on again.
•
If the problem persists continue troubleshooting.
Troubleshooting Procedure Table
802.1x Error
Machine is unable to contact the remote Xerox SMart eSolutions Communication Server.
Applicable Error
•
17-900: 802.1x Authentication failed
Initial Actions
•
Turn the printer off and then on again.
•
If the problem persists continue troubleshooting.
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1.
Input a new static IP address or reset server
settings.
Complete.
Step
Actions and Questions
Yes
No
1.
Ensure the 802.1X EAP Type, Username, and
Password for the Machine, Authentication
Switch, and Authentication Server match.
Complete.
