Error Troubleshooting
Xerox Internal Use Only
Phaser 3320 and WorkCentre 3315/3325
Service Manual
2-11
Service Mode Menu
The Service Mode menu consists of 3 high level menu items: Data Setup, Reports, and EDC Mode. The
following tables describe the menu selections under each high level menu item.
Data Setup
Reports
EDC Mode
Level 2
Description
Counter Reset
Resets the counter of the selected component; Fuser, Pick Up Roller, Retard
Roller, or Transfer Roller.
Toner Low Level
Sets the amount of toner that activates the Toner Low alarm. Can be set
from 1 to 30%. Default is 10%.
Transfer Level
Adjusts the transfer voltage to improve ghosting or blurred images.
Density Level
Changes the density of the printed image by adjusting the bias voltage.
Set Machine Serial Number
Sets the serial number for the machine.
Clear All Memory
When selected all user defined presets and error messages are erased.
Level 2
Description
Configuration
The Configuration Report shows software versions and current machine
settings.
Supplies Info
The Supplies Information Report shows print cartridge information such as
toner remaining, and toner capacity.
Event Log
The Event Log contains a listing of reported errors.
Usage Counter
The Usage Counter Report shows usage page counts since the last service
date. It shows total counts of simplex print and duplex print.
DC 612 Test Pattern
This test prints one or all of the test patterns stored in ROM. These are used
to evaluate printer performance and operation.
Level 2
Level 3
Level 4
Value
Description
DC131 NVM
Read Write
103-Time
040 Pick Int Dely
0 to 100
msec
Change the time interval for paper
pick-up.
050 Pick SPL Dely
0 to 100
msec
Change the time interval for paper
pick-up.
105-Duty
030 - MHV DC K
50 to 900
Charger HV Black DC Duty.
106-Deve
030 - DEV DC K
50 to 900
Deve DC Black.
107-Transfer
030-THV K
50 to 900
Transfer1 HV Black Duty.
