October 2012
2-100
ColorQube 8570/8870 Service Manual
Jam Codes
Revised, 3rd Revision - Xerox Internal Use Only
Fault Messages and Codes
N6T
89,111
The Y-Axis Motor media short
during transfix. The media was
shorter than expected.
1.
Check for supported media.
2.
Ensure the Paper Guides are snug
against the media in the tray.
3.
Remove the Preheater and Deskew
Assembly (
REP 2.20
) and check the
Preheater Exit Flag for ink or paper
interference.
4.
Replace the Preheater and Deskew
Assembly (
REP 2.20
) if the error per-
sists.
N7T
89,110
The Y-Axis Motor media long
during transfix. The media was
longer than expected.
1.
Check for supported media.
2.
Try heavier media.
3.
Try loading only a few sheets. Some
photo media may require running one
sheet at a time.
4.
Replace the Pick Assembly and Retard
Roller (
REP 3.10
).
5.
Remove the Preheater and Deskew
Assembly (
REP 2.20
) and check the
Preheater Flag for ink or paper interfer-
ence.
6.
Replace the Preheater and Deskew
Assembly (
REP 2.20
) if the error per-
sists.
NOTE: Possibly due to motor overheat-
ing.
7.
Open all doors and Tray 2. Wait 1 hour
and try printing again.
P4*
94,702
The Process Drive stalled dur-
ing any action.
1.
Check for supported media.
2.
Check that the Process Drive is cor-
rectly homed (
ADJ 1.3
).
NOTE: Possibly due to motor overheat-
ing.
3.
Open all doors and Tray 2. Wait 1 hour
and try printing again.
4.
Replace the Process Drive (
REP 4.13
)
if necessary.
Table 2 Jam Code Troubleshooting
Code
Fault
Code
Description
Procedure
R2*
00,202
The Pre-deskew Sensor
tripped unexpectedly or is stuck
open during any action.
1.
Check for paper or other obstruction in
pre-deskew area.
2.
Check the Pre-deskew Flag (
PL 3.1
Item 1
) for correct operation. Replace
the Inner Simplex Guide (
REP 3.1
) if
necessary.
R3M
89,106
The Pre-deskew Sensor time-
out while picking from Tray 2
(Mispick).
1.
If duplexing, check that output tray is
low and output tray sheets are not
being pulled back into the duplex path.
2.
Check for supported media.
3.
Reduce the amount of media loaded in
the tray and reposition the Guides to fit
snugly against the media.
4.
Try running media from another tray.
5.
Check the Pre-deskew Flag (
PL 3.1
Item 1
) for correct operation. Replace
the Inner Simplex Guide (
REP 3.1
) if
necessary.
6.
Check the Pick and Retard Rollers for
damage, debris or excessive wear.
Clean
Tray 1 Pick Roller
/
Tray 2/3/4/5
Retard Roller
.
Replace the Pick and Retard Rollers
(
REP 3.10
).
7.
Check that the Tray Lift Motor is func-
tioning properly. Replace the Motor
(
REP 4.6
) if necessary.
8.
If the printer is declaring this fault from
Tray 2 and Tray 2 does not have any
media in it, check the Paper Presence
Sensor (
PL 6.1 Item 4
, black Flag
located on chassis base under the Pre-
heater) for misalignment.
R3Q
89,104
The Pre-deskew Sensor time-
out while picking from Tray 1
(Mispick).
R3R
89,105
The Pre-deskew Sensor time-
out while duplexing.
R3N
89,106
The Pre-deskew Sensor time-
out while picking from tray 3, 4,
or 5.
1.
Check the Pre-deskew Flag (
PL 3.1
Item 1
) for correct operation. Replace
the Inner Simplex Guide (
REP 3.1
) if
necessary.
2.
Check for paper or obstruction in HCF
paper path.
T2*
01,509
The Exit Door Interlock tripped
during any action.
1.
Check for supported media.
2.
Check that the correct media type is
selected in the Control Panel Menu.
3.
Check the Exit Door Interlock Switch.
Replace the Switch (
REP 6.6
) if neces-
sary.
Table 2 Jam Code Troubleshooting
Code
Fault
Code
Description
Procedure
Summary of Contents for COLORQUBE 8570
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