October 2012
2-23
ColorQube 8570/8870 Service Manual
89,570, 89,571, 89,572
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
89,570, 89,571 Media Drive Faults
A Media Drive error has occurred. The following troubleshooting procedure applies to these
errors.
Initial Actions
•
Reboot the printer and verify the error persists.
•
Check the Media Drive wiring harnesses.
•
Check the printer for jammed sheet in the paper path.
•
If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
•
Exit Roller,
PL 3.1 Item 6
•
Takeaway Roller,
PL 3.1 Item 7
•
Duplex Roller,
PL 3.1 Item 8
•
Media Drive with 2 Clutches,
PL 4.1 Item 5
•
Left Side Power Control Harness,
PL 5.1 Item 17
Wiring and Plug/Jack Reference (Chapter 7 - Wiring Data)
•
Figure 2
, Left Side Wire Routing
Procedure
Remove the Media Drive Assembly (
REP 4.5
) and turn each printer Shaft by hand. Do you
feel any unusual resistance?
Y
N
Troubleshooting complete.
Clear the obstruction or replace the defective Drive Shaft or Bushing (see Mechanical Hard-
ware Kit in Chapter 5, Parts List). Does the error persist?
Y
N
Troubleshooting complete.
Replace the Media Drive Assembly (
REP 4.5
).
89,572 Media Path Motor Fault
A Media Path Motor error has occurred. The following troubleshooting procedure applies to
this error.
Initial Actions
•
Reboot the printer and verify the error persists.
•
Check the Media Drive wiring harnesses.
•
Check the Preheater wiring harness not caught in the Takeaway Roller.
•
Check the Takeaway Roller D-Shaft is properly meshed to the Drive Train.
•
If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
•
Media Drive with 2 Clutches,
PL 4.1 Item 5
•
Left Side Power Control Harness,
PL 5.1 Item 7
Wiring and Plug/Jack Reference (Chapter 7 - Wiring Data)
•
Figure 2
, Left Side Wire Routing
Procedure
Inspect the Motor Cable for bent pins, loose connections or damaged wires. Does the error
persist?
Y
N
Troubleshooting complete.
Replace the Media Drive Assembly (
REP 4.5
). Does the error persist?
Y
N
Troubleshooting complete.
Replace the Left Side Power Control Harness.
Table 1 Applicable Fault Codes
89,570
Media Path Over Current Fault
89,571
Media Path Stall Fault
Table 1 Applicable Fault Code
89,572
Media Path Motor/ Wiring Fault
Summary of Contents for COLORQUBE 8570
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