60
16. Troubleshooting
Symptom Cause Remedial
Action
The display does not light
up.
•
The AC adapter is not
connected.
→
Ensure that the AC adapter is
connected (9).
The display is slow in
stabilizing.
M (left end) remains
flashing, without further
progress.
•
The balance is subject to shock
or vibrations.
•
The base on which the balance
is placed is unstable.
•
The weighing pan, tare, or
sample under measurement is in
contact with something.
•
The mechanism section was
damaged.
→
Check the installation site.
→
Examine the measurement
pan and its surroundings (9).
→
Contact our technical service
personnel or your local
dealer.
Weight indication contains
an error.
•
The balance is subject to shock
or vibrations.
•
The base on which the balance
is placed is unstable.
•
The weighing pan, tare, or
sample under measurement is in
contact with something.
•
The span shifted after long
hours’ use.
•
The mechanism section was
damaged.
→
Examine the measurement
pan and its surroundings (9).
→
Execute span adjustment of
the balance (15).
→
Contact our technical service
personnel or your local
dealer.
Poor linearity
•
A variation in the characteristics
or an error was produced in the
mechanism section.
→
Contact our technical service
personnel or your local
dealer.
[
] appears
before the capacity is
reached.
•
Gross weight exceeded the
capacity.
(Weighing range = Con
Weight of sample)
•
The mechanism section was
damaged.
→
Check the total weight.
→
Review the container (20).
→
Contact our technical service
personnel or your local
dealer.
[
] is displayed.
•
The measurement pan is being
lifted by something.
•
There is a foreign object trapped
between the measurement span
(pan base) and the balance.
→
Examine the measurement
pan and its surroundings.
→
Remove the measurement
pan (pan base) and examine
the surface on which the pan
was placed.
[
] is displayed.
•
The balance is subject to static
electricity or noise.
•
The electrical section of the
balance malfunctioned.
→
Contact our technical service
personnel or your local
dealer.
[
] is displayed.
•
The reference weight does not
reach 50% of the capacity.
→
Reperform the span
adjustment and span test
using a weight that is more
than 50% of the capacity
(15).
Figure in parentheses ( ) denotes the reference page.
