Vertiv
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XTE 802 Series Walk-In-Cabinet (WIC) Description & Installation Manual (631-205-434)
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Rev. D
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DC POWER, OUTDOOR ENCLOSURE & SERVICE
CONTACTS
CUSTOMER SERVICE (PRE-SHIPMENT)
Pricing and availability
[1, 2]
, purchase orders, expediting requests and order tracking.
Ask for your company’s dedicated Customer Service Associate.
Phone
1.800.800.1280 option 1
CUSTOMER SUPPORT CENTER (POST-SHIPMENT)
After an order has shipped, contact our Customer Support Center with related
questions, concerns or claims.
Phone
1.956.661.6867
PRODUCTS
Provides quotes and bid responses for custom configured
[2]
DC power systems and
outdoor enclosures for customers and channel partners (Reps, VARs & Distributors).
Phone
1.800.800.1280 option 2
SPARE PARTS
Pricing and purchase orders for spare parts, including but not limited to breakers,
cables, fuses, rectifier fans, misc. breaker and fuse panels, enclosure fans, doors and
switches, etc.
Phone
1.800.800.1280 option 5
DC POWER DEPOT REPAIR
Creates and processes RMAs for depot repair and refurbishment.
Determines repair and refurbishment lead times and pricing based on
warranties/contractual agreements. Provides repair shipping information and status.
Phone
1.800.800.1280 option 6
INSTALLATION & AFTER MARKET SERVICES
Provides quotes for engineering, furnishing and installation of DC power systems,
telecom & IT equipment, cabling infrastructure, and field services of existing DC
equipment.
TECHNICAL SUPPORT
Answers technical product and system questions; determines status of warranties and
contractual agreements for repair.
Phone
1.800.800.5260
[1] Contact Account Management for custom configurations.
[2] Contact Spare Parts for parts and accessories.
